Sprout Social
Sprout SocialExternal reviews
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Great Multi-Platform Posting, But Draft Editing Needs Improvement
What do you like best about the product?
Being able to work on post for multiple platforms all at once, editing unique features for some platforms from the same page.
What do you dislike about the product?
That once you save a post as a draft you no longer have the ability to edit it for all platforms all at once. Making it impossible to plan in advance.
What problems is the product solving and how is that benefiting you?
Understanding how our socials are performing, how it compares to our competitors and what our customers are saying.
Social Media Made Smarter, and a Lot More Manageable
What do you like best about the product?
I love how intuitive the platform feels, it makes social management genuinely enjoyable instead of chaotic. The analytics and reporting tools are especially strong, helping connect creative content to clear performance insights. It’s also great how easy it is to collaborate across teams and manage multiple brands in one place.
What do you dislike about the product?
Occasionally, it can feel a bit rigid when customizing reports or visual layouts. I’d love more creative flexibility in how analytics are presented, and sometimes the scheduling calendar can lag slightly when handling a high volume of posts. Minor things, but worth noting.
What problems is the product solving and how is that benefiting you?
Sprout Social helps simplify the chaos of managing multiple social channels by bringing everything together in one easy-to-use platform. It saves time, keeps content organized, and gives a clear view of what is performing well. It also makes collaboration smoother and helps maintain consistency across campaigns.
Easy to Use and Teach, Love It!
What do you like best about the product?
I love how easy it is to learn, teach, and use! It feels like I have everything I need at my fingertips at all times. Love it!
What do you dislike about the product?
What I would improve upon would be reporting for stories. It would be great to directly see how many viewers the story had etc. Also, being able to schedule stories with links in advance would be stunning!
What problems is the product solving and how is that benefiting you?
This tool offers everything I need to enhance my social reporting and organize my posts more effectively. What I especially appreciate is the ability to analyze how my posts are performing across all platforms simultaneously. Additionally, having access to our competitors' data at the same time is a major advantage. It's a huge win for me!
Great for B2B Collaboration, Though Social Listening Takes Time to Master
What do you like best about the product?
I love Sprout Social because its a good platform for a B2B environment like ours and it works well. I like its post approval feature, which is vital for technical content and ensures everyone, from product management to the legal team, has their approval before anything is published.
What do you dislike about the product?
Initially, I found the social listening tool challenging to use, especially because of its complicated tagging and filtering features. That was really the only aspect I didn't enjoy, as everything else worked well for me.
What problems is the product solving and how is that benefiting you?
Its a great investment management tool we were looking for our software development company, as it provides comprehensive analytics to demonstrate the return on investment ROI of B2B content. IT also been a professional solution for coordinating large volumes of content and for team collaboration, which improves communication and collaboration. Its been fantastic.
Sprout Social Saves Time with Effortless Post Scheduling
What do you like best about the product?
Sprout Social saves me significant time by aggregating created posts that I can choose from and schedule in advance.
What do you dislike about the product?
There is nothing about Sprout Social that I dislike.
What problems is the product solving and how is that benefiting you?
Sprout Social solves the content creation and distribution problem saving me significant time.
Efficient for Agencies, Needs Better Support
What do you like best about the product?
I truly value the ability of Sprout Social to let us organize clients in different groups where each client has access only to their group, and yet we can access every client under one unified login. This feature is quite unique compared to other platforms and immensely helps in managing our clients as an agency. The approval workflows and processes are distinct and advantageous, allowing internal marketing departments several levels of approval before sending content to the client. This workflow process enhances our efficiency significantly. The setup process of Sprout Social was easier and more intuitive than any other platform we have utilized, facilitating its adoption and integration into our agency’s workflow smoothly.
What do you dislike about the product?
I am frustrated with the ongoing technical issues while using Sprout Social, particularly with Instagram content management. When a client edits or changes a caption, it causes the cover image for Instagram Reels to disappear, requiring us to log back in and re-upload it. This issue has persisted for several months, despite us reporting it to Sprout. Their customer support has not provided an effective solution and their requests for troubleshooting have been excessive, including demanding screen recordings and software updates for all client devices, which haven't resolved the problem. Additionally, random issues such as notes not displaying properly occur, and customer support often communicates as if we lack expertise, without offering effective resolutions. Their IT problem-solving needs significant improvement. The overall customer support experience has declined over the years, which affects our satisfaction and the likelihood of recommending Sprout Social to non-agency users due to the price point and the existing support barriers.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to manage clients efficiently, allowing each to have unique access while maintaining a central agency login. It enhances productivity with approval workflows, saving us time, though technical and customer support aspects could improve.
One of the best social management platforms
What do you like best about the product?
Sprout Social offers an intuitive and well-organized interface, making it simple to manage several social media accounts from a single dashboard. The scheduling tools, content calendar, and reporting features are real time-savers and deliver clear insights into performance. Collaboration and approval workflows function smoothly, helping to maintain consistent, on-brand content across all social platforms. I also appreciate that the user interface includes a dark mode option.
What do you dislike about the product?
Sometimes social accounts disconnect out of the blue, which interrupts scheduled posts. There are a lot of functions and options in the platform which can be tricky to navigate before you get the hang of it.
What problems is the product solving and how is that benefiting you?
It solves the issue of having to gather data from multiple different platforms. It saves a lot of time to be able to see at a glance how my posts are doing.
Very User-Friendly with No Dislikes
What do you like best about the product?
It is very user friendly and allows me to quickly get my posts done.
What do you dislike about the product?
I do not have any dislikes with Sprout Social.
What problems is the product solving and how is that benefiting you?
It has allowed us to post our events and share information to our customers.
Great Organization with Folders and Tags, but Search Can Be Frustrating
What do you like best about the product?
I love the folders that Sprout has available to sort the cases from the smart inbox. All of the tags that can help organize cases/smart inbox are super helpful, and make it a lot easier to sift through all the engagements that come in. I also appreciate how Sprout updates the cases pretty immediately for the streams, which is helpful considering we use it every day for work.
What do you dislike about the product?
It is slightly difficult to search for certain things. For example, when I know that there's an engagement that is tagged with a specific tag and I cannot find it, sometimes it may be in a different folder that I wasn't aware it went into, which makes it difficult to find and a little frustrating. Another slight difficulty is when a closed case's user sends a new message, and rather than re-opening the case, it might create a new one separate from the previous case that doesn't show the prior messages, or it may not create a case at all and stay in the smart inbox.
What problems is the product solving and how is that benefiting you?
Sprout really simplifies the process of identifying high-risk cases, which helps us ensure that we are thoroughly covering high-risk situations, brand love, and influencers. It also streamlines the way we check engagements, making the whole process much more manageable.
Efficient Multi-Platform Scheduling, but Occasional Publish Errors
What do you like best about the product?
I love the fact that I can set up posts across multiple accounts and platforms all in one place. The ability to make adjustments per platform makes it even more efficient to schedule content. I also enjoy the reporting features to manage my metrics.
What do you dislike about the product?
I dislike that sometimes there are publish errors with posts and I don't realize it until I check my metrics.
What problems is the product solving and how is that benefiting you?
Sprout allows me to schedule my social media content and see the schedules of my collaborators content so we are not overlapping and effectly using our editorial calendar.
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