Sprout Social
Sprout SocialExternal reviews
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User-Friendly and Convenient, But Some Features Need Improvement
What do you like best about the product?
The product is easy to use, and its features are very user-friendly, making it a convenient choice.
What do you dislike about the product?
Some features are either missing or could benefit from further improvement.
What problems is the product solving and how is that benefiting you?
It filters comments and also assists us in tracking trends for each brand across various social media platforms.
AI integration makes posting easier and faster
What do you like best about the product?
Love being able to pull reports -- fast and easy. And like the cross-channel charts within the reports. Also like the AI best time to post feature and AI Alt text.
What do you dislike about the product?
It's incredibly. difficult to pull up people and pages when trying to tag them, especially for LinkedIn. Listening feature is hard to figure out and use correctly
What problems is the product solving and how is that benefiting you?
We are better able to collaborate on posts. The cross-channel reporting feature is the most beneficial.
Effortless Social Media Management with Smart Scheduling and Inbox Tools
What do you like best about the product?
Sprout makes managing our social media much more efficient. I really appreciate how simple it is to schedule posts, and the AI assistant for generating alt text is a great help. I also like the new feature that allows you to select multiple messages in the inbox to tag or mark them as complete all at once.
What do you dislike about the product?
Sprout Social Listening is quite expensive, and as a smaller financial institution, we have a very limited budget. It would be beneficial if there were a tiered pricing option for organizations with tighter financial constraints. Additionally, the Sprout mobile app could use improvement, as it is much less user-friendly compared to the desktop version.
What problems is the product solving and how is that benefiting you?
Sprout Social makes it easy for me to view all of our posts alongside those of our competitors in a single, convenient dashboard. Being able to compare our performance with others is valuable and helps guide how we plan and implement future posts.
Smooth, Organized Social Management with Minor Freezing Issues
What do you like best about the product?
What I like best about Sprout Social is how smooth and organized it is. It makes managing social conversations simple and helps our team work efficiently every day
What do you dislike about the product?
Sometimes the system freezes when scrolling through older messages, and it takes extra time to mark messages as open or closed since it can’t be done directly from the main view
What problems is the product solving and how is that benefiting you?
Sprout Social helps us manage customer messages efficiently and keeps all conversations organized in one place. It saves time, improves response quality, and makes teamwork much smoother
Great for Scheduling and Social Listening, But Carousel Uploads Need Improvement
What do you like best about the product?
Scheduling, social listening, adding in multiple accounts for each of our clients
What do you dislike about the product?
Carousels don't upload the way they are supposed to
What problems is the product solving and how is that benefiting you?
It allows us to manage multiple accounts for multiple platforms and post, and gather data as we need and see fit all in one place
Scheduling Feature Makes This a Standout Choice
What do you like best about the product?
I really like the scheduling feature and how I can choose the exact date/time based on data recommendations.
What do you dislike about the product?
Sometimes it takes a long time to load and is hard to translate everything over from our personal system. a little tedious
What problems is the product solving and how is that benefiting you?
Sprout is solving the problem of being able to plan out my social media content. I no longer have to individually post everything or even remember to do so.
Effortless Reporting and Scheduling, But Needs More Social Posting Options
What do you like best about the product?
I really appreciate how easy it is to generate reports and manage schedules for multiple pages. I use Sprout Social every day on my Mac, and although I have the app on my phone, I prefer using the desktop version. I also find it very straightforward to reach out to customer support, and the assistance I've received has always been excellent.
What do you dislike about the product?
I would like to be able to post Facebook Stories and Reels directly from Sprout Social. It would also be helpful if there were an option to post albums or if sharing photos on Facebook was made simpler.
What problems is the product solving and how is that benefiting you?
I manage more than 20 social pages, and the calendar planning feature really helps me stay organized and on track.
Efficient Social Monitoring with Sprout Social
What do you like best about the product?
I love how Sprout Social significantly saves us time with monitoring our social media presence. The platform's ability to consolidate numerous messages and comments into one space efficiently prevents us from feeling overwhelmed and ensures we don't miss any important feedback. I find the social listening and scheduling capabilities incredibly useful, particularly when stepping in for the social media team. Additionally, the responsiveness and helpfulness of Sprout Social representatives are impressive, as they always get back to me quickly with solutions.
What do you dislike about the product?
I find that the Reddit listening feature in Sprout Social is a bit finicky, as it tends to miss some things. Despite understanding that Reddit is a vast platform with a substantial number of users, this feature feels a bit sticky and could be improved to better capture responses and comments. This issue might be attributed to its status as a newer feature.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to save time monitoring social media, centralizing messages and comments to prevent missing feedback. This helps manage overwhelming volumes efficiently.
Great Scheduling & Inbox Features, But Pricey for Small Teams
What do you like best about the product?
I love being able to schedule out posts and see the post previews. Plus, the inbox feature means that you can read DMs without showing the user you've read their message, in case you need a little time to get more information to craft a response.
What do you dislike about the product?
Honestly, the worst thing about Sprout is the price! We are a small team with a small budget, so we only have one user seat and that's tough. But we make it work because we like the product so much.
What problems is the product solving and how is that benefiting you?
Sprout gives us one place to go and monitor all our social media accounts, which saves us time as a small team. Plus, we are able to be proactive and schedule out posts, which is an added benefit.
Organized, User-Friendly, and Feature-Rich—A Marketer’s Necessary Tool
What do you like best about the product?
I love that it's organized, user-friendly, and has so many features to make both scheduling and analyzing data easy for any marketer.
What do you dislike about the product?
I dislike that it's costly to add more users to an account. I wish more people from my team could pop in and see the platform to know more about how I work. Also, tagging (especially for LinkedIn) is often glitchy and sometimes means I have to post natively on the platform itself, which can cause some inconsistencies.
What problems is the product solving and how is that benefiting you?
We needed easy ways to track cross-platform progress, and separate out tags to improve clarity and know more specifically how we're working toward KRs. Our business runs both DTC and BTB, so being able to switch and customize views makes it easier to track KR's in all aspects of the business.
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