Sprout Social
Sprout SocialExternal reviews
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long-time user not leaving anytime soon
What do you like best about the product?
Sprout is a robust social media scheduling and monitoring tool that is consistently adapting to trends and user needs. it covers all elements of what we need to do as social media professionals, and their customer service is always 110%
What do you dislike about the product?
The price tag. yes, we get a lot for what we pay, but they are definitely among the higher priced vendors. As a long-time user, I wish some of the extras were made available without having to pay the higher price.
What problems is the product solving and how is that benefiting you?
Sprout has helped us determine what content is performing well and what opportunities there are to increase engagement and brand awareness
A Platform Worth Posting About
What do you like best about the product?
I appreciate being able to manage all our posts across different channels in one centralized platform. The reporting features are intuitive and social listening tools are particularly insightful. Additionally, the onboarding process was straightforward and efficient. We were able to complete it within two months.
What do you dislike about the product?
The team conversations could be improved, as it currently makes it difficult to manage multiple messages and no way to clear messages once addressed. I would like an option to mark chat messages as complete. Also, I find it inconvenient that the calendar automatically creates separate draft assets for each channel.
What problems is the product solving and how is that benefiting you?
The inbox feature helps streamline responses promptly. The approval processes are easy to set up and maintain for approvers. Seeing account posting frequency and performance is also very helpful for identifying channels that can be merged or turned off.
Great Insights and Always Improving
What do you like best about the product?
Sprout Social provides fantastic reporting on social media pages, tracking account-wide and post-specific analytics. This has helped our team improve and benchmark our effectiveness. The ability to compare ourselves with other similar accounts is very helpful. Also, being able to schedule posts is a big plus.
What do you dislike about the product?
We have no negative feedback in our use of Sprout and what we accomplish through its software.
What problems is the product solving and how is that benefiting you?
Sprout provides a centralized place for us to manage our various accounts across different platforms. We can track our growth and engagement metrics to justify our efforts and improve our communications. We can schedule posts and plan our content more effectively.
Sprout is far ahead of its competitors!
What do you like best about the product?
Sprout Social is your one-stop shop when it comes to all things social media. The first thing I noticed about Sprout was that its publishing page had many features that set it apart from other social media management platforms. The ability to customize captions per platform, schedule the same item at different times based on the platform, automate an Instagram first comment, tag, and collaborate with other users, all within Sprout, has made social media publishing easy and efficient. Next, their analytics generation is insightful, thorough, and reliable. Whenever I am looking for more information or I have a question regarding certain metrics, the Sprout customer support is fast and helpful. I use Sprout every day for social media publishing, and it's great to have a platform that is reliable, efficient, and insightful.
What do you dislike about the product?
Overall, I have a very positive experience with Sprout. The user experience makes sense and is intuitive. The only elements I "dislike" are missing features and items that Sprout can integrate to make it an even stronger platform compared to its competitors. First, Sprout should have a comment to DM automation available within its publisher. I currently use linktree for that type of automation, but since there is already a Sprout link in bio feature, expanding that to include a comment to DM automation for Instagram would be a game-changer. Next, I cannot schedule a thread to X, meaning that whenever I develop a thread, I have to do it in-app and post it manually every time. This can be a feature Sprout adds. Finally, Sprout currently does not offer an analytics report for live comments and interactions on live videos. Adding this would enhance the analytics reporting experience for Sprout Users.
What problems is the product solving and how is that benefiting you?
Sprout Social is helping me draft and schedule posts in an efficient manner. It helps me avoid manually replicating the same task multiple times, and it has made social media scheduling and publishing easy. This is benefiting me because I can automate processes and avoid unnecessary manual posting. Sprout allows the social media publishing experience to be efficient, enabling me to direct my time more into content creation than the posting and analytics process.
Sprout Social Review 2025
What do you like best about the product?
Sprout Social makes managing multiple accounts seamless. The scheduling, reporting, and engagement tools save a ton of time, and the platform is very user-friendly. I especially like the detailed analytics and the ability to collaborate across teams.
What do you dislike about the product?
I don’t love the Smart Inbox. It’s helpful for monitoring, but I wish it had more capabilities — like the ability to reshare posts directly or manage content in a more dynamic way.
What problems is the product solving and how is that benefiting you?
Sprout Social helps streamline managing multiple social accounts by putting scheduling, publishing, and reporting in one place. Instead of jumping between platforms, I can plan content, track performance, and engage with the community more efficiently. This saves me time and makes it easier to keep everything consistent and organized.
Makes Social Media Management Across Platforms a Breeze
What do you like best about the product?
It’s easy to use and it saves me a ton of time with post scheduling.
What do you dislike about the product?
I wish it was easier for team members to see a calendar or view plans without needing their own individual seat.
What problems is the product solving and how is that benefiting you?
Time saved with scheduling across platforms.
Great social service
What do you like best about the product?
Sprout is great for organizing our social content and generating it quickly and efficiently. Works very well for my job
What do you dislike about the product?
The site crashes more frequently than expected and has minor glitches that pop up.
What problems is the product solving and how is that benefiting you?
It improves our ability to manage our social media workflow, which we need to produce for our clients.
Great for what I need!
What do you like best about the product?
Sprout has been great when it comes to tracking all our different platforms, whenever I have any questions their CS team is always quick to help. I use it every day to help with community management and on a monthly basis for scheduling posts.
What do you dislike about the product?
Like any software, there tends to be bugs every once in a while. But they are usually pretty quick to fix them.
What problems is the product solving and how is that benefiting you?
Tracking metrics and being able to attend to community management when needed.
Great tool
What do you like best about the product?
I like the fact you can see the analytics at a glance.
What do you dislike about the product?
Nothing really. I haven't found anything I don't like
What problems is the product solving and how is that benefiting you?
We have to do monthly reporting and Sprout makes it so easy. Toggling between our Australia and NZ pages is also super easy.
Long time user
What do you like best about the product?
I like the ability to send posts for approval and be able to see the most optimal time to send.
What do you dislike about the product?
The export feature is not great when needing to display creative.
What problems is the product solving and how is that benefiting you?
Sprout has solved our issue of the manual process of posting directly to native channels. You can see an bird's eye view of everything happening on your social channels in one place.
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