Sprout Social
Sprout SocialExternal reviews
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Analytics to Make My Dreams Come True
What do you like best about the product?
The most helpful is the easy to read analytics that can help show my KPI's to my team.
What do you dislike about the product?
I wish there was more comparing to various months, similar to Google Analytics. I wish there was better tracking of hashtags too.
What problems is the product solving and how is that benefiting you?
I am seeing which days were big content days which is helping us analyze what seasons are the biggest in the Park that year. The benefits we have seen are how we are doing compared to other Parks, we love that feature. I just wish the hashtag monitoring was easier and more efficient.
Recommendations to others considering the product:
The best analytics and measuring tool out there for social media. Make sure you have about three months on Instagram to start monitoring as it starts when you start Sprout Social.
Streamlined Social Monitoring
What do you like best about the product?
The Smart Inbox in Sprout is my favorite feature. It allows us to see what's happening on all of our platforms at once and is so convenient to react and reply to customer messages.Love that Sprout is constantly improving and expanding it's offerings - like Google My Business reviews!
What do you dislike about the product?
My biggest complaint is that not all Facebook ads pull through to Sprout (specifically dynamic ads). This means that I still need to check the Facebook platform to make sure things aren't falling through the cracks.
What problems is the product solving and how is that benefiting you?
Sprout has saved me lots of time because I can primarily use it to respond to all comments and questions. Additionally, I love the scheduling features - it streamlines the content planning and scheduling process!
Recommendations to others considering the product:
I have used a few different social media management platforms and none of them compare to Sprout! The usability and functionality are unmatched and worth every penny!
Great social media platform for any digital marketing agency
What do you like best about the product?
The scheduling tool is obviously what first attracted me to Sprout. It saves our Social Media team a lot of time and is a great place for them to collaborate on content. Their reporting feature is robust and allows us to review periodically and provide insights on what's working and what's not to our clients. The smart inbox helps our engagement/CSR team. What I am most impressed about is the fact Sprout continues to evolve and update with new tools.
What do you dislike about the product?
The user limit. With a growing agency, it is very hard to forecast how many people will need access. Additionally, that number can greatly fluctuate. Would recommend going back to the previous model.
What problems is the product solving and how is that benefiting you?
Overall organization, scheduling, reporting, monitoring.
Recommendations to others considering the product:
Do your research and take some time planning out the next year or two to make sure the package you purchase will fit your organization's needs.
Necessary tool for busy marketing professionals
What do you like best about the product?
As a small team, Sprout Social is absolutely necessary in helping keep us organized and on track to reach our digital media goals. The scheduling feature is by far the best and allows you to track everything with no limits when it comes to reporting.
What do you dislike about the product?
I wish the Instagram feature allowed for multiple photos posts. I also wish the reporting "compare" feature allowed you to compare to the previous year or a select time frame compared to just the previous amount of time. For example, comparing July of this year to July of last year instead of just July to the month prior.
What problems is the product solving and how is that benefiting you?
Time management, organization, reporting, success metrics and engagement monitoring
Recommendations to others considering the product:
Sprout Social has helped ease the stress that comes with managing day-to-day social media as well as long term strategy. It has helped my team become more efficient as well as provided insight on areas to improve on!
Sprout is great for monitoring social channels
What do you like best about the product?
Provides a concise single-location for keeping tabs on your social channels
What do you dislike about the product?
Pricing and cost to add additional monitoring for multiple social accounts.
Complete reporting costs additional above standard plane (should all be included).
Complete reporting costs additional above standard plane (should all be included).
What problems is the product solving and how is that benefiting you?
Easy tracking of social channels
Recommendations to others considering the product:
Needs Pinterest
Outstanding customer service!
What do you like best about the product?
Being able to always reach out to our rep with any questions or concerns and knowing we'll speak to someone. The new features that are being rolled out throughout the year ensure we're able to provide the best service to our customers and stand behind the results.
What do you dislike about the product?
I dislike, especially with LinkedIn, the profiles constantly disconnecting themselves. As an agency, we don't always have the passwords on file and going to the customer often causes a lot of unnecessary back and forth.
What problems is the product solving and how is that benefiting you?
For many of our clients being able to provide hard results through the reporting and being able to create strategies based off those results shows are worth.
Best social media management tool
What do you like best about the product?
I like the reporting that Sprout offers, the ability to schedule all posts, the suggested time for posting, and the ability to create chatbots!
What do you dislike about the product?
I wish Instagram carousels could post automatically but other than that, love Sprout!
What problems is the product solving and how is that benefiting you?
Makes managing multiple accounts so much easier because I have everything in one spot!
Easy Interface
What do you like best about the product?
I can schedule social media for every account in one place.
What do you dislike about the product?
Sometimes there's a bug where I can't reschedule tweets. I have to restart my computer to get it to work.
What problems is the product solving and how is that benefiting you?
Problems: buggy interface
Benefits: everything in once place, convenient to use, calendar format helps me see how all our posts are spread out.
Benefits: everything in once place, convenient to use, calendar format helps me see how all our posts are spread out.
Recommendations to others considering the product:
Make sure to include hashtags you'd like to follow in your messages.
Consolidated social media management is game-changing!
What do you like best about the product?
The optimal send times is the most helpful part of Sprout. Being able to see top posts and analytics is very helpful and it allows us to tweak our strategy accordingly.
What do you dislike about the product?
After using Sprout for about 8 months here are some recommendations that could optimize user experience:
1. Default optimal send time when scheduling a post. If multiple channels are selected (using same image) automatically select the optimal send time for each platform. I have to take a lot of extra steps to schedule each individual post and select send time.
2. Break down audience to show personal and business accounts. For example, we use Twitter for B2B and our data says that most of our audience is male when in fact most of the pages we follow are organizations and its likely they just selected a gender when creating their account.
3. There's a glitch when posts are moved or scheduled, you always have to refresh the page for it to show up on the publishing calendar view.
1. Default optimal send time when scheduling a post. If multiple channels are selected (using same image) automatically select the optimal send time for each platform. I have to take a lot of extra steps to schedule each individual post and select send time.
2. Break down audience to show personal and business accounts. For example, we use Twitter for B2B and our data says that most of our audience is male when in fact most of the pages we follow are organizations and its likely they just selected a gender when creating their account.
3. There's a glitch when posts are moved or scheduled, you always have to refresh the page for it to show up on the publishing calendar view.
What problems is the product solving and how is that benefiting you?
Social media consolidation ability to break down data for platforms. After using Sprout, I'm not sure how there was any other way to manage social media.
Recommendations to others considering the product:
If you're new to social media management tools, Sprout Social is the total package. I look forward to continuing to work with this company because they improve features as social media changes and provide credible resources for social trends and tips.
Perfect social platform for small businesses
What do you like best about the product?
Sprout Social is an easy platform to use and understand. Whether you have experience with social platforms or you are brand new to it, they make it super simple. I also love that they continually upgrade and develop new features to make your work easier. If a social network adds new functionality, they are figuring out how to implement it ASAP.
What do you dislike about the product?
I wish there was more integration with influencers/listening tools on Instagram. However, this seems to be the wish across every platform out there.
I do wish there were ways to repost directly from a social platform or to save content to repost. It still takes me a while to find content to post
I do wish there were ways to repost directly from a social platform or to save content to repost. It still takes me a while to find content to post
What problems is the product solving and how is that benefiting you?
We are a small business that took our social media management in house. I was looking for a tool that would bring together all the direct messages, scheduling, monitoring, and reporting into one centralized location.
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