Sprout Social
Sprout SocialExternal reviews
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Great Scheduling Tool with Room for Improvement
What do you like best about the product?
I use Sprout Social for organic social media scheduling and analytics, and I really appreciate its ability to post across a variety of channels using one tool. It's very easy to use, and I'm familiar with the platform, which is a big plus for me. I like the in-house editing tools that allow for quick photo cropping and fixing small mistakes without needing to leave the tool. The AI suggestions refine language, which helps polish posts, and it gives helpful reminders before wrapping up each post. I think it's great that I can construct messaging for different audiences without needing to open new tabs, as it lets me post different messages on different channels within the same screen.
What do you dislike about the product?
In-house video editing tools don't really work well, the analytics are a bit rough to understand if you're new or not familiar, and the layout is a bit cluttered.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to schedule posts across multiple channels in one tool, refine language with AI suggestions, and use in-house editing tools to fix mistakes. It simplifies constructing different messages for varied audiences without changing tabs.
A One-Stop Shop That Makes Managing Dozens of Social Accounts Easy
What do you like best about the product?
I like that it's a one-stop shop for most all content scheduling and community management needs. It mostly covers all platforms I use for work and makes managing dozens of social media accounts easy.
What do you dislike about the product?
That you can't like Instagram comments, that you can't schedule videos to Pinterest, and that when you tag an Instagram account in a post, it doesn't bring up a list of accounts like other platforms.
What problems is the product solving and how is that benefiting you?
Managing dozens of client social media accounts.
Frequent Account Disconnects and Lacks Customer Service Support
What do you like best about the product?
I like that it connects to multiple platforms for our various brands and locations.
What do you dislike about the product?
Getting support for platform issues is difficult.
Our social accounts often get disconnected and we really struggle to get them reconnected.
There are many features to the platform that go underutilized due to lack of support.
Our social accounts often get disconnected and we really struggle to get them reconnected.
There are many features to the platform that go underutilized due to lack of support.
What problems is the product solving and how is that benefiting you?
Sprout Social helps us post across multiple social media platforms. Provides some insights into performance.
Seamless Social Media Integration with a Truly User-Friendly Interface
What do you like best about the product?
I’m thoroughly impressed with the seamless integration with all my social media accounts and the incredibly user-friendly interface. It’s well-organized and straightforward, making it a pleasure to use. I’ll definitely continue to rely on this software.
What do you dislike about the product?
As of right now I haven't run into any dislikes. I think they wait it's running right now has been perfect for my and my company's needs.
What problems is the product solving and how is that benefiting you?
Integrations make it much easier to manage all our accounts in one app rather than going through each one individually. Since we use all social media platforms, this integration is particularly helpful and keeps us organized and on schedule.
Powerful Social Listening with Room for Free Insights
What do you like best about the product?
I like how easy it is to find things that you want to find to better your brand. I also appreciate how many different options there are to research. These features are very valuable to me because I use the social listening tab the most. When I put in exactly what I'm looking to search up, Sprout Social immediately gives me all different platforms, keywords, and examples of exactly what I'm looking for. The initial setup was pretty easy.
What do you dislike about the product?
I think that there's always an option to be giving users more insight for free instead of having to pay to get basic information other platforms offer.
What problems is the product solving and how is that benefiting you?
Sprout Social helps me analyze competitors, organize information neatly, and determine strategies for my brand. It's easy to find what I need to improve my brand, and I value the variety of research options and the social listening tab.
Reliable Post Analytics and Seamless Organization
What do you like best about the product?
Data and ease. I'm able to see how each of our posts are doing with reliable data, along with organization making the experience seamless.
What do you dislike about the product?
It can be a little bit complicated to navigate for a new user - took me time to get used to the layout.
What problems is the product solving and how is that benefiting you?
Being able to see reliable data that I can trust.
User-Friendly with Room for Reporting Accuracy
What do you like best about the product?
I find Sprout Social very easy to use. In terms of scheduling and reporting, it has some great widgets. The easy-to-use interface is probably my favorite thing about it. The customer service I've received has been really great, especially with the new rep, Jonathan, who has been amazing and really useful.
What do you dislike about the product?
There could definitely be some work on the accuracy of some of the reporting. Sometimes I go on to meta to check natively, and it's not always correct, or 100% accurate. They don't always have the most up to date tools. We have noticed that you can only upload, like, ten images in a carousel when Instagram made it so you upload 20 recently, and, also, they can't do multimedia either. Same issue for PDFs on LinkedIn and things like that. There's a few features that I would like to see, so we would be able to make our jobs more streamlined, basically.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to schedule content across social platforms, upload media at optimized times, and generate reports. It has listening tools for better content creation. However, reporting accuracy could improve and some up-to-date features are missing, like multimedia uploads.
Intuitive UI, Yet Occasional Glitches
What do you like best about the product?
I love reviewing and scheduling content with Sprout Social, it's great! The user interface is so enjoyable, it's overseeable and easy to understand. I found the initial setup to be soooo easy.
What do you dislike about the product?
Your agenda sometimes glitches for me IDK why?
What problems is the product solving and how is that benefiting you?
I use Sprout Social for reviewing and scheduling content. It helps me with planning options for my busy content schedule.
Easy to Use, Straightforward Profile Connections, and Decent Pricing
What do you like best about the product?
Easy to use overall, with very few issues. Connecting profiles is straightforward, and the pricing is decent.
What do you dislike about the product?
really only seems to have some issues posting on facebook, maybe once a month
What problems is the product solving and how is that benefiting you?
Postings and scheduling, I schedule out months in advance, 10-20 posts a day multiple platforms
Sprout Social: Easy-to-use time saver with amazing support
What do you like best about the product?
Sprout Social has been a game changer for me as I manage multiple social media accounts. The platform is extremely intuitive to use and I'm able to find and utilize tools with ease. I particularly love the integration to tag content so that I can easily see how different pieces of content are performing. The support team has been amazing and very friendly. We have a large network of account at my workplace and Sprout consistently performs well across the board!
What do you dislike about the product?
It's hard to think of a complaint for Sprout Social. If anything, there are some limitations on the posting feature that you don't experience in-app (ex: the number of photos you can post on IG, etc.). The AI assist has occasionally been unable to help me write accessible text, but it is normally pretty consistent.
What problems is the product solving and how is that benefiting you?
Sprout saves me a lot of time. Because the platform is so intuitive, I can easily move between accounts and between metrics to both find and compare performance. I also love that I can post to all my social accounts in one draft, while editing each post for the specific platform. I'm no longer having to go back and forth. It keeps my work streamlined.
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