Sprout Social
Sprout SocialExternal reviews
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Very user friendly with a lot of tools to improve your social presence
What do you like best about the product?
I love the reporting. being able to see real time reports and engagement rate allows me to understand how our company is doing socially and if we need to adjust our messages to meet our own metrics.
What do you dislike about the product?
Every once in a while, I will make a post to LinkedIn with a video that schedules and appears on the calendar, but once it is deployed, the post goes away in Sprout's calendar.
What problems is the product solving and how is that benefiting you?
Able to post to multiple pages. This saves time and is easy to use.
Recommendations to others considering the product:
Try it. It has helped transform and analyze our companies social media.
Top notch
What do you like best about the product?
Always innovating and great customer service.
What do you dislike about the product?
There is really nothing I dislike. I would still like to see a view where I can see multiple columns someday.
What problems is the product solving and how is that benefiting you?
Scheduling on a global scale and analytics.
Recommendations to others considering the product:
I have been using Sprout since 2009 one of their earliest customers at two global companies. For the price and ease of use no one else has given me a reason to leave.
Perfect for Our Needs
What do you like best about the product?
The convenience and ease of posting across all networks with the insights on posting time that Sprout is so well known for is what I would consider the best part of Sprout Social. I've had jobs where I've had to log into each network separately and manually do all the posting. It's a huge chore and not the best way to work at all in my opinion. We have to manage five accounts, and that's just too much without a solution like Sprout in place.
What do you dislike about the product?
The only thing I don't like, and this is the platforms' fault and not Sprout's, is that working with video can sometimes be a bit tough. I would love to post multiple videos to Facebook, but they don't let me. I would love to post longer videos to Instagram, but for standard posts, you can't. I can't blame any of that on Sprout. Otherwise, my list of complaints about the platform is empty.
What problems is the product solving and how is that benefiting you?
My teammates and I are able to collaborate and to do so in a time-efficient way. That collaboration was done before through emails and outl oud conversations which are easy to lose track of and quite possibly forget. That, plus the reporting functionality, is what sets Sprout apart. I don't know that many other platforms have the reporting capability that Sprout Social has. When it comes time to present to management, everything I need is a few clicks away.
Recommendations to others considering the product:
I would say it's the best of what's out there and getting better by the day.
Incredible social media management tool - if you can afford it.
What do you like best about the product?
The analytics on this platform are AMAZING. It also is a great scheduling program and content platform. It also has a CRM tool that allows you to track your history with different customers on social media.
What do you dislike about the product?
It was too expensive for us to keep using long-term.
What problems is the product solving and how is that benefiting you?
We used it to speed up our social media posting and reporting process. We also were considering using it to host our 100+ local area Facebook Pages and have our moderator team use it, but it did not end up being cost-effective for that use.
Evolving and powerful social engagement, listening and measurement
What do you like best about the product?
Cross-network reporting, single point of truth.
What do you dislike about the product?
Asset library is fairly basic and could do with some more attention.
What problems is the product solving and how is that benefiting you?
We suffered from a lack of cross-network visibility of the sporadic posting across multiple channels. Through a single point of truth (Sprout) style of reporting, we can quickly surface high-level insights from across our social estates.
Recommendations to others considering the product:
Ensure the needs you have are met fully by whatever platform you are looking seriously at - there is very little we cannot surface through Sprout Social against our reporting requirements, and we are expanding our provision into the advanced listening tool to allow for more competitor analysis and details tracking/listening.
Sprout is helping me, but lacks a few key features so I can do everything that I need to do with it
What do you like best about the product?
The automated reports are saving my life. It's not hard to get reports, it's saving a lot of time and they are also nice to show to our clients.
What do you dislike about the product?
Some key features can't be done via Sprout and Facebook API changes often make it difficult to do everything in one place. The most important thing would be to add a feature where you can plan posts on Sprout Social and then access them immediately as a scheduled post in the Facebook Ad Manager. At the moment, if you want to promote a post in advance or plan the campaign in advance, you have to do this via Creator Studio.
What problems is the product solving and how is that benefiting you?
Community management across teams, automated reports, planning content in the calendar, organizing things with tags.
Recommendations to others considering the product:
If you are looking for a way to plan posts, access reports and manage a community across teams, I found no better tool to do it. The one thing Sprout lacks is that you can't do everything you can do on platforms like Facebook with it, but when it does, it works just fine and they care about your feedback and try to make the service better.
Khaleej Times
What do you like best about the product?
Cross platform reports which helps us analyse.
What do you dislike about the product?
Cannot pull the report on single day basis.
What problems is the product solving and how is that benefiting you?
It gives old reports which helps us analyse the social media traffic and performance.
Recommendations to others considering the product:
Yes!
Super easy social media management
What do you like best about the product?
Sprout Social has a great interface, and I think it is one of the best social media management tools I have used.
What do you dislike about the product?
I really haven't had any problems with Sprout Social.
What problems is the product solving and how is that benefiting you?
Sprout Social makes it incredibly easy to manage many social media accounts at once.
Sprout is great!
What do you like best about the product?
It's constantly improving and new features are added regularly!
What do you dislike about the product?
I don't have anything to complain about.
What problems is the product solving and how is that benefiting you?
The history is a great tool to look at how we connect with our clients.
Recommendations to others considering the product:
Go for it, it's a great tool and the company is great too!
Marketing Specialist
What do you like best about the product?
I like that I can schedule posts ahead of time.
What do you dislike about the product?
I wish I could edit my pictures right on the sight for Instagram. I have to post Instagram mostly from my phone app
What problems is the product solving and how is that benefiting you?
No problems accept the Instagram piece. It saves a ton of time not having to go into each social media format to post.
Recommendations to others considering the product:
You will love it, it saves a ton of time. It is very efficient and easy to use.
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