Sprout Social
Sprout SocialExternal reviews
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Streamlined Social Media Management with Room for Improvement
What do you like best about the product?
I like the publishing tools and the approval workflow in Sprout Social. These features allow us to run our marketing business smoothly, letting posts go live on a monthly schedule for over 500 clients. The approval workflow ensures posts are reviewed by the correct team members with a smooth handoff. I also appreciate the reporting features as they enable us to analyze our posts' performance, our profiles' success, and evaluate the performance of our different packages and pilot content. Additionally, I like being able to pull up reports and data to see how profile performance is doing.
What do you dislike about the product?
I wish that you could upload both photos and videos to Facebook, the feature recently went live for Instagram, but I don't know why we can't do the same for Facebook. I also think improving the preview grid would be nice, like being able to view a certain amount of posts on the grid rather than the entire grid. I also think filtering out posts that weren't tagged a certain way would help us get an idea of what we're providing versus what the client is posting on their own. Additionally, being able to make your own groups quickly to pull performance would be really useful.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to plan posts for over 500 clients across Instagram, Facebook, and Google Business Profiles. The platform allows us to manage everything smoothly with its publishing tools, approval workflows, and reporting features, enhancing team communication and efficiency.
Extremely Intuitive Platform That Makes Collaboration Just Work
What do you like best about the product?
It’s extremely easy to understand in terms of the layout, collaborate for content, and just works!
What do you dislike about the product?
I have run into limits for how many profiles I can connect, but that’s more a function of my plan.
What problems is the product solving and how is that benefiting you?
Managing and tracking our social media presence.
Centralizes Analytics and Enhances Content Strategy
What do you like best about the product?
I like that Sprout Social centralizes all of our analytics and inboxes in one place, making it easier for review and management. This feature saves time for our small marketing team and makes it easier to identify trends within our analytics since we can compare different platforms' performance or a single piece of content shared across platforms, all in one place. It's more user-friendly than the clunky Meta Business Suite interface for managing content and analytics. Also, the initial setup of Sprout Social was user-friendly and intuitive, and we had no problem getting set up.
What do you dislike about the product?
It does not currently support much in terms of video content, so we can't, for instance, edit together an Instagram Reel and schedule it on our Sprout calendar. It also does not allow mixed media (photo + video) Facebook content to be created within Sprout. Certain types of content we have to create or post natively on the respective social media platforms.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to schedule content and track analytics. It centralizes all metrics, DMs, and comments for easy review and timely responses, saving time and optimizing our strategy. It's more user-friendly than Meta Business Suite.
Centralizes Social Analytics, Easy to Use
What do you like best about the product?
I like the ease of use of Sprout Social. It's easy to go through different dates, and it shows me what went most viral, which saves me time.
What do you dislike about the product?
I don't love the scheduling features.
What problems is the product solving and how is that benefiting you?
Sprout Social consolidates my analytics across platforms, saving me time. I like its ease of use, navigating dates easily, and seeing viral content.
User-Friendly Analytics, Minor Reconnection Hiccup
What do you like best about the product?
I like the easy-to-use UI in Sprout Social. It makes it really easy to find what you need and to pull reports. I also appreciate the analytics. It makes it really easy to understand the data, and the initial setup was very easy.
What do you dislike about the product?
The one thing is when a social media account gets disconnected, it's hard to find where to go to reconnect it. I wish it was more prevalent to be able to see exactly where I can reconnect my social accounts.
What problems is the product solving and how is that benefiting you?
I use Sprout Social for scheduling posts and reviewing engagement. It solves analytics challenges by making the data easy to understand.
Self-Explanatory Platform That’s Easy to Start Using Immediately
What do you like best about the product?
I like the ease of use. The entire platform is self-explanatory and it made it easy to start using immediately.
What do you dislike about the product?
I wish there was a quicker way to schedule a post within the same screen across multiple platforms. We are able to duplicate the copy and creative so it isn't starting over from scratch. However all on one screen would be preferred.
What problems is the product solving and how is that benefiting you?
We lacked visibility on our social media impact and had no way of reporting. This was solved immediately once we started using the platform.
Case Creation Makes Access and Replies Effortless
What do you like best about the product?
The option to create cases for easier access and replies.
What do you dislike about the product?
As of right now , it takes upto 2 minutes for a message to reflect on the platform.
What problems is the product solving and how is that benefiting you?
The ease to provide quick follow ups.
Enhances Social Listening with User-Friendly Setup
What do you like best about the product?
I appreciate the tagging capabilities of Sprout Social and love the metrics it pulls. The initial setup was very user intuitive.
What do you dislike about the product?
I think the Smart Inbox could be better organized. It would be helpful to separate it by immediate concerns and rate it by most positive and negative comments.
What problems is the product solving and how is that benefiting you?
I use Sprout Social for social listening with the Smart Inbox, providing metrics/data, and tagging all of our social posts.
Easy Way to View All Your Social Media Platforms in One Place
What do you like best about the product?
I like the ease of which you can view all different social media platforms
What do you dislike about the product?
Sometimes attachments and links are hard to view
What problems is the product solving and how is that benefiting you?
I use sprout for my customer service job and it does wonders in seeing all my customers needs and helping me resolve them
Overpriced. Poor Customer Service.
What do you like best about the product?
I was never able to log in to Sprout Social. I only received correspondence via email from Sprout Employees. My teammate used it, and said it is comparable to other social media management platforms.
What do you dislike about the product?
Sprout Social is extremely overpriced. We are also being held to a contract that was not signed by our company and a subscription that auto-renewed with no notice to our team. We will be going with a different company that offers the exact same service for a fraction of the price and that provides a higher level of customer service.
What problems is the product solving and how is that benefiting you?
Spout Social is not solving our problems. Rather, they are giving us problems to solve on our own.
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