Sprout Social
Sprout SocialExternal reviews
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Great options but could be more user friendly
What do you like best about the product?
I like the post smart timing options, I like the ability to copy and recreate the post on another feed or day, and the ability to edit the photo in the program bc sometimes sizing needs to change. Creating one post and relaying it on different feeds is great and helpful. I love the area for notes in the sections so I can remember to go back and add things or a topic I need there.
What do you dislike about the product?
Smart post timing options are almost always the same time each day, and when posts are combined I wish we could have the IG, facebook, twitter go out at different times in the same post instead of have to duplicate and post 3 times to get separate times to send out. Sometimes I create a post on the app and when I go to the desktop it tells me sizing is not working...perhaps a glitch? I hate the layout of the week few, it sucks to scroll to see all 24 hours I wish it could be pulled back where you can see the day or week on the full screen laid out.
What problems is the product solving and how is that benefiting you?
Helps organize content and social concepts more easily and plan ahead with all the other tasks at hand. Benefits are organized time and ideas without rushing. More steady and stable content creation.
Sprout Loyal
What do you like best about the product?
Aside from the overall ease of page management, I absolutely LOVE the Sprout Blog! Sprout makes it fun & easy to keep up with industry trends. I'm also absolutely obsessed with the analytics side of things! As a social media manager, it's not always easy to get people to understand the importance of what we do on a daily basis. Having a clean and concise, yet informative report to show REALLY helps the education process!
What do you dislike about the product?
I'd love to see a Facebook or Instagram keyword management option in the near future. Currently, there is only keyword monitoring for Twitter.
What problems is the product solving and how is that benefiting you?
Message tagging is a HUGE help to pinpoint areas of excellence and areas that could use improvement within my organization.
Recommendations to others considering the product:
You simply can't go wrong with this platform.
Excellent Tool To Scale Your Social
What do you like best about the product?
We were able to effectively scale our social media efforts all while controlling our brand and message.
What do you dislike about the product?
Minimal service issues from time to time.
What problems is the product solving and how is that benefiting you?
We are able to monitor and report on a large amount of social accounts and profiles.
Recommendations to others considering the product:
Sprout is a powerful enterprise-level social management platform providing the ability to manage a large number of accounts and profiles, approval workflows, and the ability to report on all aggregate activity.
Sprout Helps Agency Efficiency
What do you like best about the product?
Sprout Social is intuitive to use and easy to navigate, allowing my agency to collaborate quickly and in real time, which helps us resource plan with accuracy while navigating social needs from multiple clients simultaneously. The approval workflows are also incredibly helpful, and allows us customize the approval process for each client's preferences.Sprout customer service has also been absolutely fantastic - the chat function is efficient and assistance from customer support is always quick and helpful.
What do you dislike about the product?
As an agency, the ability to share a detailed and dynamically-updated calendar of posts with our clients that does not have editing or scheduling permissions would be incredibly helpful. It would also be fantastic to have our clients see only completed posts that are ready for their review, while being able to hide posts that are still in progress or awaiting our internal approval. I would also love to see analytics about when my social audiences are active and engaged on various platforms without having to activate ViralPost and use the queue.
What problems is the product solving and how is that benefiting you?
Sprout Social is a fantastic time saver that has significantly decreased the editing and turnaround time for my agency and our clients by eliminating version control problems and the need to build complex spreadsheets or PDF approval documents for client review.
Recommendations to others considering the product:
One of the few social management platforms that can isolate clients well for use in an agency setting without a custom enterprise agreement.
Excellent, all-in-one, social media management software!
What do you like best about the product?
As someone who manages multiple channels across multiple different platforms, I especially appreciate the messages inbox. It's very easy to scroll through incoming messages and assign them to different team members in chronological order.
What do you dislike about the product?
It would be great if the listening tool included more sources from across the web including blogs, reddit, etc.
What problems is the product solving and how is that benefiting you?
We have a team of approximately 10 people all working together on social media, so it would be chaos without Sprout.
Long time user. First time survey answerer
What do you like best about the product?
I like being able to manage multiple Twitter accounts with images. I love the feedback we get and it helps with deciding when I should post. It's very intuitive and easy to manage. I also really like the new feature where you can see how the Tweet will look on the right side of the screen.
What do you dislike about the product?
No spell check and no ability to post on Instagram. I wish I could add more accounts and there was more help with experts on social meeting posting. But mostly I would love spell check because I those mistakes the most often when posting.
What problems is the product solving and how is that benefiting you?
I am finding more followers and listeners to my shows. I am also learning when to best post on Twitter which is super helpful. I only use it for Twitter right now so I cannot speak to other social media platforms.
Easy to use, great posting platform
What do you like best about the product?
To have all of your social media accounts into one place to post and schedule post is convenient. The analytics offer a deeper dive than other platforms as well.
What do you dislike about the product?
Nothing now that Instagram posting was added. Does everything I'm looking for in a posting and social media monitoring platform.
What problems is the product solving and how is that benefiting you?
We're seeing more connected traffic and engagement thanks to Sprout Social. That allows us to pinpoint what our audience is focusing on and deliver them with more relevant content.
Social Media Manager Using Sprout Social
What do you like best about the product?
Sprout Social is a great tool for scheduling content, community management, social media reporting, and more.
What do you dislike about the product?
I dislike not being able to post content directly from Sprout Social onto Youtube and having Youtube analytics.
What problems is the product solving and how is that benefiting you?
Sprout Social meets all my needs as a social media manager. The benefits of being able to share monthly reports with my team and have a calendar view of everything that's in the pipeline helps me stay organized and on track.
I'm a fan of Sprout with very few reservations.
What do you like best about the product?
I like Sprout. It is one of the best tools I've used in the almost 8 years I've been managing social media marketing for different clients, agencies, and organizations. Using it is straightforward and has most of the functionality.
What do you dislike about the product?
My biggest complaint is that I am unable to do analytics for year over year reviews. The limited time going back is frustrating.
What problems is the product solving and how is that benefiting you?
Our workflows for approvals save my rear constantly. We are able to seamlessly edit and get approved from multiple people in different areas without much trouble.
Recommendations to others considering the product:
If you're looking for a tool that can help you complete almost all of your social media management tasks in one place Sprout is the right place for you.
great for reporting and future posts
What do you like best about the product?
Facebook reports are great and we have really enjoyed the ability to future post.
What do you dislike about the product?
Has a lot of features we pay for that we do not use.
What problems is the product solving and how is that benefiting you?
Tracking of competitors and keywords.
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