Sprout Social
Sprout SocialExternal reviews
6,228 reviews
from
and
External reviews are not included in the AWS star rating for the product.
User-Friendly Platform with Seamless Connections
What do you like best about the product?
I like how user friendly the platform is and how everything connects so easily.
What do you dislike about the product?
Not a way to connect to GA4 for direct reporting
What problems is the product solving and how is that benefiting you?
We manage multiple brands and social accounts, so it’s helpful to have everything in one place and keep all our brands and social profiles together.
Smart Inbox Keeps Every Customer Interaction in One Place
What do you like best about the product?
What I like best is the Smart Inbox. It consolidates all messages and comments from different platforms into one stream, which saves me a lot of time and ensures I never miss a customer interaction.
What do you dislike about the product?
The mobile app, while functional, doesn't offer the full range of desktop features, which can be limiting for on-the-go management.
What problems is the product solving and how is that benefiting you?
Sprout Social solves the problem of fragmented communication. Managing multiple platforms natively was overwhelming and led to missed messages. Now, with the Smart Inbox, I can manage all interactions in one place. This benefits me by significantly reducing response times and ensuring a consistent brand voice across all channels.
Intuitive, Fast Scheduling & Reporting
What do you like best about the product?
The scheduling tool is intuitive, fast, and allows for very specific reporting with campaigns and tagging - which is critical when it comes to proving organic social's success with different content formats and topics.
What do you dislike about the product?
Sprout Social's listening tool is a bit limited for a company with a name such as NiCE, and we still have to do a manual listening sweep for mentions. Hoping this gets easier with AI capabilities.
What problems is the product solving and how is that benefiting you?
Making administrative work (the scheduling, reporting, etc.) as fast as possible, so there is more time to be strategic, research creative concepts, and create holistic social media campaigns.
Comprehensive Reporting but Lags in Latest Social Features
What do you like best about the product?
I use Sprout Social for scheduling content and tracking stats on social media. I like that it helps me see everything all in one place for multiple platforms. I appreciate the reporting feature because I can find out so much information on my accounts. It helps me pull numbers for my company's reports on our social performance, and I appreciate how detailed I can get with the stats. Also, the initial setup of Sprout Social was very easy.
What do you dislike about the product?
Sprout Social tends to be behind when Meta makes updates to their platforms. We can't always use the fun features on Meta apps through Sprout. It would be nice if Sprout allowed more social features other than just scheduling and tagging. I would love to be able to add collaborators for posts directly from Sprout or add locations or music.
What problems is the product solving and how is that benefiting you?
I use Sprout Social for scheduling content and tracking stats. It helps me see everything in one place for multiple platforms, and I love the detailed reporting for pulling social performance numbers.
All-in-One Platform That Streamlines Scheduling, Reporting, and Social Listening
What do you like best about the product?
I like that it brings everything into one place - my scheduling, planning, thorough reporting, and social listening. It has streamlined a lot of things especially being a one-person social media team in a national non-profit.
What do you dislike about the product?
On-boarding seems tiered based on the amount you pay - I think I would have been set up for stronger success with more thorough onboarding.
What problems is the product solving and how is that benefiting you?
Sprout has streamlined reporting tremendously - cut my time in half. It also enables me to pull reporting more periodically and become more strategic. It's integration with all of the platforms is helpful too.
Smart Inbox & Easy Scheduling That Cut Our Work by Almost 50%
What do you like best about the product?
Share of voice, and the scheduling part, have become easy for us. Also, keeping track of on-time comments and personal messages from all platforms is much simpler now, because everything is available in one single place in the smart inbox, which really helps us a lot. Beyond all of this, the mobile application is very user-friendly and reduces our work by almost 50%.
What do you dislike about the product?
There is no such thing that would disappoint us from using this tool.
What problems is the product solving and how is that benefiting you?
Its benefitting me for daily usage and majorly it solves the analytics issue. It helps me in a single go to identify all the analytics at one place.
Versatile Platform, Room for Simplification
What do you like best about the product?
I like how Sprout Social lets me connect to many different pages and social platforms. I appreciate being able to quickly post and switch between accounts easily. The scheduling feature is also valuable to me because I'm in charge of content.
What do you dislike about the product?
I think there is a lot of tabs and areas in there, I think it could be simplified its a bit overwhelming
What problems is the product solving and how is that benefiting you?
I can quickly post by switching between accounts easily and connect to many different pages and social platforms. I use it for scheduling since I'm in charge of content.
Easy to Use, Quick Setup
What do you like best about the product?
Sprout is easy to use and we were able to quickly get it up and running for our organization.
What do you dislike about the product?
I wish there was a preview of the post image or video consumers were commenting on vs. just the first few characters of the post copy. I also wish the reply dialogue came up in the same window vs. opening in a different one.
What problems is the product solving and how is that benefiting you?
We're able to easily find consumer comments and posts.
So Easy to Use—Streamlined My Workflow
What do you like best about the product?
It's so easy to use, makes my job such much more streamlined.
What do you dislike about the product?
Story publishing isn't the best and also publishing reels with music.
What problems is the product solving and how is that benefiting you?
Making my job more streamlined.. I'm glad they implemented scheduling by network so I'm not having to create multiple posts each time, I can just make one and adjust.
Extremely User-Friendly Calendar View with Helpful Optimal Times
What do you like best about the product?
It's extremely user friendly, I love how the calendar is fully laid out for the month so you can see all your posts at once. The "optimal times" feature when scheduling content was a great addition when we first started using Sprout.
What do you dislike about the product?
I wish the "Smart Inbox" was a little easier to navigate, sometimes I feel as though the filter doesn't work.
What problems is the product solving and how is that benefiting you?
The connection between the field marketing team and the digital marketing team, we can chat right on Sprout Social. It makes the approval process for our posts seamless.
showing 621 - 630