Sprout Social
Sprout SocialExternal reviews
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Review
What do you like best about the product?
Analytics and reporting. I can see what’s performing well
What do you dislike about the product?
I hate how it gets disconnected frequently
What problems is the product solving and how is that benefiting you?
It’s helping me see what works and what doesn’t. I need this to do my job for social media reporting
Easy to use and easy to keep track - super important for all social media managers!
What do you like best about the product?
Super easy to understand, use and teach people how to use! The inbox is simple to keep track of, and I like that you can find cleared messages in a separate area. I use this every single day so it's super important that it isn't a headache to use!
All of our social media channels are now intergrated into the platform which is fantastic - means we don't have to continually remake assets, we can just copy & paste! Game changer.
Scheduling content is also super easy and love that Sprout shows you the best times to schedule content each day to reach a higher impact.
Finally, reporting is super easy to understand and relay to those who aren't in the platform every day.
All of our social media channels are now intergrated into the platform which is fantastic - means we don't have to continually remake assets, we can just copy & paste! Game changer.
Scheduling content is also super easy and love that Sprout shows you the best times to schedule content each day to reach a higher impact.
Finally, reporting is super easy to understand and relay to those who aren't in the platform every day.
What do you dislike about the product?
When we search up messages that have been cleared - by using usernames or key phrases from those messages or comments from people - the search bar usually can't find anything. As we get 100s of comments and DMs into our inbox weekly, it is impossible to find cleared messages manually so if this feature worked better that would be great.
What problems is the product solving and how is that benefiting you?
One problem was keeping track of comments on different social media channels. It is easy to miss comments when swapping between 6 or so social platforms. Sprout fixes this as we can reply to all comments and DMs through the inbox, and make sure nothing is missed!
My agency loves Sprout
What do you like best about the product?
Our agency has been using Sprout for years, and we've always found it easy to use and reliable. Their customer service is also responsive and helpful.
What do you dislike about the product?
If I could change one thing about Sprout Social as a small agency, it would be price.
What problems is the product solving and how is that benefiting you?
Sprout Social allows us to better serve our clients. We can do everything we need for every client in one place. We know that posts will go up when expected, and that we can rely on their analytics to inform our strategies.
Long Time Customers
What do you like best about the product?
Sprout Social has been an easy, trustworthy tool to help show our clients the benefits of social media
What do you dislike about the product?
Sprout only reaches out when they want to sell you add-ons
What problems is the product solving and how is that benefiting you?
Sprout helps consolidate metrics across platforms into one easy to read report
Many ways to be useful
What do you like best about the product?
The thing I like best about sprout social would be the scheduling feature for posts. this really has cut down my workday and allowed for client approval seamlessly.
What do you dislike about the product?
I wish there was a clearer way to add on google business profile listings that was more streamlined and time efficient.
What problems is the product solving and how is that benefiting you?
We do businesses where we need to create a post across multiple listings for one company and this makes that infinitely easier with their ability to schedule and select multiple profiles at once.
Positive Experience!
What do you like best about the product?
The effectiveness of being able to schedule posts, create content for all of our social media platforms and very user friendly.
What do you dislike about the product?
When tagging other social media accounts on different platforms, it does not allow you to. Getting access to different accounts can be tricky through Facebook and Instagram.
What problems is the product solving and how is that benefiting you?
Adding another account to the backend.
A strong all-around platform & service, but could do with some improvements to customisation
What do you like best about the product?
Sprout streamlines the process of responding to comments & handling conversations across numerous platforms, in a way which brings great efficiency to the team. It also has a range of great reporting features which are helpful for monitoring the success of social campaigns.
What do you dislike about the product?
Sprout is not tailored so well to large accounts, including agencies, who might work across a large number of brands. Information is often segmented, and it can be difficult to review productivity of teams across all brands on Sprout.
What problems is the product solving and how is that benefiting you?
As an agency, we have a large number of clients who we provide Community Management for on a range of platforms, including Facebook, Instagram, X, LinkedIn, Threads, TikTok and WhatsApp. Sprout streamlines things by bringing all of those feeds into one central place and providing simple to use tools for correctly engaging with comments, managing conversations as they move off of social to other platforms, and analysing and reporting on incoming messages in both their sentiment and subject.
Time-Saving with Comprehensive Social Media Oversight
What do you like best about the product?
I really like being able to plan and schedule content across platforms with Sprout Social and then see how they perform in a review. It saves me a lot of time and gives me good oversight.
What do you dislike about the product?
My only issue is scheduling long form content, for example, videos over three minutes, on Instagram.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to overcome obstacles when planning social media content across platforms. It saves me a lot of time and provides a good oversight, allowing me to effectively schedule and review performance across platforms.
Very useful when scheduling content on social media
What do you like best about the product?
I love that we can plan ahead any content for the month, once sheduled no need to worry about having to manually post it. it is very easy to reply to comments and also offer customer support on one page.
What do you dislike about the product?
I do not like the fact that when scheduling a post it does not automatically upload.
What problems is the product solving and how is that benefiting you?
it helps to manage all the different social media channels on one page
Sprout Review
What do you like best about the product?
What I appreciate most is the publishing space, which is very well organized and user-friendly.
What do you dislike about the product?
The reports can sometimes be confusing, and the data is occasionally inaccurate due to various bugs. I hope these problems will be resolved in future updates. The Sprout app is also quite difficult to use and frequently has issues with staying logged in. Additionally, finding the publishing reminders within the app is very challenging.
What problems is the product solving and how is that benefiting you?
We are able to connect with our audience effectively through the posts we publish. The listening and reporting tools provide us with valuable insights, which help us understand our audience better. Additionally, the integration between Sprout and Zendesk supports our customer service team, making their work more efficient.
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