Sprout Social
Sprout SocialExternal reviews
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Essential for Managing Comments with Stellar Support
What do you like best about the product?
I like using Sprout Social to manage the comments for our marketing agency, especially with our large number of over 600 partners. It's really helpful in categorizing comments based on groupings and banning specific keywords. I find the ability to see trends and have canned responses very useful. Having AI writing assistance and the fact that customer support has been really great are definite pluses. The software is almost indispensable for us, with our comment specialist getting notifications on his mobile phone and answering comments quickly and efficiently. I appreciate that it's very user-friendly with a straightforward interface.
What do you dislike about the product?
Every once in a while, we will have a little glitches here and there. Most of the time, it is more on Meta than it is on Sprout Social. But because of that, sometimes it can impact how we do things on Sprout.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to manage comments for my marketing agency. It helps me categorize comments, ban specific keywords, and efficiently manage trends with AI assistance and canned responses. It also allows my comment specialist to get notifications on his phone and respond quickly.
Exceptional Customer Service You Can Count On
What do you like best about the product?
The customer service, ease of use, integrations
What do you dislike about the product?
Limitations on large scale operations, profile permission set vs groups
What problems is the product solving and how is that benefiting you?
Helps us publish/engage on our SM pages. Helps integrate with other platforms for better pharmacovigilance.
All Our Social Channels and Accounts in One Place
What do you like best about the product?
Having all of our different social channels and accounts in the one place
What do you dislike about the product?
I find the Facebook comment interface hard to navigate and sometimes it takes me a while to sort through all the messages and threads - this is easier on FB itself
What problems is the product solving and how is that benefiting you?
We use it most for social post scheduling and customer service - responding to messages
All My Social Channels and Data in One Place—Perfect for Managing 25 Brands
What do you like best about the product?
Sprout allows me to schedule and manage multiple channels and accounts at once. I manage 25 brands under my role. It is nice to see all my data in one place and be able to multi-task. I also enjoy the approval set up. I like being able to manage the flow as I oversee agency work as well.
What do you dislike about the product?
Sometimes the chat function does not showcase the content we are discussing. As I manage 25 brands, I need to see a reference of what I am reacting to. I have to exit out of the dashboard side pop-up and navigate to the approval page to find the comment. It would be nice to see a preview and not have to do this from my email notification link. I also have to get a code sent to my email every day when I log in. This can take up to 5 minutes sometimes and I likely move on because of the hassle onto other tasks. Then my email code has expired and I have to start over.
What problems is the product solving and how is that benefiting you?
Sprout solves putting all of my accounts in one place for me to manage and monitor. I only need to connect everything once. Then I can manage all of my brands and channels in one place. I can also create workflows, schedules, and approval processes.
Effortless Social Management with Powerful Analytics
What do you like best about the product?
I like the way analytics are presented as well as the ease of using approval workflows for multiple levels of approvals. It's much easier to add comments to posts or push them through without having to go back and forth. I also really enjoy the analytic capabilities and ability to switch between client profiles with ease within the platform. The social listening tool is great for picking up any social/news mentions and getting a full picture of stakeholder sentiment. The initial setup was very easy, which was a big plus for us.
What do you dislike about the product?
There can be glitches at times with video/photo, including occasional errors with CC. I think they could make their CC feature easier to use. It just doesn't seem as intuitive as it could be and sometimes displays in a strange way.
What problems is the product solving and how is that benefiting you?
Sprout Social helps with executive reporting, campaign reports, and provides a full picture of stakeholder sentiment through social listening. It simplifies multi-level approval workflows, reducing back and forth, and offers user-friendly analytics presentation.
Feature-Rich, Easy to Use, and Always Improving
What do you like best about the product?
Functionality, feature updates and ease of use.
What do you dislike about the product?
That Threads is not available in tag reporting.
What problems is the product solving and how is that benefiting you?
Managing all of our various social media accounts in one place and enabling simple, detailed reporting.
Effortless Social Media Management with Sprout Social
What do you like best about the product?
I love using Sprout Social for content scheduling and publishing because I can view the content calendar a month in advance, which gives me a good idea of how the grid will look. The easiness of scheduling across different platforms makes social media management straightforward. Community management is simpler and quicker, and it ensures that nothing gets missed when engaging with consumers. The initial setup was fairly easy, and I have no negative feedback so far, making my experience very positive.
What do you dislike about the product?
Having to log in every time
What problems is the product solving and how is that benefiting you?
Sprout Social simplifies community management, making it quicker and ensuring nothing is missed in consumer engagements. I love the content scheduling and publishing features. The content calendar view allows me to plan ahead across platforms easily.
Sprout Makes Scheduling Content in Advance Effortless
What do you like best about the product?
Once all channels are activated, Sprout is very easy to use for scheduling content in advance.
What do you dislike about the product?
There are a few platforms I naturally prefer to use and post on natively, like Instagram and TikTok.
What problems is the product solving and how is that benefiting you?
I love how easy it is to have all our social media analytics in one place. Its better than any other platform I've used.
Easy, Intuitive, and Reliable—Great for Team Collaboration and Agencies
What do you like best about the product?
Easy to use, intuitive interface, rarely ever glitches, great for team collaboration and multiple clients for agencies.
What do you dislike about the product?
Cost is very high, social listenign features are an additional cost. You can't do all posting from Sprout, such as LinkedIn carousel of pages.
What problems is the product solving and how is that benefiting you?
Efficiencies with schedulign and monitoring all in one place, the ability to work across a team and fill in for each other when someone is out, tracking who posted what.
Easy to Use All-in-One Tool with Great Analytics
What do you like best about the product?
Easy to use, with solid analytics, all in one tool.
What do you dislike about the product?
Needing 2 step verification is a time waste
What problems is the product solving and how is that benefiting you?
accurate analytics, scheduling, and insights
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