Sprout Social
Sprout SocialExternal reviews
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Sprout Social for Reputation Management
What do you like best about the product?
I love that Sprout Social offers a mobile app with push notifications. When there are only 1-2 staff members covering social media response, it is invaluable to work/life balance. I am able to respond to social questions on the go, wherever I may be without the need of a laptop!
What do you dislike about the product?
There is not much to dislike about the Sprout Social platform. When I had an Android phone typically the app would auto-disable my inbox messages but that does not seem to be a problem on my new iPhone 10.
What problems is the product solving and how is that benefiting you?
Sprout has helped us improve customer satisfaction and retention by being able to respond to customer's questions in real time. We are also able to free up time by scheduling our social media posts across multiple platforms in one easy to use tool.
Recommendations to others considering the product:
Sprout is a catch-all for Social Media customer service and reputation. There are different levels of service you can purchase to meet your company's needs.
Great reports and analytics
What do you like best about the product?
The ease of pulling reports and looking at analytics is incredible. It's very valuable when creating reports for management and gives more robust data than the native analytics on Facebook, Twitter, Instagram.
What do you dislike about the product?
Although useful, the scheduling options are probably the least useful, only because the service they provide can be provided by the native channels or comparable products for free.
What problems is the product solving and how is that benefiting you?
Looking at long-term data for analysis of activity, engagement and growth.
Recommendations to others considering the product:
They are very willing to work with non-profits and local companies.
Great tool
What do you like best about the product?
Our team loves the ability to keep everything centrally organized while being able to assign tasks for others to collaborate on. Our clients also like the simplicity of the reports and how clean they look.
What do you dislike about the product?
I wish the social monitoring and listening features were stronger.
What problems is the product solving and how is that benefiting you?
Organization; social media content planning and content sharing; reporting
Keeps everything in one place
What do you like best about the product?
Having insights into the entire social calendar, traceability of who posted what.
What do you dislike about the product?
Some challenges and limitations with the platform's workflow. However, they offer excellent support and are receptive to feedback.
What problems is the product solving and how is that benefiting you?
Collaborative social media management for our clients. Streamline toolsets and maintain better control over who does what.
Recommendations to others considering the product:
Take advantage of asking questions, watching webinars, getting certified.
Simple, Solid, Always Improving
What do you like best about the product?
The user interface is what drew me to Sprout Social, the analytics/reporting, and constant improvements are what keep me there.
What do you dislike about the product?
A little bit pricey compared to others, but not enough to drive me away.
What problems is the product solving and how is that benefiting you?
Social media scheduling, listening and reporting on a simple to understand and easy to look at dashboard.
Sprout Review — DONT
What do you like best about the product?
Umm the logo? Other than than..it’s hard to use. I guess I like the ability to have all of your socials on one feed—but that’s a give.
What do you dislike about the product?
Each tweet you have to individually tag and complete. You can’t do an “all tag”. There is so much clicking in sprout! It’s slow. It’s ALWAYS under maintenance. “does not compute” w its lil robot. You can barely tell if another user is reviewing the same tweet you are. No way to Filter out spambots either.
What problems is the product solving and how is that benefiting you?
Customer service and user issues along with creative content and marketing.
Recommendations to others considering the product:
Lol don’t.
Managing a social calendar in Sprout Social
What do you like best about the product?
I like that it allows you to schedule social posts in advance and tag posts to whatever campaign they belong to.
What do you dislike about the product?
I dislike that there is no metrics for posts that are tagged that other people send. I also wish there was a way that I didnt need to manually tag all the posts.
What problems is the product solving and how is that benefiting you?
We are using sprout social to promote our content. It helps me organize the different campaigns that are going on and allows me to schedule things ahead of time.
Outsource social media marketing performance analysis to Sprout Social
What do you like best about the product?
I love the PDF reports that I can download and send to individual clients! I send monthly reports for each social media channel an individual client is on, and it only takes a few minutes.
What do you dislike about the product?
Sprout Social algorithms seem to calculate data differently than that actual social media platforms so the numbers aren't apples to apples. I tested accuracy multiple times by comparing the same metric for the same time period and received different results. Also, sometimes variables such as engagement look WAY too high to be accurate and I haven't been able to pinpoint the reason.
What problems is the product solving and how is that benefiting you?
The PDF performance report by channel saves me a ton of time since I used to create them manually by downloading anyaltics data directly from Facebook, Twitter, etc. and then creating my own reports. My clients appreciate how quickly they receive the information, and the data informs social media strategy and content for the new month.
Recommendations to others considering the product:
If you're a small marketing agency who works with other small businesses, Sprout Social is a great tool for tracking and reporting on their social media performance. It's been about a year since I compared, but when I was researching social media management software, Sprout Social offered the best mix of features and affordability. Previously I looked at Hootsuite, Buffer, Social Report,, Socialbakers, and Agora Pulse.
Great platform to focus and boost posts
What do you like best about the product?
The use of call to actions in the content that engages user to respond to posts.
What do you dislike about the product?
Better targeting would make the product more useful to reaching audience
What problems is the product solving and how is that benefiting you?
Having new and fresh content that can be used across various facebook pages accross organization
I love using Sprout Social to manage my Client's social accounts
What do you like best about the product?
I love the analytics provided, the ease of scheduling, and being able to complete tasks.
What do you dislike about the product?
I dislike the new calendar layout to see published posts.
What problems is the product solving and how is that benefiting you?
I'm able to layout and schedule all of my content along with providing customer service to our audience
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