Sprout Social
Sprout SocialExternal reviews
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Great Scheduling and Reports, but Slow to Match Social App Updates
What do you like best about the product?
Scheduling abilities, look and reports are great.
What do you dislike about the product?
I don't like that it takes awhile for Sprout to reflect social media app updates. For example, Instagram has allowed up to five collaborators on posts for quite some time now, but Sprout still only allows three.
What problems is the product solving and how is that benefiting you?
Sprout allows me to follow my company's accessibility guidelines with ease with the AI-assisted ALT text generation. I don't have to go into every app to post something. I can just duplicate posts and edit for the next platform. It also allows me to schedule content weeks in advance at opitmal timing for engagement.
Efficient All-in-One Social Media Management
What do you like best about the product?
I love Sprout Social for its all-in-one platform that centralizes social media management. The unified inbox is great for centralizing all messages for faster replies. I find the powerful scheduling, especially with AI help, ensures consistent posting at optimal times. I also appreciate the deep analytics, which reveal what works, allow data-driven strategy refinement, prove ROI, and streamline reporting for teams.
What do you dislike about the product?
The primary areas where Sprout Social could be improved are its high pricing structure, the occasional slow adaptation to new social media features, and certain limitations in the analytics and reporting functions.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to manage multiple social profiles efficiently, streamline content publishing, and handle customer engagement in one place. Its unified inbox, scheduling, and deep analytics boost efficiency, improve engagement, and drive strategy with data-driven insights.
Great tool for insights & efficiency but the tech can fail frequently!
What do you like best about the product?
The best part of Sprout is the data insights it provides (when the APIs are working). From our experience the data is the most in depth and comprehensive of the scheduling softwares that play "nicely" with all social platforms.
What do you dislike about the product?
The support team can be really slow and honestly cannot replicate or fix issues very often. There are tons of outages and failed feeds too. It seems to glitch a lot.
What problems is the product solving and how is that benefiting you?
As an agency, Sprout allows us to create, schedule, monitor and manage all of our client social channels in a streamlined way.
Great UX and Reliability, But Reporting Needs Improvement
What do you like best about the product?
It works well, rarely any bugs, and the UX makes total sense
What do you dislike about the product?
The reporting could be much much much better. They have the data, they're connected to our social accounts, but they just don't analyze it enough. I wish I could see so many more reports and interesting insights about our past performance.
What problems is the product solving and how is that benefiting you?
Managing our social media channels more than what we can do with the native apps.
Easy Multi-Account Posting, But Setup Can Be Challenging
What do you like best about the product?
It's ease of use, and ability to post to multiple accounts quickly.
What do you dislike about the product?
It can be time consuming/challenging adding new accounts and users.
What problems is the product solving and how is that benefiting you?
The ability to post to multiple accounts quickly, and tracking analytics.
Easy Multi-Platform Posting, But Needs Better Error Insights
What do you like best about the product?
It's ease of use and ability to post to multiple platforms.
What do you dislike about the product?
When posts fail -- sometimes it's not Sprout's fault, but would like more information on what causes that.
What problems is the product solving and how is that benefiting you?
The ability to post on multiple platforms fast, and tracking those analytics as a group.
Efficient Social Media Management with Growth Potential
What do you like best about the product?
I really appreciate Sprout Social’s reporting function for its simplicity and ease of use compared to previous tools we have used. The ability to quickly download reports as PDFs is particularly convenient for my needs. Additionally, I find the tagging functions extremely beneficial, especially the creation of macros that allow crew members to efficiently apply multiple tags to messages without needing to add them individually. This feature is a huge time-saver when dealing with heavier volumes or busier times. Furthermore, I am impressed by the detailed and in-depth reporting capabilities offered by Sprout Social, which surpass what our previous tool, Hootsuite’s Spark Central, could provide. These aspects have been crucial for us in managing our social media accounts, enabling us to track conversations across channels seamlessly and maintain team accountability and performance.
What do you dislike about the product?
I find it challenging not being able to have the previous conversation history all in one place, necessitating jumping to different tabs to find that information, such as the people tab. It would be really beneficial to have a continuous scrolling function for conversation history, an aspect we've had with other tools we've used in the past. Although Sprout has shown us a mock-up of what this could potentially look like, the feature is still awaited for rollout. Additionally, there is a learning curve with the team needing to figure out how to complete tasks that were simpler in previous tools, requiring more clicking around in Sprout.
What problems is the product solving and how is that benefiting you?
We use Sprout Social to manage multiple channels in one place, creating a unified team environment, track progress, and utilize reporting to incentivize accountability. It simplifies reporting and saves time with tagging functions.
Social Media Manager
What do you like best about the product?
Easy scheduling, customization of image files, and thorough analytics.
What do you dislike about the product?
Instagram works hard to make custom options only available in their app. I wish there were a way to better approach those custom items through sprout, but I understand that's not Sprout Social's issue. Also, I think their "optimal time" suggestions need some tweaking.
What problems is the product solving and how is that benefiting you?
Seamless scheduling and collaboration with my team. As well as giving us the important information that helps us make posting or trend decisions.
Customizable Reports Shine, But Scheduling Needs Improvement
What do you like best about the product?
The reporting tools are easy to use and so customizable. So easy to share.
What do you dislike about the product?
Scheduling doesn’t always work — things get blocked or don’t send for whatever reason. Also sometimes I’ll schedule and then photos post blurry. I wish the program told me if they were too big/small.
What problems is the product solving and how is that benefiting you?
Reporting is 100% easier with sprout to create and to share
Effortless Content Scheduling and Analytics, but Approval Workflow Needs Improvement
What do you like best about the product?
Sprout makes it extremely easy to upload and plan content for multiple social media accounts! Analytics are extremely easy to access, download, and understand! This is huge when presenting to clients.
What do you dislike about the product?
The approval workflow has been frustrating on my end, personally. I don't like how if an external approver is using their work email, they don't always get access to the submitted social posts to approve. I also don't love how the analytics are different across platform. If there are follower analytics for one platform, there should be follower analytics for all.
What problems is the product solving and how is that benefiting you?
I have 9 different client accounts that I manage social media for. Sprout makes it extremely easy to streamline scheduling and keeping track of what I'm posting and when.
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