Sprout Social
Sprout SocialExternal reviews
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Overall helpful, some room for improvement
What do you like best about the product?
The messaging is by far the most helpful piece of Sprout for my purposes. Being able to track, reply, etc. from one page instead of four separate social accounts is a huge time saver.
What do you dislike about the product?
It can be buggy…for example, for weeks now, titles, photos, etc. do not auto-populate when publishing stories. I also wish posting to Instagram were easier. I also wish cropping photos was easier and available on all social media platforms.
What problems is the product solving and how is that benefiting you?
Again, through the messaging capabilities, I am able to much more easily monitor and respond to our readers. It also helps share breaking news with one post instead of multiple.
Great product for managing social media
What do you like best about the product?
Sprout is a great tool for managing incoming/outgoing social media posts. I really like that it ensures we're able to see every post that @mentions our company, as well as any posts that match the keywords that we've specified. The ability to tag posts is great, as it allows us to keep track of certain types of posts and run reports on them. The asset library is a great tool to help us respond to messages faster. The ability to schedule posts is helpful as well, so we can stay organized and post at the best times.
What do you dislike about the product?
It would be nice to be able to attach photos when replying to Facebook PMs and Twitter DMs. It would also be nice to be able to send GIFs. I'd also like the ability to filter out posts from specific accounts.
What problems is the product solving and how is that benefiting you?
It makes it easier to respond to messages faster. Tracking trends, feedback, and messages around specific campaigns is also very easy with the tag system. Posting is made simple, being able to create and schedule posts for all social platforms from one place.
Sprout Social for Community Management and Collaboration of Social Media Channels
What do you like best about the product?
The ability to develop a process between team members has been invaluable. I find the approvals process extremely worthwhile. In the beginning, it wasn't perfect for our team. I expressed my desire for certain features and a different set-up to accommodate our program and Sprout customer service was more than willing to work with us to make it happen.
What do you dislike about the product?
I don't like the ability to listen on Facebook. I understand that it isn't possible for nearly all 3rd party organizations due to FB's API, but we've been told for a while now that it is coming.
What problems is the product solving and how is that benefiting you?
The approvals process is a problem solved for us. Another benefit is the preview mode and the ease of creating a post and seeing it through to completion. I also unexpectedly love the ability to edit images for each social platform in the tool.
Recommendations to others considering the product:
For social media community management, this product is great. It is easy to use, does not take long to implement, and is easy to collaborate with other team members on.
Pricey, but excellent tool for your business!
What do you like best about the product?
The reports are excellent. I appreciate the ability to be able to have a great glimpse of what is happening with our social media accounts.
What do you dislike about the product?
I wish there was a way to dive deeper into the analytics. Also the posts for the month rankings could be expanded more. I also do not like that the prices have gone up over 1000% in the last 4 years. That's pretty intense.
What problems is the product solving and how is that benefiting you?
My clients now have the opportunity to see their data in a very stylized look, with all the pertinent information available. It helps with credibility with clients and is very valuable in that way.
Recommendations to others considering the product:
Sprout Social provides excellent analytics and delivers a great amount of information to then share with clients or your own organization.
Simple & Straightforward Product
What do you like best about the product?
Very easy to use publishing tool and and robust historical metrics for each social channel.
What do you dislike about the product?
Social profiles are randomly disconnected, meaning some scheduled posts end up failing to publish. There is also little control over reporting when it comes to customization.
What problems is the product solving and how is that benefiting you?
Maintaining social engagement and reach of company profiles.
I like Sprout - mostly
What do you like best about the product?
The ability to schedule posts in advance is helpful. The reporting features are nice as well. I still use the recommended time to post feature but I'm not sure it's effective.
What do you dislike about the product?
The Android app crashes constantly. Often, after receiving a notification, I'm meet with a black screen that freezes my phone.
When writing a post that requires tagging in specific platforms, it must be done separately.
Randomly, posts won't go thru.
When writing a post that requires tagging in specific platforms, it must be done separately.
Randomly, posts won't go thru.
What problems is the product solving and how is that benefiting you?
Several members of our team can use at once for multiple clients.
Great for Reporting
What do you like best about the product?
I use several different tools and I find Sprouts reporting to be the best. They provide a high level overview that’s perfect for clients.
What do you dislike about the product?
I don’t use it for scheduling very much as I find it more difficult to use than Later which I like for the visualization - especially for Instagram
What problems is the product solving and how is that benefiting you?
I like the hashtag reporting and the demographic data. It helps to see who your followers are and who you should be targeting.
Good Social Media Scheduling and Reporting tool
What do you like best about the product?
Great reporting tool to completely view all our corporate social media channels. The scheduling tool is efficient and intuitive for placing corporate content from our content calendar.
What do you dislike about the product?
An ideal future state would be a more infused relationship with the social media platforms, custom reporting functionality we self-created field and AI intelligence to provide insight
What problems is the product solving and how is that benefiting you?
Measure of marketing efforts to long term ROI goals
Great tools and analytics
What do you like best about the product?
I use Sprout Social for my Etsy store. It's a bit of a luxury, but I find that having easy analytics across my social media channels really helps.
What do you dislike about the product?
I wish that you'd include hashtag searches in the basic plan, and I also use linkin.bio, which you don't support. I use Later to schedule my image posts because of that.
What problems is the product solving and how is that benefiting you?
I've actually kept up with my social media feeds, even though I'm a one-(wo)man-band who also has a full-time job. There are so many features that I'd like to have the time to dig into.
Recommendations to others considering the product:
They have the best analytics for my store, and they keep adding new features. I also appreciate how quickly their customer service staff gets back to me.
Social Media Professional
What do you like best about the product?
scheduling was sprout is super easy and I appreciate all of the reporting options.
What do you dislike about the product?
I really dislike the fact that there’s no grid layout tool. This is a huge miss as Instagram needs to look good not only in individual posts but also as a grid!
What problems is the product solving and how is that benefiting you?
it’s really great to have one program that works well for so many different accounts that are owned by the same company.
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