Sprout Social
Sprout SocialExternal reviews
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Intuitive Platform with Excellent Chat Support, but Onboarding Needs Improvement
What do you like best about the product?
The platform is really intuitive to use and the support staff that attend to the chat are very knowledgeable and easy to work with.
What do you dislike about the product?
When adding on Social listening it was hard to get support from the account team - the person we were assigned to on board us was not very good at onboarding us to the platform so it was very much a process of just learning to use the tool yourself and hoping for the best.
What problems is the product solving and how is that benefiting you?
Ease of reporting and pulling all the information into one centralized location.
Also assisting in the posting / planning of content.
Also assisting in the posting / planning of content.
Effortless Social Media Management in One Place
What do you like best about the product?
Navigating the dashboard is straightforward, making it convenient to manage all my social media accounts from a single location instead of having to open several different applications.
What do you dislike about the product?
Sometimes it can be difficult to see comments with multiple responses on one post.
What problems is the product solving and how is that benefiting you?
It is helping us interact with all customers which makes people feel seen and valued. It is also convenient for deleting inappropriate or negative messages from customers.
Multi-Channel Posting Saves Time and Increases Use of Social Media Channels
What do you like best about the product?
I like that you can post the same post on multiple channels at the same time without having to log into each one to do it.
What do you dislike about the product?
The one thing that really bothers me is doing a multi story post requires still prompting the post when the time comes and can't truly be pre-planned. I typically make different posts one minute apart so I don't have to worry about missing the push to post it.
What problems is the product solving and how is that benefiting you?
It is helping us promote our University program and connect with others in similar fields across the US and the world.
Effortless Content Scheduling Made Simple
What do you like best about the product?
After a little time, it's easy to navigate and schedule content out in advance
What do you dislike about the product?
Sometimes has bugs or doesn't work right for no apparent reason.
What problems is the product solving and how is that benefiting you?
Making it easier to schedule social content in advance across multiple platforms as well as track the analytics and performance of that content
Effortless Social Media Management with Sprout Social
What do you like best about the product?
I find Sprout Social extremely helpful for its ability to duplicate content sharing across Facebook, Instagram, and Twitter, etc which streamlines my social media management tasks. The platform's capability to schedule posts at the most optimal times maximizes traction and engagement using its robust analytics. I also appreciate the smart inbox feature, which allows me to organize messages by completion or date, enhancing my productivity and efficiency in managing interactions. The data and analytics Sprout Social offers, such as insights on post performance and tag performance, are valuable to my social strategy, providing me with critical information to optimize my content and campaigns.
What do you dislike about the product?
I find the Instagram and Facebook scheduler lacking because both platforms now allow sharing more than 10 images, but Sprout Social does not support this feature. Additionally, I would like the ability to add audio for Instagram content directly within Sprout Social. Furthermore, it's inconvenient that I cannot share Instagram and Facebook stories through Sprout Social directly, instead of using the mobile app publisher.
What problems is the product solving and how is that benefiting you?
I use Sprout Social for scheduling posts across multiple platforms, organizing social comments and DMs, and generating leads. It optimizes content scheduling for engagement and provides analytics on post and tag performance, enhancing my social media management efficiency. I also am able to delegate work and tag coworkers easily, and use the mobile publisher
Comprehensive Social Management Tool
What do you like best about the product?
The Smart Inbox consolidates all social media messages, comments, and reviews from multiple platforms into one centralized location, eliminating constant app-switching and ensuring no customer inquiry is missed. The robust analytics and customizable reporting provide deep insights into engagement, audience behavior, and competitor activity for data-driven decision-making. Also, it's super easy to integrate with internal data services.
What do you dislike about the product?
The pricing is prohibitively expensive—$249/month per seat with only 5 social profiles on the Standard plan, and premium features locked behind higher tiers.
What problems is the product solving and how is that benefiting you?
Sprout Social solves fragmented social media management by centralizing all messages, comments, and reviews from multiple platforms into one Smart Inbox, eliminating time-consuming app-switching and ensuring no customer inquiry is missed. It addresses team collaboration inefficiencies through task assignment, message tracking, and real-time activity updates, preventing duplicate responses and enabling smooth handoffs. The benefits include faster response times, more organized workflows, better team coordination, and the ability to make strategic decisions based on comprehensive data rather than guesswork.
Effortless Multi-Site Posting and Scheduling
What do you like best about the product?
Ease of Use, can provide content to mutiple sites at the same time and I can post multiple weeks at one time
What do you dislike about the product?
I have not encountered any issues using Sprout Social
What problems is the product solving and how is that benefiting you?
Helps my to manage my time in using social media
Effortless Scheduling and Posting Made Simple
What do you like best about the product?
Ease of use. Ability to schedule and select best times to post on social sites. Ability to get stats through the system.
What do you dislike about the product?
I don't know that I have any complaints or issues currently.
What problems is the product solving and how is that benefiting you?
Ability to schedule posts strategically when we have time rather than having to rely on making posts as things happen. We're able to hold for events/activities we know of, but don't have to be doing the posts in real time.
All-in-One Social Management, but Setup Can Be Overwhelming
What do you like best about the product?
I like that Sprout Social makes it easy to manage all my social accounts in one place. Scheduling posts, checking messages, and seeing how things are performing all feel simple and organized.
What do you dislike about the product?
It can be tricky to learn at the beginning, especially because some social platforms don’t work as seamlessly with it. After a bit of trial and error, it gets easier, but the setup can feel a bit overwhelming.
What problems is the product solving and how is that benefiting you?
Sprout Social helps me manage all our community interactions in one place. I can see and reply to messages and comments from different platforms without switching between apps.
Great Product, Affordable Core Membership, But Extra User Costs Add Up
What do you like best about the product?
Integration with social platforms is flawless, there are regular useful updates and their customer service is quick and responsive. Saves a lot of time for businesses with multiple social channels.
What do you dislike about the product?
The primary membership is very affordable, but it is expensive to add additional users which is a potential deal breaker for small businesses.
What problems is the product solving and how is that benefiting you?
This tool mainly helps me save time by allowing me to switch easily between different social media channels when creating content. Additionally, its dashboards for reporting are excellent and make tracking performance much simpler.
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