Sprout Social
Sprout SocialExternal reviews
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Does what it's supposed to do!
What do you like best about the product?
Puts together really nice reports that are client-ready. It's also a great tool for social listening.
What do you dislike about the product?
Haven't found anything yet! However, with many monitoring tools, there is oftentimes discrepancies between using manual analytics vs software tools.
What problems is the product solving and how is that benefiting you?
It's helpful for streamlining all our social pages.
Easy to use
What do you like best about the product?
It's very simply laid out and easy to use. You're able to have many different users and accounts. One of the most useful tools is when it tells you which times are most likely to get you the best results on your Social Media posts.
What do you dislike about the product?
It's quite expensive to add another social media channel to the software. They seems to have regular shortages where it says 'ill be back soon' but other than that pretty good.
What problems is the product solving and how is that benefiting you?
It's a lot easier to schedule and keep everyone in the loop. Everyone can see messages that are left on a post.
Recommendations to others considering the product:
Make sure you're clear on how you want to use it first and what benefit you want.
Effective tool with some limitations
What do you like best about the product?
It's easy to see all your scheduled posts at once, making it easy to see where you need more coverage.
What do you dislike about the product?
I would have liked to see more features to expand functionality, such as the ability to duplicate past posts
What problems is the product solving and how is that benefiting you?
It's easier to post the same thing to multiple platforms with Sprout
Sprout Ian helpful in managing multiple social profiles and platforms.
What do you like best about the product?
The biggest advantage to sprout is the ability to schedule Instagram posts. The user interface is also incredibly streamlined and easy to learn.
What do you dislike about the product?
Sometimes switching between profiles can be a bit klunky. Scheduling across time zones has also proven somewhat difficult.
What problems is the product solving and how is that benefiting you?
Sprout helps me manage social accounts for multiple clients, it allows me to streamline my working and not be a slave to social posting.
Good product, but could be better.
What do you like best about the product?
Ease of use for publishing and social platform availability.
What do you dislike about the product?
Analytics and reporting is somewhat lacking. The ability to build custom reports is very restrictive.
What problems is the product solving and how is that benefiting you?
Publishing across all social platforms in one application.
The best social media management tool!
What do you like best about the product?
I love the Instagram reports! Instagram first comment, location and targeting.
What do you dislike about the product?
Nothing really. Sometimes issues with uploading photos and it doesn’t tell me what is the issue but works like a dream usually.
What problems is the product solving and how is that benefiting you?
Managing social and reports.
Completely Useless Data, and Awful Customer Service
What do you like best about the product?
You can compare your data with competitors.
What do you dislike about the product?
Where do I start... the "Free trial" I was given was completely different than the actual program I used after my trial was over. All of the features I bought the software for were not included, and the ones that were, weren't as great as I thought they were. For instance, I thought the hashtag performance ratings were going to be shown overall and get more accurate over time. They don't. They only show the most recent within the last week or two. I also realized that most of the data they provided was already available in the Instagram insights.
What problems is the product solving and how is that benefiting you?
I was trying to solve the fact that the software in my trial was not the same as the software I paid for, but the customer service people took weeks and bounced me back and forth without an answer. MEanwhile I was paying for software that was useless to me.
Feels natural for any social media user
What do you like best about the product?
Its simple, Sprout is so intuitive, that it should come as second nature to anyone who uses social media regularly.
What do you dislike about the product?
I have genuinely not had a negative experience using Sprout Social
What problems is the product solving and how is that benefiting you?
I use sprout to manage complaints from our consumers. It is very easy to have quick back and forth conversations to get their problems solved quickly.
Recommendations to others considering the product:
Be sure to tag comments for sentiment. This data helps us know if our service is helping us make our consumers happy.
Strong analytics
What do you like best about the product?
I like how easy it is to understand how we're doing on social--and quickly.
What do you dislike about the product?
The results don't always match the native platforms (Facebook data doesn't match Facebook insights, for example), so that makes it unclear which is more accurate.
What problems is the product solving and how is that benefiting you?
Looking at the data has helped me realize where we have successes and where we could be doing better. For example, it's been clear that we have a great impact on LinkedIn, but only if we post there and it's often a platform that falls by the wayside.
Successful software for managing your social networks.
What do you like best about the product?
Due to my roles as editor and community manager in the company where I work, I need a software with which I can measure the impact of the content I publish on my company's social networks; to achieve this I use Sprout Social, a software with very special features that help you use different social network accounts under a single central panel which is managed exclusively by you. Among the most relevant features of Sprout Social we can mention that, the publications you make in your social networks can be measured based on followers, user interaction with your publications, new followers, new business opportunities, creation of loyalty to your product or brand and exposure of your brand. I use this software a lot in my work to publish our news, information for our clients and consumers, and to position a new product of our company, valuing the accurate commentary of our consumers.
What do you dislike about the product?
This software is not as recognized in the market of content managers in social networks, however, its performance and performance is earning it a reputation in social networks and among users; this has been achieved by Sprout Social thanks to its social network management functions, its tools to position news and products in social networks, and its plans adjusted to business requirements. I have been using this software for a few months and can only give positive comments about its functions.
What problems is the product solving and how is that benefiting you?
This software has given me two great benefits. One is linked to my development as a journalist and editor, since with Sprout Social I have been able to improve my abilities to expose my content in social networks, managing to massify my journalistic work in benefit of the interests of my company. On the other hand, I have made the right efforts to expose the communicational content of my company, having a good amount of followers in different social network accounts, in addition to having very positive comments from our customers.
Recommendations to others considering the product:
There is no doubt that this software has many attributes that allow you to project the image of the product or company you want to advertise. I recommend Sprout Social for being one of the softwares with more options and tools to manage multiple social network accounts, keeping your customers and consumers informed of the innovations that your company is developing, in addition, with this software you can make your company known, deepening in its mission, vision and target audience their products. Use this software in your work and obtain excellent results in the administration of your social networks.
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