Sprout Social
Sprout SocialExternal reviews
6,237 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Social media Lead
What do you like best about the product?
Sprout Social is notable for its extensive feature set that simplifies social media management, which is especially helpful for companies and agencies that oversee several accounts. Here are a few of its most valued features:
What do you dislike about the product?
The amount of data provided is restricted because of the API limitations set by the social media platform.
What problems is the product solving and how is that benefiting you?
By consolidating messages into a single inbox, enhancing team collaboration through task delegation and approval processes, and offering strong analytics for data-driven decision-making, Sprout Social resolves fragmented social media management. Through prompt responses and integration with tools like CRM systems, it improves customer engagement while increasing productivity and optimizing workflows.
Very easy to manage all your social media accounts in one place
What do you like best about the product?
The calendar scheduling feature allows you to plan and schedule numerous posts well in advance, and it displays them in an attractive, easy-to-read layout.
What do you dislike about the product?
Employee advocacy features you have to buy separately and its very expensive - per user basis.
What problems is the product solving and how is that benefiting you?
Managing several social accounts from one place in a streamlined way.
Efficiency at Its Best
What do you like best about the product?
I use Sprout Social every day and I really like how user–friendly it is. It makes managing multiple accounts and scheduling posts so much easier, and I love that everything’s in one place (publishing, reporting, engagement). It saves a ton of time and keeps things organized. I’ve also had great experiences with Sprout’s customer support. They’re responsive, knowledgeable, and genuinely helpful when questions or issues come up.
What do you dislike about the product?
Sprout has a ton of great features, but the pricing can be tough for smaller teams. Some of the advanced tools are locked behind more expensive tiers, which can make it harder to fully take advantage of everything the platform offers.
What problems is the product solving and how is that benefiting you?
Sprout helps us tackle a lot of the challenges that come with managing multiple social media accounts. Before, it was hard to keep track of scheduling, reporting, and monitoring across platforms, but Sprout centralizes everything in one place. It saves us time, keeps our posting consistent, and gives us clear data to share with leadership. It also makes collaboration easier since different team members can jump in without things slipping through the cracks. Overall, it solves the problem of trying to juggle too many tools and platforms separately and gives us a much more streamlined workflow.
Easy to use, good support when help is needed.
What do you like best about the product?
The tagging feature is the most helpful to me. I also like the feature to customize a scheduled post for each platform, rather than having to make three different scheduled posts.
What do you dislike about the product?
I dislike how expensive it is. I wish it was a little cheaper.
What problems is the product solving and how is that benefiting you?
Tagging the posts is a great feature. I am able to easily find which posts were posted for specific sponsors at the end of the season.
Effective Tool for Managing Social with Robust Reporting
What do you like best about the product?
Easily intergrate multiple platforms and metrics across several accounts. Schedule ahead and track implementation plan/calendar.
What do you dislike about the product?
Login is challenging for manager/employee relationship
What problems is the product solving and how is that benefiting you?
posting and tracking some metrics
Completely chnaged how we manage social!
What do you like best about the product?
Managing customer interactions has become incredibly straightforward, particularly when handling competitions. The tagging and automation features are invaluable for filtering messages out of the main inbox, allowing staff to concentrate on genuine customer inquiries. Tagging is also highly effective for reporting, especially if you need to focus on a particular campaign or content type. Having the ability to monitor all social channels from a single platform and track which team member is handling each item makes a significant difference. Additionally, the option to save drafts and schedule content has been a real game-changer for us, as it provides a clear overview of everything planned across all channels.
What do you dislike about the product?
For the most part, Sprout is fantastic. However, I have noticed a couple of issues with the reporting feature. It sometimes includes deleted posts even when I specifically choose not to include them, and the overall engagement rate in profile reporting appears to be inaccurate when compared to the average engagement rate calculated from each individual post.
What problems is the product solving and how is that benefiting you?
Having the ability to track all of our social channels in a single location and easily identify which team member is handling each task has allowed us to eliminate a few other platforms we previously relied on. Additionally, the reporting features have saved us hours that we used to spend sifting through Excel sheets to gather results.
Sprout Social has it all
What do you like best about the product?
From the sales team to the support team, everyone at Sprout Social really seems to care about my needs and wants to make sure I have all the tools I need to manage our social accounts. As single person team, they have been a huge part of my ability to succeed. The platform is very user-friendly for my day-to-day use. Our Customer Care team likes that they can easily use the inbox to respond to our consumers needs easily and quickly.
What do you dislike about the product?
I would have like a few more options to refine repoting in the professional level.
What problems is the product solving and how is that benefiting you?
I am a team of one so having all of my Social publishing, inbox, analytics in one tool has made my job so much easier. And being able to integrate shopify and G4 helps bring everything all together in one place.
Attentive customer team, platform mostly stays connected
What do you like best about the product?
Our account team listens to us and meets with us regularly to address any concerns
What do you dislike about the product?
Our account mostly stays connected but every so often disconnects from the platforms which requires us to reconnect them
What problems is the product solving and how is that benefiting you?
We use their smart inbox to manage our customer interactions
User-Friendly with Competitive Pricing
What do you like best about the product?
I appreciate Sprout Social for its seamless setup and organizational tools, especially its content scheduling and deployment features. The ability to combine content into an easy, deliverable package for client viewing is invaluable. The chat support is excellent, and the legacy pricing I receive as a long-term user is unmatched. Its user-friendly interface enhances my overall experience.
What do you dislike about the product?
I would like the feature allowing clients to comment on specific posts to be available on lower-tier plans and not limited to higher paid plans. It seems unnecessarily expensive for such a capability which other platforms offer more readily. This limitation is especially inconvenient for clients who are hands-on and picky about content details such as captions. I'd appreciate if Sprout Social made this feature accessible to all users, as it would enhance the overall utility of the product.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to combine all my content into an easy, deliverable package for clients, benefiting my work. It also serves as an organizational tool for content deployment and scheduling, simplifying my workflow.
Streamlined Multi-Platform Social Management with Powerful Collaboration
What do you like best about the product?
I find Sprout Social incredibly helpful because it brings all of our social media platforms like Instagram, Facebook, LinkedIn, YouTube, and even TikTok into one place, making it much easier than logging into each native app. This setup lets us sort comments effectively, which is super useful on high volume social media days, allowing us to manage comments on posts all at once. I love how it makes collaborative work easy, with two of us on the team working alongside each other without stepping on toes. The platform updates immediately, showing who has responded to social posts, and I really like the analytics feature. It informs us about response times and engagement metrics, giving us proof during slower or busier months across all platforms. Additionally, one of my favorite newly added features is the ability to mark DMs as unread; it helps us keep track of responses in a collaborative space. Also, the initial setup of Sprout Social was very easy.
What do you dislike about the product?
I don't know if this is more related to Sprout or if it's related to the platforms themselves, but occasionally, they will disconnect. It doesn't happen too often, but sometimes it happens and we have to get our IT admin involved to reinstate those connections. That can be downtime for a morning or whenever the IT team can get that reconnected in Sprout.
What problems is the product solving and how is that benefiting you?
Sprout Social centralizes all my social media platforms, making it easier to manage without logging into each app. I can sort and respond to comments efficiently. It supports team collaboration, tracks analytics like response time, and helps prove activity trends.
showing 851 - 860