Sprout Social
Sprout SocialExternal reviews
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Very interesting from the start
What do you like best about the product?
Sprout gives comms teams the ability to monitor all their feeds for popular platforms in one place, and manage them. Most awesome is the ability to listen to what users are saying on those platforms.
What do you dislike about the product?
The interface is a bit complex and not as intuitive as you would expect. It is also a downside that the platform does not allow for reports to be embedded in other softwares.
What problems is the product solving and how is that benefiting you?
Giving us the ability to save time preparing posts and listneing in on the "conversation" for any number of topics. This would be impossible to do per platform.
I used Hootsuite in the past, and really liked it.
What do you like best about the product?
You can accurately tag accounts when you're posting.
What do you dislike about the product?
Some items may be hard to use, and the accounts may unlink.
What problems is the product solving and how is that benefiting you?
Analytics report is good
Could be better but okay overall
What do you like best about the product?
I think it's nice to be able to reply to channel engagements. You can also like or "heart" a comment then and there. Great way to access Instagram, Twitter, and Tiktok.
What do you dislike about the product?
Some features can be better to make the experience a bit more seamless. Example: images and videos sometimes fail to load and play. Some tags can't be commented on.
What problems is the product solving and how is that benefiting you?
I think it solves having to navigate different platforms and making me save time. It's also easy to use overall and a really good way to maintain community management.
Sprout is good but not budget-friendly
What do you like best about the product?
Toggle easily between clients, data is easy to read
What do you dislike about the product?
Cannot customize your client's charts, limited data unless you have premium social listening,
What problems is the product solving and how is that benefiting you?
Audits for our clients, reporting, publishing tool
Sprout social is easy to use, I just wish some of the dashboard features were more clearly labelled.
What do you like best about the product?
The analytics of sprout work great. I love seeing the colorful charts that clearly indicate how performance is doing across multiple platforms.
What do you dislike about the product?
Some of the features on Sprout are rather unclearly labelled, and not intuitive to find. This is a UI problem however and doesn't stand out as a huge issue towards performance.
What problems is the product solving and how is that benefiting you?
Sprout is solving the problem of finding time to schedule social media posts in a timely and efficient manner that helps to grow our brand, and gives us new insights into valuable key metrics.
Insightful experience
What do you like best about the product?
Great insights, like having all accounts in one place
What do you dislike about the product?
Need to be able to post in all formats across all platforms
What problems is the product solving and how is that benefiting you?
Being able to see all social accounts in one place / dashboard
I love Sprout, but I definitely feel like I was oversold on the capabilities.
What do you like best about the product?
Ease of scheduling and publishing posts. I wish I could add cover photos to Reels, tag people and products in IG videos, and schedule Stories without a workflow.
What do you dislike about the product?
Not being able to schedule Stories, Reels with custom cover photos, and lack of capability to share multi-media carousel posts. I also wish there were better ways to engage from the listening dashboard.
What problems is the product solving and how is that benefiting you?
Scheduling in advance, although we still have to manually post Stories and some Reels where cover photos are required. Listening, although it's not as robust as I imagined it would be.
Great reporting tools for your channels and your competitors.
What do you like best about the product?
Reporting! I use it for my reporting monthly, weekly, and daily across all my social channels.
What do you dislike about the product?
Don't love that there is no feed preview when planning feeds as this would save the double handling when building out feeds for the weeks.
What problems is the product solving and how is that benefiting you?
Competitor reporting is really beneficial to show where we stack up each month.
Sophisticated software
What do you like best about the product?
Sprout Social still remains the top social media management software for publishing. The formatting is perfect and for professionally managed accounts, that is paramount.
The social listening tools help you bring value to stakeholders.
I also enjoy the published post reports to visually see which pieces of content perform the best and the ability to toggle between KPIs.
The social listening tools help you bring value to stakeholders.
I also enjoy the published post reports to visually see which pieces of content perform the best and the ability to toggle between KPIs.
What do you dislike about the product?
For the cost, I think there are too many limitations on what kinds of data we can pull. I am not pleased about the most recent price increase.
Also, TikTok and Reels is still not fully integrated and I have to manually publish that media from my phone.
Also, TikTok and Reels is still not fully integrated and I have to manually publish that media from my phone.
What problems is the product solving and how is that benefiting you?
I depended on high quality reports to provide value for my clients. The pullback on Meta analytics is killing me at the moment.
Pleasing, but could be simpler.
What do you like best about the product?
I like the look of sprout social, because I think it's more modern and nicer than Hootsuite. I also enjoy the amount of reporting and the way the graphs are designed.
It's also nice that I can easily create Advocacy posts from within the social window, or if I've already posted something, so just push the post to Advocacy.
It's also nice that I can easily create Advocacy posts from within the social window, or if I've already posted something, so just push the post to Advocacy.
What do you dislike about the product?
I really reeaaaalllly dislike that we have to enter in a one time passcode every. single. time I login. Sometimes I'm logging in upwards of 10 times a day, and it's extremely annoying. Could you just do the one time passcode once a day? Just feels unnecessary.
I wish I could simplify the menu. The main reason why I use Sprout is to schedule and plan social, so I'd like Publisher to be first, and I'd like to get rid of the extra options and features that I don't use.
I wish I could simplify the menu. The main reason why I use Sprout is to schedule and plan social, so I'd like Publisher to be first, and I'd like to get rid of the extra options and features that I don't use.
What problems is the product solving and how is that benefiting you?
I needed a platform that would allow me to schedule my social media, look at performance, and connect to my employee advocacy program. By being able to have everything in the same place, it saves me time and increases accuracy. I'm able to post more often, and optimize those posts by looking at a social calendar, and selecting to post at the most optimal times. I also like to be able to see what types/topics of posts are performing best, which I can do by using tags.
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