Sprout Social
Sprout SocialExternal reviews
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Effortless UX and Streamlined Usage
What do you like best about the product?
Easy to use UX, straight to the point usage, easy to integrate with our 3-4 social profiles. A must for day to day use in keeping up with what conversations are happening about us and around us.
What do you dislike about the product?
- API limitations in unviewable content such as tagged stories and posts
- API limitations in being unable to dm a profile 7 days after last message
- API limitations in being unable to dm a profile 7 days after last message
What problems is the product solving and how is that benefiting you?
Our frequency in keeping in touch with loyal customers and new potential buyers via Sprout has expanded and deepened our reach and relationships
Comprehensive Features and Unmatched Analytics
What do you like best about the product?
I appreciate the wide range of features that Sprout Social provides, as well as the option to add more platforms before scheduling posts. The analytics offered by Sprout are more detailed than any others I have encountered.
What do you dislike about the product?
I would like to see more bundling options available when it comes to adding various build outs in Sprout Social.
What problems is the product solving and how is that benefiting you?
Sprout Social simplifies the process of managing several accounts and platforms by bringing them together in a single location. Tagging content before scheduling is straightforward, and the platform offers our team comprehensive analytics that we can share with upper management.
Effortless Social Scheduling and Reporting Across Channels
What do you like best about the product?
East of Use/Frequency of Use: Sprout Social makes it easy for me to schedule social media posts for publication on multiple social channels that I use on a daily basis for work, but primarily Facebook and Instagram. Number of Features: I also use Sprout Social to track social performance and download reports that I share with colleagues on a monthly basis. I regularly use Profile Performance Reports and Post Performance Reports. Customer Support: I have contacted Customer Support at Sprout Social and found the people I have worked with very helpful and willing to solve my issues.
What do you dislike about the product?
I have not found it easy to schedule posts on LinkedIn using Sprout Social. Not even sure if this is possible. I might suggest adding a short tutorial to walk someone like me through that process.
What problems is the product solving and how is that benefiting you?
I work at a non-profit (the National Safety Council) and I am involved in several grants projects. Reporting results is key to the success in capturing social match funds from one of our grant providers. From the beginning, Sprout Social has made the task of reporting on social media channels easy. The reports on very detailed, too. I am able to download everything and share with team members as well as grant funders.
Empowers Social Media Management with Deep Analytics
What do you like best about the product?
I love Sprout Social's ability to provide detailed analytics on my LinkedIn performance. The feature that allows me to tag posts and analyze how they perform not just by date or time but also by the tags I include, such as subject matter or media type like video or still image, is incredibly useful. This ability to report on the performance of specific tags is a really helpful feature. I also appreciate and enjoy that Sprout Social offers more extensive historical analytics and reporting than what is available natively in LinkedIn. Where LinkedIn restricts access to analytics for up to twelve months, Sprout Social allows me to go back as far as my profile has existed, which is extremely beneficial.
What do you dislike about the product?
I am frustrated by Sprout Social's inability to tag people and businesses on LinkedIn due to LinkedIn's privacy settings. This limitation means I can't tag certain users unless they have followed our page or set specific privacy settings, forcing me to sometimes schedule posts directly from LinkedIn instead. This creates a double workflow that is not ideal, as I then have to use Sprout Social to perform analytics and manage the employee advocacy aspect separately.
What problems is the product solving and how is that benefiting you?
I use Sprout Social for unified social media management, offering a calendar view for posts, easy pre-scheduling, and seamless employee advocacy integration, amplifying our LinkedIn reach while providing profound analytics extending beyond LinkedIn's limitations.
Excellent Social Media Management with Powerful Scheduling and Listening Tools
What do you like best about the product?
The platform offers an excellent overview of your social media schedule, making it easy to keep track of your posts. The messaging filter simplifies the process of monitoring your audience, allowing you to stay engaged with their feedback. Additionally, the listening feature is quite effective for conducting in-depth reviews of specific topics.
What do you dislike about the product?
I notice that the website sometimes lags, though this could be due to a slow Wi-Fi connection or my computer not being the best.I find it also can be a bit un-intuitive as there are a lot of buttons and its somewhat unclear/hard to learn for first time.
What problems is the product solving and how is that benefiting you?
The scheduling feature is straightforward and easy to use. It helps me organize my tasks efficiently and ensures that I stay on track with my commitments.
Intuitive Platform with Powerful Analytics and Unified Social Management
What do you like best about the product?
Ability to see and reply to comments across four social channels in one place, and really useful analytics tools. It's very intuitive to use. Customer support has generally been good when I['ve used it.
What do you dislike about the product?
There is an issue where AI puts some of our subtitles in Welsh, even if the audio is in English. There is nothing support can do about this. I would also like to be able to bulk delete comments and more functionality on the app.
What problems is the product solving and how is that benefiting you?
It's helping us be a first point of contact for patients at to share usfeul info and stories with our patients.
Sprout Social offers many features that are easy to use.
What do you like best about the product?
The optimal times feature and the feasibility to schedule posts.
What do you dislike about the product?
The limitation on scheduling stories for both Instagram and Facebook.
What problems is the product solving and how is that benefiting you?
Sprout is able to solve the problem of manually scheduling posts and forgetting to post them. It makes it easier to keep posting consistent.
Efficient Social Media Automation with Great Features
What do you like best about the product?
I find the Smart Inbox feature in Sprout Social incredibly valuable. It's not just a typical inbox for viewing comments, but a collaborative workspace that allows my team to communicate effectively and manage customer interactions seamlessly. We can delegate messages to specific team members, ensuring there's clarity on who is handling what, which helps in maintaining a quick customer service response time. It’s crucial for keeping a continuous check on customer interactions, even across multiple platforms, without missing a beat. Additionally, Sprout Social's automation capabilities in content scheduling are fantastic, reliably executing tasks without the need for constant manual checks. The platform merges scheduling, listening, and reporting in one place, saving us significant time by reducing the need to switch between different tools. This consolidation has greatly improved our team's workflow efficiency. The platform's maturity is evident in the ease of initial setup, which was minimal, reinforcing its robustness and user-friendliness.
What do you dislike about the product?
The two main areas that could be improved in Sprout Social are its cost and the ability to desgin inside the platform.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to automate content scheduling and integrate our tools, solving issues with disconnected services. It's a reliable solution for managing social media tasks in one place, increasing efficiency by minimizing manual oversight and ensuring precise scheduling.
Outstanding Reporting Capabilities
What do you like best about the product?
The reporting capabilities are amazing. We are able to offer precise analytics to our partners.
What do you dislike about the product?
The way profiles continuously get disconnected and how it is hard to get help when running into an issue
What problems is the product solving and how is that benefiting you?
We needed a tool that could provide social media reporting across all of our platforms.
Effortless Multi-Platform Scheduling with Customization
What do you like best about the product?
The ease of scheduling multiple posts at once on different platforms and customizing each one per platform
What do you dislike about the product?
Currently unable to post stories to Facebook, only Instagram. Also, the need for a mobile publisher to post a story to Instagram.
What problems is the product solving and how is that benefiting you?
Saving time with the ease of scheduling multiple posts ahead of time
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