Sprout Social
Sprout SocialExternal reviews
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Efficient Multi-Channel Management with Room for Improvement
What do you like best about the product?
I like the platform and how easy it is to use. It's straightforward to post across multiple social media channels and then customize for each one if needed. This really saves me time and helps me manage 6 channels. I also appreciate being able to focus more on content creation rather than worrying about scheduling and posting.
What do you dislike about the product?
The insights aren't very detailed. I sometimes get emails about channels being disconnected from my account that need reconnecting, but when I click into the platform nothing is awry.
What problems is the product solving and how is that benefiting you?
Sprout Social helps me schedule posts ahead of time, easily manage what's set to post each week, and maintain posting across 6 channels efficiently, freeing up time for content creation.
Streamlines Social Media Management with Ease
What do you like best about the product?
I use Sprout Social to manage my brand's social media accounts. Because of Sprout, I don't have to manually schedule content in each platform. I love having a place where all of our community management lives with the smart inbox so that I can easily do all our community management in one place, not having to go from platform to platform. I love having everything in one place, and the reps are also super helpful. The reporting is something I use very often, and I think it works really well for my needs. Being able to build out customized reports is fantastic. The initial setup was super easy.
What do you dislike about the product?
The listening tool is something I really don't understand and don't think does a great job of pulling what I need. It doesn't seem accurate for tracking hashtag campaigns in the past, so we have stopped doing those altogether because of it. On my Sprout app on my phone, I can see things that are trending on social under the publishing tab, and I can't find that in the desktop version and I wish it was there because it's super helpful. Right now, we're doing a campaign where we're trying to go in and find stories across our platforms from the years and I want to be able to filter our smart inbox by messages that contain images, but that's something I'm not able to do that would make my life 1000000x easier.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to manage my brand's social media, eliminating the need to manually schedule content on each platform. The smart inbox centralizes community management, and I love the efficiency of having everything in one place. Customized reporting is also a fantastic feature for me.
Easy Publishing & Spot-On Listening with Smart Spam Filtering
What do you like best about the product?
I love the publishing and listening features. For Publishing, I really enjoy the entire set up, calendar view, ease of use and capabilities (preview, tagging, ect.). For Listening, it is spot-on. I love how the program differentiates spam versus true content.
What do you dislike about the product?
I wish there were more capabilities for LinkedIn analytics (competitor insights, listening tools, ect).
What problems is the product solving and how is that benefiting you?
I'm run out social media program and this is making my life 10x easier. To be able to schedule and time out for each separate platform with a reliable program saves me so much time.
Effortless Social Media Management
What do you like best about the product?
I use Sprout Social for managing social media accounts of five different companies, and I really like the easy posting abilities it offers. It's great to manage multiple accounts in one easy place. The initial setup was very easy, and everything works great with Sprout Social.
What do you dislike about the product?
The constant emails
What problems is the product solving and how is that benefiting you?
I use Sprout Social to manage multiple accounts in one easy place, and I really like the easy posting abilities.
Unified Smart Inbox Makes Multi-Network Messaging Effortless
What do you like best about the product?
The unified Smart Inbox makes tracking mentions and responding to messages across multiple networks incredibly efficient.
What do you dislike about the product?
The pricing is a significant factor. We considered social listening tools, but the cost was prohibitive at this time.
What problems is the product solving and how is that benefiting you?
Streamline social customer service; consolidating everything into one view improved response times, allowing for a more cohesive and professional support experience.
Easy to Use, Seamless Social Profile Integration in One Place
What do you like best about the product?
Ease of use and integration of all my social profiles in one place.
What do you dislike about the product?
The app is clunky and difficult to use for things such as duplicating a post for a different platform.
What problems is the product solving and how is that benefiting you?
Managing analytics and creating internal campaigns and tags in order to simplify analytics for very specific campaigns and data.
Easy to Use, Straightforward Platform with Helpful Customer Service
What do you like best about the product?
I love how easy the platform is to use. Everything is straightforward, and it’s simple to reach out to customer service whenever I need extra help or a clearer explanation.
What do you dislike about the product?
It would be great if the interface got an update at some point. I feel like the reporting areas could provide a little bit more info too and it would be great to be able to fully filter out paid influence from posts.
What problems is the product solving and how is that benefiting you?
It's easy to have everything in one spot and I love being able to differentiate captions per network.
Sprout Social Makes it easy!
What do you like best about the product?
I really like that everything I need to manage—reviews, comments, and so on—is all in one place. I don’t have to bounce between Facebook, then Instagram, then Google reviews every day. Instead, I can just go to one spot and take care of it all.
What do you dislike about the product?
My biggest issue is that some sites continuously get disconnected and I have to reconnect them.
What problems is the product solving and how is that benefiting you?
Since we mainly use it for reviews, messaging, and commenting, it’s been the most helpful tool for streamlining that process and keeping everything moving smoothly.
Easy Scheduling
What do you like best about the product?
I like that I can have all posts planned for the month without having to manually post each day. I also like that I can duplicate posts for different social platforms. It's easy to use and I can easily share PDFs of the calendars. The initial setup was easy too.
What do you dislike about the product?
Sometimes profiles get disconnected randomly. I'm hoping for improvements to keep profiles connected to Sprout Social or clearer instructions on how to prevent disconnections.
What problems is the product solving and how is that benefiting you?
Sprout Social lets me plan all my posts for the month without manual posting, duplicate posts across platforms, and share PDFs of calendars easily.
Practical Reports and Flexible Inbox Options, Great tool for multiple countries
What do you like best about the product?
The practicity of all the reports, the inbox options to answer, and the opportunity of having everything of digital mkt on one platform. Is really intuitive the way that you can know how to operate each module.
What do you dislike about the product?
A bit expensive if I want to connect more platforms, some management of the library (the saved texts for answers)
What problems is the product solving and how is that benefiting you?
We work for the same retailer in different countries, Sprout allows to manage the posts, communications and give follow up to each country
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