Sprout Social
Sprout SocialExternal reviews
6,215 reviews
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Expensive, but helpful
What do you like best about the product?
The sales team was very helpful, exploring our business' unique needs.
What do you dislike about the product?
The onboarding process wasn't as smooth and there were a few technical bugs they had to resolve before we could get started.
What problems is the product solving and how is that benefiting you?
Sprout is allowing us to make smarter, more strategic decisions about content.
Easily navigable with most wanted features in one spot
What do you like best about the product?
The smart inbox is a wonderful tool to interact with and keep up with topics important to the org
What do you dislike about the product?
Some reporting features could use a deeper break down
What problems is the product solving and how is that benefiting you?
My team can easily interact and see what each member is working on.
Good enough for what it does
What do you like best about the product?
It does the job it is intended to do. There are some other bells and whistles that seem unnecessary.
What do you dislike about the product?
The price seems a little high for the services
What problems is the product solving and how is that benefiting you?
Helps me schedule posts so I don't have to think about posting at the right time. I particularly like the viral post option.
Great, and easy to use to manage our social channels
What do you like best about the product?
The platform was easy to set up, and it's easy to use weekly to schedule posts in advance. I like the reporting and tracking for changes to our metrics over time. This is great for my marketing reporting.
What do you dislike about the product?
The cost went up, so it's very pricey monthly.
What problems is the product solving and how is that benefiting you?
The analytics is very superior to what I can find on each social platform.
Great service but pricey. Cheaper alternatives are available.
What do you like best about the product?
Tools were easy to use and very powerful.
What do you dislike about the product?
No complaints as far as the services are concerned; however, the price was much more than some alternative solutions.
What problems is the product solving and how is that benefiting you?
SproutSocial helped us to being managing our social media content much better than as we were doing previously.
Good overall with a few suggestions
What do you like best about the product?
The UX design is great, easy to see all the tools and find each one
What do you dislike about the product?
I don't like the chat support feature. Most of the time it goes to email and takes about a day to get back to you.
What problems is the product solving and how is that benefiting you?
Makes reporting and automating reporting much easier and quicker for all departments. Makes it easy to social listen to all channels at the same time. We have been able to share insights with all departments
User-friendly platform to manage social media content
What do you like best about the product?
Sprout Social stands out in front of other services thanks to its user-friendly interface, ease to use and integration with the main channels APIs, which ensures the quality of all data.
What do you dislike about the product?
It can be challenging to understand Sprout Social's jargon, e.g., it classifies incoming mentions or comments as 'messages,' which may make you think someone sent you a direct message. Also, it mixes the terms 'label' and 'tag' depending on which section of the platform you're at.
What problems is the product solving and how is that benefiting you?
It allows us to centralize our content calendar and grant everyone access. It also helps us define approval flows to quickly manage post requests from other teams. Lastly, the Smart Inbox section comes in handy for essential community management.
The tool is powerful.
What do you like best about the product?
I like the competitor analysis abilities.
What do you dislike about the product?
I wish it had better capabilities for previewing the content as would display in-network.
What problems is the product solving and how is that benefiting you?
Sprous Social is saving me time with my social media community management.
Easy to use and intuitive
What do you like best about the product?
The ease of posting, scheduling and copying content. I also really like how easy it is to track and review analytics and insights.
What do you dislike about the product?
I wish pulling from Facebook to tag accounts worked a bit better. It takes a while to come up, and sometimes the account I am looking for doesn't even show when I use the full handle.
What problems is the product solving and how is that benefiting you?
We are a small organisation without a dedicated social media person. The amount of time and effort Sprout saves us is amazing. Plus, the education courses are quick and so helpful.
Intuitive and easy to use application with some room for improvement on 3rd party integration apps
What do you like best about the product?
Good UI and overall UX.
Easy to locate and respond to customer messages.
Setting up the integration with Salesforce is easy.
In comparison to Social Studio, Sprout is a better solution (overall).
Easy to locate and respond to customer messages.
Setting up the integration with Salesforce is easy.
In comparison to Social Studio, Sprout is a better solution (overall).
What do you dislike about the product?
There is room for improvement regarding the integration with Salesforce. Example: capturing agent response times on the Sprout Social Post Object.
Sprout support takes too long to provide feedback on issues, and currently they cannot set up video calls to troubleshoot problems.
Sprout support takes too long to provide feedback on issues, and currently they cannot set up video calls to troubleshoot problems.
What problems is the product solving and how is that benefiting you?
Allows us to see the complete picture of customer engagements. We can easily reach out to our customers using the Sprout Social component in Salesforce.
We can respond to Instagram DMs and other message types, which we couldn't previously do from Social Studio.
We can respond to Instagram DMs and other message types, which we couldn't previously do from Social Studio.
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