Sprout Social
Sprout SocialExternal reviews
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Social Sprout is a user friendly social analytics program that covers all the basics.
What do you like best about the product?
The cross-channel analytics (group report) make it fast and easy to get an overall picture of how my clients are doing across all their social platforms. I also like that I can customize the data range to see the different patterns of change over time.
What do you dislike about the product?
I have been a customer since 2010 or so and can't access or even try any of their newest features without losing the original monthly rate I locked in. I wish I could add individual features.
What problems is the product solving and how is that benefiting you?
I love being able to export fast reports for clients with my logo on them.
Recommendations to others considering the product:
Overall, it's a great, affordable service that covers all your basic stats from social networks and puts everything into easy to export PDF reports. The customer service is very responsive 90% of the time and does not respond at all or responds weeks later 10% of the time. It is generally very reliable and posts scheduled posts on time, although we've experienced about 5 incidents per year where posts just don't go out for some reason and customer service doesn't have any answers. We're able to manage a large number of profiles and we've never had any of the information get mixed up or posted to the wrong account.
Hands down best way to monitor and grow your social media!
What do you like best about the product?
I love the simplicity with which I can sort, scan, support my audiences with the click of a button or generation of a report... easy peasy, all so dreamy! But best of all, I love the 'messages' feed which amalgamates all my social channels into a singular feed which I can see everything as it comes in.
What do you dislike about the product?
So many great features which are fantastic! (However, I feel like learning to maximize all of them is challenging... too many to choose from! Is this a negative?)
What problems is the product solving and how is that benefiting you?
Main problems I've been able to solve is ensuring that no-one falls through the cracks. All engagements are monitored and replied/ear-marked for a reply... I'm a customer service machine thanks to Sprout social.
Recommendations to others considering the product:
Don't wait... try the free trial and be wowed! That's what I did and now have been a loyal customer for over 3 years... and I don't regret a single day!
Easy To Use And Explain
What do you like best about the product?
My favorite thing about Sprout Social is the overall ease of use. It's easy for my team and for my clients. I can explain all of the basic features and attributes quickly. Compared to other social media management tools, Sprout Social is by far the easiest to use.
What do you dislike about the product?
Sometimes it gets glitchy. I've had issues transferring my Sprout history to my client once they take it over. I think the process to get a client into Sprout is a bit cumbersome. Not the worst thing just needs some updating.
What problems is the product solving and how is that benefiting you?
Scheduling is super easy. Reporting is great. I love how it tells me the best time to post and I can edit photos based on platform while writing content.
Social Media Professional
What do you like best about the product?
scheduling was sprout is super easy and I appreciate all of the reporting options.
What do you dislike about the product?
I really dislike the fact that there’s no grid layout tool. This is a huge miss as Instagram needs to look good not only in individual posts but also as a grid!
What problems is the product solving and how is that benefiting you?
it’s really great to have one program that works well for so many different accounts that are owned by the same company.
Amazing!
What do you like best about the product?
I love the different things that Sprout offers. My biggest thing I enjoy best is Reporting! To see such in-depth reporting in one spot is amazing.
What do you dislike about the product?
So far my biggest annoyance is gifs not being allowed through Facebook, which I know is a Facebook issue. The other thing I would love to see is Reddit ads.
What problems is the product solving and how is that benefiting you?
Sprout has been great for reporting and building what we are seeing.
Recommendations to others considering the product:
Its one of the best softwares to use for Social Media management. With some of the best Customer Service.
Great for managing social channels
What do you like best about the product?
Love the great user experience for our customers and admins. Very easy to add new accounts and users.
What do you dislike about the product?
The reporting features aren’t as detailed as what you can get in-platform.
What problems is the product solving and how is that benefiting you?
Managing social profiles for our clients and getting content approved easily. The workflows make this process a lot easier!
Sprout Social has turned our social media around
What do you like best about the product?
I like that everything we need falls into one dashboard. I can upload to a media library, schedule across all our platforms, track analytics, create bots, listen to conversations and much more. Something else we use is the ability to target organic audiences on Facebook and LinkedIn as well as boosting posts through Facebook. Sprout has changed how ENA conducts social media for the better.
What do you dislike about the product?
I dislike how you navigate around the Listening tab. It's a little confusing when trying to filter through words and switching back and forth between messages, analytics, etc.
What problems is the product solving and how is that benefiting you?
One of the problems we've solved is a lack of engagement. Because Sprout suggests the best time to post each day, we know when our followers are most active on each of our profiles so we know when to post to get the most impressions, reach and engagement.
Recommendations to others considering the product:
Be sure you work with a Sprout Social representative to ensure you know how to use every tool at your disposal. We're still learning a lot as we go and work with Sprout Social to ensure we're using the entire dashboard to the best of our abilities. Our social media has made significant progress that wouldn't be possible without their help.
Time is Money, But Sprout Social Helps You Save Both
What do you like best about the product?
We use Sprout Social as an agency exclusively for its auto scheduling ability and content calendar for our clients. It allows us to sit down, come up with a plan and automate tasks as much as we can. Additionally, we use the auto reports section to send weekly reports to our clients that are auto generated so we save time, and in the long turn, money!
What do you dislike about the product?
I wish Sprout Social allowed us to turn off all marketing promotion email to our customers. Soliciting them should be something we can "turn off". Additionally, I wish there was more flexibility with the package options for Agencies. One additional problem is that the notifications don't always work properly in the app, so we have to rely on being logged into desktop during normal business hours for notifications.
What problems is the product solving and how is that benefiting you?
Automation
Recommendations to others considering the product:
The Agency account is completely worth it if your looking to get the best bang for your buck. You can still charge clients for access by building it into their package or charging them separately. It helps keep all your clients in one spot without needing multiple logins!
Awesome social engagement software
What do you like best about the product?
Sprout is a fraction of the price of Sprinklr, but proves more powerful in many ways generating social analytics for our executives effectively and quickly while allowing the care team to provide near-time responses to our customers.
What do you dislike about the product?
One, long stream of DMs and Comments with no real way to categorize them or segment them into columns or assign a Sentiment, Case number or Customer number
What problems is the product solving and how is that benefiting you?
We are on boarding with Sprinklr currently, because there was no way to categorize or assign our inbound volume. We love Sprout, though.
Recommendations to others considering the product:
Flag, categorize and assign inbound volume to other users in the environment. That’s it!
Excellent Tool for tracking Instagram metrics!
What do you like best about the product?
I like the easy to access data analytics and the ability to pull Instagram story metrics in bulk over time
What do you dislike about the product?
Custom report PDF export cannot be customized further. We have had some discrepancy issues, but mainly due to the API access. Borders added to images means we must customize with the tool to ensure proper formatting when scheduled.
What problems is the product solving and how is that benefiting you?
Quicker monthly reporting and the ability to dig into data by post
Recommendations to others considering the product:
If you need more than dashboard metrics, Sprout is great partner
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