Sprout Social
Sprout SocialExternal reviews
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Easy Platform with Bulk Scheduling Capability
What do you like best about the product?
I find Sprout Social easy and quick to use via dashboards. I appreciate the ability for bulk scheduling, and I use it to schedule content and respond to DMs.
What do you dislike about the product?
I don't like the tagging accounts situation on different platforms when uploading. Anytime I tag a brand on the content scheduled, I have to spend more time double checking the @.
What problems is the product solving and how is that benefiting you?
I use Sprout Social for bulk scheduling and responding to DMs. It's easy and quick to use via dashboards.
Smart Inbox Makes Responding to Social Mentions Easy Across Platforms
What do you like best about the product?
I like that you are able to personally respond to each mention for all social media platforms in the smart inbox tab.
What do you dislike about the product?
Logging in and out of social media accounts when copying and pasting the mention link in smart inbox.
What problems is the product solving and how is that benefiting you?
It helps our company create a personalized experience for each social media follower, increasing brand awareness and satisfaction.
Private Messaging with Tags Makes Case Creation Easy
What do you like best about the product?
I use the private message most. So with that I love the ability to add tags and review previously closed conversations in the event that I am needing to get more information when creating a case on my end.
What do you dislike about the product?
I have a hard time with how often there seems to be a bug where I am not able to reply to a customer or an account gets disconnected.
What problems is the product solving and how is that benefiting you?
It allows my team to work with customers when they message into us. Helping us provide support when needed.
AI-Powered Scheduling That Makes Content Planning Easy and Effective
What do you like best about the product?
Sprout Social is invaluable in my social media content planning process. Right now, what I am liking the best is the ability to schedule posts to go out at optimal times based on our audience's behaviors. This use of AI has improved our overall experience and content performance. It is also easy to use and speeds up my content planning significantly.
What do you dislike about the product?
The only feature that I wish Sprout Social had right now is the ability to add other pages as a collaborator for scheduled posts on Facebook. Right now, you can do that for Instagram, but being able to also do it for Facebook would change the game for me.
What problems is the product solving and how is that benefiting you?
At the local level of my organization, I am a team of 1 so the time that Sprout Social saves me is definitely worth the price. I also think that the ability to have all of social media messages and feeds in one place (integrations with Instagram, Facebook, X, LinkedIn, and TikTok) have helped save me so much time when assisting patrons. It is also consistent and reliable, so I know exactly what I am going to get. If there are any issues, I have had a lot of luck with the Sprout AI assistants to fix small issues.
Efficient One-Stop Shop, But Pricey
What do you like best about the product?
I like how efficient Sprout Social is and that it puts everything in one place, making it a true one-stop shop to support our clients. We rely on the approval system, scheduling, and reporting features daily. It helps us keep all our client's social accounts organized and enhances communication efficiency. The platform reduces the need for a lot of back-and-forth emails since the approval and feedback process is conducted through Sprout Social. The initial setup was also very easy, and it's definitely a great platform if you have the budget for it.
What do you dislike about the product?
The only hiccup we have come into in the past is when we ran out of room to add new client accounts. There are often disconnected accounts and failed posts, but I am not sure if this is a Sprout problem or if it is a platform problem. Easily fixed, just kind of annoying.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to organize client social accounts, improve communication, and streamline approvals and reporting. It reduces email back-and-forth, making client interactions more efficient all in one place.
Easy Content Scheduling That Just Works
What do you like best about the product?
i love how easy it is to schedule content
What do you dislike about the product?
it's kind of hard to find out new features on your own
What problems is the product solving and how is that benefiting you?
scheduling content in an easy manner through corporate and field teams
All-in-One Social Media Management
What do you like best about the product?
Sprout allows me to plan, manage, track, and analyze my company's social media content all in one place, which is super helpful as a small team. The platform is very user friendly, and the customer support team is quick and helpful. I also love that the Listening tool allows me to track our brand mentions and online footprint.
What do you dislike about the product?
I sometimes have trouble getting the Listening tool properly set. Our company name is a common word, so it can be difficult to filter out the noisy messages and focus on the relevant ones.
What problems is the product solving and how is that benefiting you?
Sprout Social solves my social media management problems by letting me plan, track, and analyze my company's posts. I also like the smart inbox for mentions and inbound messages — this ensures I don't miss any important notifications.
Easy, Collaborative One-Stop Shop for Social Media Management
What do you like best about the product?
One stop shop for social media management. Easy to use, easy to collaborate.
What do you dislike about the product?
Wish you could tag automatically in Instagram instead of entering handles. Dislike how expensive each additional seat is and would prefer better package options.
What problems is the product solving and how is that benefiting you?
sprout helps keep track of all our handles across multiple channels, and we have nearly 20. Also easy to go back and see what we've posted for same event year over year to avoid duplication.
A Social Media Manager's Dream: Sprout Social
What do you like best about the product?
What I like best about Sprout Social is how easy and user-friendly it is. It didn't take long to learn about the software and it was easy to jump straight in. The features of Sprout Social are a social media manager's dream. It's easy and efficient to schedule posts, reply to comments and see what people are saying about your brand. Navigating Sprout Social is easy and well worth the price.
What do you dislike about the product?
My least helpful aspect of Sprout Social has been the AI tools. This hasn't been an area I've explored in Sprout yet, but have been meaning to.
What problems is the product solving and how is that benefiting you?
Sprout is solving scheduling problems. reporting problems and listening. Sprout Social makes doing quarterly reports for multiple accounts a dream and something I look forward to doing. Sprout Social stands out when it comes to scheuduling content, as well as doing proactive engagement.
Easy Per-Channel Post Customization
What do you like best about the product?
I like being able to customize my post per channel, individually.
What do you dislike about the product?
I've only been using it for a year or so and it took me a while to get used to it. I can't always change what I need to change and I have to start over. Also, if I select 'customize post per network' before I load all, add captions, etc. I have to do it for each network separately. I just have to remember to do all the things before I select customize. It's fine.
What problems is the product solving and how is that benefiting you?
I was new to managing our department social media so it took me a bit to learn how Sprout works and how to use it. I like that I can schedule for all three of our networks and jut have it post when its supposed to.
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