Sprout Social
Sprout SocialExternal reviews
6,235 reviews
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User-Friendly Social Management, But API Limitations Hold It Back
What do you like best about the product?
Sprout is user-friendly and houses all our our organic social media management tools.
What do you dislike about the product?
There are some API limitations and nuances that keep us from ranking Sprout higher. For example: on Instagram a carousel can hold up to 20 images, but on Sprout we can only schedule up to 10 currently.
What problems is the product solving and how is that benefiting you?
It's an all-in-one tool for us to draft, approve, community manage and report on social media posts across many profiles.
User-Friendly Scheduling and Helpful AI Assist Make a Great Combo
What do you like best about the product?
The scheduling tool is extremely user friendly. The AI assist tool is really helpful when reviewing captions. The reporting tool is very robust and reviewing reports is clean and easy.
What do you dislike about the product?
We have been Sprout customers for several years, and each year the rising cost becomes more difficult to manage. While we have managed to negotiate so far, the significant annual price hikes—especially when there are no major updates to the product—are increasingly hard to justify and make it challenging to build a solid business case.
I also wish there was the ability to build you own package or purchase certain tools as a one-off
I also wish there was the ability to build you own package or purchase certain tools as a one-off
What problems is the product solving and how is that benefiting you?
Sprout Social helps us solve the challenge of managing multiple social media channels efficiently while maintaining a consistent brand voice. The platform centralizes scheduling, engagement, and reporting across all our accounts, which saves our team hours each week.
Its reporting tools make it easy to translate social performance into meaningful insights we can share with leadership, and the unified inbox helps us stay on top of community interactions without missing messages. Overall, Sprout streamlines collaboration, improves visibility into what’s working, and allows us to make data-driven decisions that strengthen our social strategy.
Its reporting tools make it easy to translate social performance into meaningful insights we can share with leadership, and the unified inbox helps us stay on top of community interactions without missing messages. Overall, Sprout streamlines collaboration, improves visibility into what’s working, and allows us to make data-driven decisions that strengthen our social strategy.
Effortless Multi-Platform Posting and Clear, Summarizable Reports
What do you like best about the product?
Ease of posting across platforms and able to log in fast and see reporting. Easy-to-read reports that I can summarize for my supervisors.
What do you dislike about the product?
I don't love their calendar format. I want to be able to see the entire post on Sprout, not just a preview of what I posted., to make sure what I posted is correct and to the best of my ability.
What problems is the product solving and how is that benefiting you?
I like the integrations that Sprout has with different platforms outside of social media platforms. Our company uses Trustpilot, and that integration has saved me so much time because I can interact with and respond to reviews from Sprout.
Customizable Metrics and Easy Integrations, But Reports Can Be Finicky
What do you like best about the product?
I appreciate how the platform allows us to bring in the specific metrics that are valuable to our organization and that we regularly report on. I also like that it offers the capability to integrate various accounts, which makes managing our data much more convenient.
What do you dislike about the product?
The reports you pull can occasionally be a bit finicky, and they also expire in your inbox after a certain amount of time.
What problems is the product solving and how is that benefiting you?
Ability to do all reporting in one and not have to reply on day of metrics on platforms
All-in-One Convenience
What do you like best about the product?
I like how everything lives in the same space. I can see reports, schedule posts and track inbox messages without needing seperate tools.
What do you dislike about the product?
The price can be high and I have to advocate for it to leadership quite often
What problems is the product solving and how is that benefiting you?
Multi platform posting, streamlined, easy to read analytics for clients
Effortless Post Scheduling, But Reddit Monitoring Needs Work
What do you like best about the product?
I find that scheduling posts is easy and listening to social comments.
What do you dislike about the product?
Monitoring reddit has been a big tricky.
What problems is the product solving and how is that benefiting you?
There weren't exactly problems, but scheduling and posting makes it easy.
Excellent Reporting & Scheduling, But Review Updates Lag
What do you like best about the product?
Provided great reporting and made it easy to schedule posts
What do you dislike about the product?
Google reviews wouldn't populate immediately.
What problems is the product solving and how is that benefiting you?
It's allowing us to get insights on our social media demographics, which allows us to tailor our posts based on the reporting.
Great Real-Time Notifications, But App Can Be Clunky
What do you like best about the product?
I really like the mobile app. I like how i can can get real time notifications but also have the option to silence notifications.
What do you dislike about the product?
The mobile app can sometimes be a little clunky.
What problems is the product solving and how is that benefiting you?
It was too hard to manage all my accounts at once. Subscribing to sprout has made me more efficient and allowed us to charge our clients more.
Great tool; potential to be undefeated tool for a SM Manager if some updates are made
What do you like best about the product?
The tools are better suited to my uses than any other platform I've used.
What do you dislike about the product?
It takes too long for updates that are available on the native social apps to be integrated in the tools on Sprout Social. EX: Instagram has been allowing 20 images in carousel posts for more than a year, however, sprout still limits users to 10. I'm forced to go off of sprout to create posts in instagram when I (often) need to post more than 10 images. Additionally, instagram and tiktok get better engagement rates/impression rates on still image posts when music is included, but that's not even an option on sprout. We have our own licensed music we can include, just give us the option of posting it?
What problems is the product solving and how is that benefiting you?
Compiling the metrics across multiple platforms into one report is key. The ease to download the reports and email them/save them is fantastic too. Scheduling tools are great, I just wish I could save drafts of posts on multiple platforms without having to go out and fill all the info in before saving. It's a draft, just save it as it is right now in the list? It's going to lock up my screen if I have to come back with more info.
Fantastic Content Calendar, But Mobile App Needs Improvement
What do you like best about the product?
I love the content calendar and publishing abilities! I am a very visual person, so that helps a ton.
What do you dislike about the product?
I don't LOVE the mobile app. I think it could be a bit more user friendly.
What problems is the product solving and how is that benefiting you?
Keeping an eye on our social mentions! It can be tricky to be everywhere all at once, but I think Sprout helps me keep an eye on several things at once.
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