Sprout Social
Sprout SocialExternal reviews
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Digital Planner
What do you like best about the product?
Messaging inbox provides easy way torespond to all commucation from followers across scoial platforms easily schedules future posts.
What do you dislike about the product?
report dashboard is not nimble or customizeable. Dashboard modules cannot be edited or dug into to view deeper insights. Mobile app is finickey and freezes up often when publishing to Instagram.
What problems is the product solving and how is that benefiting you?
Able to manage multiple social accounts/customers. Saves time.
Recommendations to others considering the product:
Make sure you are accessing all the features you would want for the prices. There are several other platforms that provide as good, if not better, publishing and reporting capabilities at a fraction of the cost per seat.
Sprout Social Does the Job Ok
What do you like best about the product?
Scheduling out content and the reporting
What do you dislike about the product?
The lack of Instagram story features - we still post directly in platform.
What problems is the product solving and how is that benefiting you?
Scheduling content is a real time-saver.
Essential to our nonprofit
What do you like best about the product?
The recent addition of customer reviews, including TripAdvisor, and the ability to add Notes to our Publishing Calendar have been so beneficial to us. We have a very small staff and this saves us a lot of time (and time is money!).
What do you dislike about the product?
The per user pricing model is annoying. We have one Sprout user account and a shared login for our Marketing department. We're a nonprofit and can't afford to pay for additional users, though we would like to have two employees set up in Sprout.
What problems is the product solving and how is that benefiting you?
Sprout's tag feature has helped us train a new employee, and explain to the rest of our museum staff, what works and what doesn't on our social media platforms. By using tags, we can demonstrate which content is successful and which content tanks.
Good experience
What do you like best about the product?
I like the ability to schedule posts, and I like the data I can receive.
What do you dislike about the product?
I have no complaints regarding Sprout Social.
What problems is the product solving and how is that benefiting you?
It makes a huge difference to be able to schedule posts in advance. In addition, I find it very helpful to be able to pull data about our posts and followers.
Recommendations to others considering the product:
Take advantage of the free trial to play around with Sprout and see how it works!
A powerhouse, but could use a less extensive package for smaller organizations
What do you like best about the product?
We heavily utilize Sprout for scheduling and reporting. Easy user interface and digestible metric charts are great.
What do you dislike about the product?
As a small team (Im the social media manager with no social team), a lot of the features we pay for go unsused. It would be ideal to have a more affordable package in between the tiers for teams like mine. Also, I stopped trying to schedule posts on Instagram because of how cumbersome it is to set up.
What problems is the product solving and how is that benefiting you?
We like the reporting quite a bit. It makes metrics easy to show executives, and features like most engaged hashtags are useful.
Spout Social is great for analyzing our impact in Social Media.
What do you like best about the product?
The reports are useful to measure our growth. The listening feature is a great asset too.
What do you dislike about the product?
The additional cost per user. I wish there was a team license feature.
What problems is the product solving and how is that benefiting you?
What kind of content resonates with our users, trying to find the right content for Instagram can be a challenge. So knowing what gets reactions is useful.
Sproutsocial is a GAME CHANGER
What do you like best about the product?
I love the ease to schedule multiple profiles content at once. It’s so easy and visual, it saves a lot of time.
What do you dislike about the product?
I wish they allowed for an approval process that did not require another paid subscription. They’re working on this feature though.
What problems is the product solving and how is that benefiting you?
Efficiency is the name of the game for us with our two person team managing multiple clients, and Sprout is the game changer because they help us streamline every part of our process so we can work smarter not harder.
Recommendations to others considering the product:
Use it, it’s great!
Most Organized Social Marketing Tool
What do you like best about the product?
I love how easy and functional Sprout Social is to use. From the calendar to the social previews, it makes scheduling out posts easy.
What do you dislike about the product?
At time it can be glitchy, especially when tagging pages on Facebook. I usually have to save and go back and edit because it messes up text in the post.
What problems is the product solving and how is that benefiting you?
Clearly visualizing and planning what messaging by organization is conveying.
Easy scheduling and community management
What do you like best about the product?
Scheduling content is very easy. You can easily resize images, edit post headlines, create drafts or notes, and set approval processes. Community management team easily tags incoming posts across platforms and responds quickly and easily while being able to see a whole conversation history with each individual customer.
What do you dislike about the product?
Listening tool is lacking a more visual layout, needs better UI
What problems is the product solving and how is that benefiting you?
We’re scheduling more content because of the speed of the product. The reports make it easier to prove the value of our efforts. Community management is highly successful.
User friendly and comprehensive
What do you like best about the product?
Sprout has all the features that a lot of similar software have but I particularly like the team roles that allow me to give different staff permissions based on the projects they are working on. This helps keep people focused and provides an extra level of security. In addition, while Sprout's reporting is very comprehensive, it also downloads in a client-ready manner! I love that I don't need to format any reports - they already come in a visually pleasing and easy to digest manner!
What do you dislike about the product?
We are a company on a shoestring budget so I'd appreciate having more associated accounts at our price point. But other than that, no other complaints!
What problems is the product solving and how is that benefiting you?
My team loves the scheduling function but my main problem had always been analytics. Their reports are so easy to generate that we are actually using them on a more regular basis to help us keep track of KPI's and other important metrics.
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