Sprout Social
Sprout SocialExternal reviews
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All your Social Needs
What do you like best about the product?
I really appreciate having all our social analytics and metrics centralized in one platform. Sprout simplifies our marketing, ecommerce, and, of course, social media tasks. On top of that, Sprout serves as a fantastic educational resource, offering a variety of engaging and informative free digital panels where you can learn from leading social media marketers. I especially enjoyed attending the Duolingo panel this year!
What do you dislike about the product?
We do tend to get alerts about Sprout disconnecting our account fairly often.
What problems is the product solving and how is that benefiting you?
Scheduling all of our content ahead of time so we do not have to worry about posting it individually.
Awesome Product!
What do you like best about the product?
In the ever-evolving world of social media, Sprout Social does everything. The variety and range of tools and features meets more needs than any other social management platform I have ever used. I am in and out of the platform daily and so rarely have a problem but in the off chance that I do, the customer support is impeccable.
What do you dislike about the product?
It's rare that I dislike something about Sprout Social but if I must, it can be inconvenient to wait for platform changes to take shape in Sprout but typically they are pretty fast.
What problems is the product solving and how is that benefiting you?
Sprout is an incredibly reliable tool that helps us manage all of our social assets, daily posts, the monthly calendar. Using all of the robust analytical tools helps us learn what's working, what's not and gives us simple and actionable ways to share the data with our cross-functional partners.
Sprout Social
What do you like best about the product?
They're regularly making updates and adding new features, which really improve workflows. Customer support is timely.
What do you dislike about the product?
Their other tools (advocacy, influencer) feel so separate and segmented from the main tool. They should be integrated more.
What problems is the product solving and how is that benefiting you?
Sprout allows me to manage publishing ,reporting, and community management for a suite of clients.
Good, but it could be better
What do you like best about the product?
I like the easy scheduling, being able to manage multiples accounts from a single dashboard, and brand monitoring. Costumer support is always friendly and helpful.
What do you dislike about the product?
The analytics can't be easily filtered by paid vs organic. I have to manually do math to have a more accurate data. Some of the instagram native features aren't present in sprout which then makes me go in the app to post natively for certain things.
What problems is the product solving and how is that benefiting you?
I can easily schedule multiple posts at once and have everything organized under one single view. The brand listening is a big plus as well.
Great! Keeps everyhting we need to see in one place with an easy UI!
What do you like best about the product?
That every comment can be answered in one place and that it's easy to manage! Makes what could be a daunting task, a breeze!
What do you dislike about the product?
I often find myself needing to reconnect the social accounts, and occasionally this step is overlooked. When that happens, some comments end up getting lost.
What problems is the product solving and how is that benefiting you?
I appreciate how it brings all of our social comments together in a single location, making it much easier for us to respond to them efficiently.
I LOVE Sprout and it's features
What do you like best about the product?
The reporting and software that provides the best time to post. It is very user-friendly, and easy to add new accounts.
What do you dislike about the product?
I think the social listening tab is very confusing
What problems is the product solving and how is that benefiting you?
It creates professional-looking reports that my clients love. It's also helpful to have one platform that can assist with all my social media posting.
My go-to resource as a one-person team
What do you like best about the product?
As a solo social media manager, time is always in short supply. Sprout Social enables me to make the most of my day and keeps my workflow efficient. Whether I'm scheduling posts, reviewing analytics, or encouraging my colleagues to share updates about our company, its comprehensive set of tools gives me the sense of having a full team behind me. It has become my primary resource, and I rely on it several times daily.
What do you dislike about the product?
While customer support is responsive, it literally comes at a cost. They recently adopted a model where they regularly direct users to their FAQs on the website rather than prioritizing human interaction. Additionally, the turnover rate for account contacts is very high, with multiple changes in a year — often only communicated when you reach out and discover your account manager has changed.
What problems is the product solving and how is that benefiting you?
Sprout Social helps me manage multiple platforms — LinkedIn, Facebook, Instagram, and Twitter/X — and stay on top of mentions of our brand while measuring sentiment and other data points. It also allows me to see how our performance stacks up against competitors and understand how we can improve. Having these tools and information in one place enables me to do my job and makes me a trusted resource for leadership.
Ease of Management
What do you like best about the product?
I appreciate how Sprout Social allows me to post across all our necessary social platforms. I can also schedule posts for later in the week.
What do you dislike about the product?
I wish it was easier to connect a new account to start advertising. Also, when an account needs to be reverified, it's proven somewhat difficult as only an admin can make the changes.
What problems is the product solving and how is that benefiting you?
It save me time by allowing me to post across multiple platforms.
I've used Sprout Social for over four years - the support and workflow has been a great to use.
What do you like best about the product?
Easy to tag posts to create end of year metric reports for our clients.
What do you dislike about the product?
Wish there was more capabilities for scheduling IG Stories.
What problems is the product solving and how is that benefiting you?
Almost another team member on our creative team. Scheduling posts and being able to simply tag accounts has been wonderful.
A great tool to utilize for your social media
What do you like best about the product?
Sprout Social has been very helpful when it comes to scheduling content, reviewing trends and data, and managing community all in one place. It is easy to use an navigate, and our social team uses it very often.
What do you dislike about the product?
I do think the data can be a little confusing at times, and not accurate.
What problems is the product solving and how is that benefiting you?
Helping filter all of our comments in one place, scheduling content when needed, monthly reporting.
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