Sprout Social
Sprout SocialExternal reviews
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Easy Per-Channel Post Customization
What do you like best about the product?
I like being able to customize my post per channel, individually.
What do you dislike about the product?
I've only been using it for a year or so and it took me a while to get used to it. I can't always change what I need to change and I have to start over. Also, if I select 'customize post per network' before I load all, add captions, etc. I have to do it for each network separately. I just have to remember to do all the things before I select customize. It's fine.
What problems is the product solving and how is that benefiting you?
I was new to managing our department social media so it took me a bit to learn how Sprout works and how to use it. I like that I can schedule for all three of our networks and jut have it post when its supposed to.
All-in-One Social Platform Coverage with Sprout
What do you like best about the product?
Sprout is one of the only ones on the market I've been able to find that incorporates ALL of the social platforms I need, including video/reels/stories.
What do you dislike about the product?
I don’t strongly dislike anything about Sprout. That said, the social listening can be a bit frustrating at times, and I’m not convinced enough time is spent on onboarding for customers who have it included in their plan.
What problems is the product solving and how is that benefiting you?
The biggest issue this solves for us is having all the platforms we need in one place. When we were researching options, some had everything except X/Twitter, while others had everything except Threads. Because we’re such a small team, having it all together saves us a lot of time.
User-Friendly Inbox and Reporting Backed by Extremely Helpful Support
What do you like best about the product?
I love the community management inbox and reporting features. It's very user-friendly and efficient.
The support team is extremely helpful, especially when I have questions about what data is available to me or how to customize my graphs. I think the pricing is on par with other software, but I do believe the ROI outweighs any cost.
The support team is extremely helpful, especially when I have questions about what data is available to me or how to customize my graphs. I think the pricing is on par with other software, but I do believe the ROI outweighs any cost.
What do you dislike about the product?
Sometimes I don't love the reporting customizations. There are times when Sprout has exactly what I need in a widget, but other times when I'm unable to have just organic data, which is top of mind for all my clients.
What problems is the product solving and how is that benefiting you?
Sprout lets my team respond to our community QUICKLY and without error. We can see all our messages in one place, which is amazing. I love the tagging feature, especially for campaigns and any future reporting needs. Overall, the efficiency of this platform helps my team work smarter and faster so we can get more done.
Scheduling Ahead Is a Huge Time-Saver for Our Content Calendar
What do you like best about the product?
The ability to schedule posts ahead is a huge timesaver and ensures we are proactive with our content calendar.
What do you dislike about the product?
Wish we could integrate our Monday.com board where our content plan lives.
What problems is the product solving and how is that benefiting you?
It helps us streamline approvals for over 15 social media accounts and make posting easier. It also gives us the link-in-bio capability to direct traffic to various websites. It is a huge timesaver!
Sprout Makes It Easy to Review and Respond to Agency Posts Fast
What do you like best about the product?
Social media is not my only priority and I have a very full plate. Sprout makes it easy to review the posts from my agency and respond back quickly.
What do you dislike about the product?
I don't have any issues with the platform. It suits my needs perfectly.
What problems is the product solving and how is that benefiting you?
I don't have to review posts through Slack or Email. It makes it easy to find the posts needing my attention.
Streamlined Social Management with Easy Setup
What do you like best about the product?
I like how Sprout Social primarily helps us consolidate all of our accounts into one place, making it really easy to get an overview where we can track all of our stats. It also allows us to schedule our posts to launch at the right time, which is a real time-saver and efficient service for keeping everything in one place. What I like most is how clean and easy it is to organize their Link in BioGrid. It puts all of our posts in one place and is super fun to look at. It's really helpful for our community as it provides a place to quickly see all of our recent posts and click through. I love the ability to quickly track the clicks when I look at the grid in the Sprout account. It was really easy to set up initially, and their team made it really easy by providing great training and tips for navigating Sprout.
What do you dislike about the product?
I do think that the menu options when you log in to Sprout Social can be a little bit overwhelming, especially if you're just getting used to the platform. It could be simplified a little bit.
What problems is the product solving and how is that benefiting you?
Sprout Social consolidates all our accounts, making it easy to track stats and schedule posts. It's a time-saving and efficient service.
Scheduling, Publishing, and Smart Inbox Are My Go-To Features
What do you like best about the product?
scheduling, publishing, and smart inbox are my go-to's!
What do you dislike about the product?
I’d like to add more users to my team, but the cost is too high.
What problems is the product solving and how is that benefiting you?
sprout social has really helped my team optimize our workflow
Efficient Social Media Management with Excellent Support
What do you like best about the product?
I think Sprout Social's interface is excellent and their customer service is always extremely helpful. I rarely find myself without some kind of support. Additionally, my experience with Sprout Social has been excellent overall. The setup was extremely easy and friction-free, not at all challenging.
What do you dislike about the product?
One of the things I found challenging was attempting to schedule Instagram posts, but it appears that Sprout Social has cleaned up that functionality. And so now it's a far more friction-free experience than has been the case in the past.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to schedule social posts and track engagement, allowing us to improve engagement with audiences proactively while reducing human error when completing posts in real time.
Effortless Social Media Management
What do you like best about the product?
I like the format of Sprout Social and how it makes everything easy. I also appreciate the tabs that let you change to different social medias effortlessly. The initial setup was perfect.
What do you dislike about the product?
I just feel the messages if they're close down to be taken off the wall.
What problems is the product solving and how is that benefiting you?
I use Sprout Social for answering messages and comments, and its format with tabs for different socials makes everything easy.
Strategy, Execution, and Reporting—All in One Place
What do you like best about the product?
What I like most is that it connects strategy + execution + reporting in one place—most tools only do one or two of those well.
What do you dislike about the product?
Sometimes connecting a new account to the platform can be difficult.
What problems is the product solving and how is that benefiting you?
Problem:
Messages, comments, and DMs are spread across multiple platforms. Teams end up constantly switching between apps, and things inevitably get missed, which leads to a worse customer experience.
Solution:
Sprout centralizes everything into a single inbox and dashboard, so you can manage all your platforms in one place.
Messages, comments, and DMs are spread across multiple platforms. Teams end up constantly switching between apps, and things inevitably get missed, which leads to a worse customer experience.
Solution:
Sprout centralizes everything into a single inbox and dashboard, so you can manage all your platforms in one place.
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