Sprout Social
Sprout SocialExternal reviews
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Sprout review from a nonprofit perspective
What do you like best about the product?
There are lots of cool features and we have the ability to easily access the various features of each social media platform. Sprout has been an upgrade from Sendible, which is the social media management platform we used previously. We also like the ability to internally tag the posts and analyze which types are bringing in more reach and engagement. Jesse, our Customer Success Manager who helped us onboard, was also very accessible, honest, and helpful.
What do you dislike about the product?
There are too many buttons and navigation bars in the platform, so it could be difficult to navigate the platform at first. Some of the integrations are a bit confusing, and it would be great to have more Help Center articles about them. It's also difficult to know what level of permissions we each have, so somehow categorizing and label the different account levels would be helpful.
What problems is the product solving and how is that benefiting you?
We have been using Sprout to manage our various social media accounts across different teams. It's given us the ability to schedule posts in advance and see everything laid out in the calendar. Analytics have also been a pain point in the past, and Sprout's anlaytics are very attractive and useful. We also love the ability to look into analytics of posts in the past (before we started using Sprout).
Recommendations to others considering the product:
Try it first as there is a one-month trial and you can see if it. fits your own goals.
Take advantage of the support team - from our experience, they respond really quickly and can help you navigate the different components of the platform.
Take advantage of the support team - from our experience, they respond really quickly and can help you navigate the different components of the platform.
Very Pleased!
What do you like best about the product?
Reporting is what sold me on Sprout. I love the variations that I can put together to pull custom reporting for my clients.
What do you dislike about the product?
Social Profiles should include one account per Network for each handle. Looking at a business IG and business FB account as different social profiles seems costly, and adding more profiles also becomes expensive. For the amount I pay monthly, I should efficiently service ten clients (multiple social profiles), but I am unable. It is limiting to the growth of my Agency.
What problems is the product solving and how is that benefiting you?
I can now export and send custom reports to my clients, which is essential for growing Social Media Accounts.
Recommendations to others considering the product:
Sprout Social is leading the way in Social Analytics, & even Training and Support with Social Media
Sprout fan!
What do you like best about the product?
I really love the reporting functions; it's very easy to see all of our metrics to help inform our social strategy. I use the graphs to report on our successes to the rest of the team.
What do you dislike about the product?
It would be nice if you could add personal LinkedIn pages, though I think that might be a limitation with LinkedIn?
What problems is the product solving and how is that benefiting you?
I've used other platforms in the past that were... unreliable when it came to scheduling posts. I would find out hours (or days) later than a post didn't go out when I expected, which was quite frustrating! I've never had this happen with Sprout, it's a very reliable platform -- which is crucial with social media.
Sprout Social has been a great tool for our social media strategy
What do you like best about the product?
Scheduling posts to Instagram, and also the reporting.
What do you dislike about the product?
Lack of functionality: multiple photos to insta (requires a manual step at time of post)
What problems is the product solving and how is that benefiting you?
Streamlining cross-posting. Ease of reporting. Ease of responding to comments, messages all in one "Smart Inbox"
Recommendations to others considering the product:
Give it a shot! It's definitely worth the free trial to peruse the features.
Ensuring Brand Consistency
What do you like best about the product?
Content workflows-allowing for approval.
What do you dislike about the product?
The cost is quite high, as only 1 admin utilizes the entire platform. The rest of the users are strictly content workflow contributors.
What problems is the product solving and how is that benefiting you?
By utilizing the content workflow, we are able to ensure that our brand is executed properly and our student content creators are protected when they submit content for publishing to our school social channels.
Recommendations to others considering the product:
Watch the training modules and schedule the onboarding calls with your entire team.
Fast time to value tool
What do you like best about the product?
The onboarding process really helped me to see the value in the tool and apply it to my department in real-time. Often when trying a new tool that is the biggest challenge being able to adapt to use it but also see the value quickly in order to reinforce use. Felt comfortable using the tool after just two calls.
What do you dislike about the product?
Nothing yet, there's always wishes for different integrations with tools already in my stack but alone Sprout is a powerhouse
What problems is the product solving and how is that benefiting you?
Building a community while also growing out processes as we build a team that focuses on creating branded content that engages and educates
Great support & onboarding process
What do you like best about the product?
Sprout blows other competitors out of the water with their seamless, all-in-one platform that handles our business and the management of our client accounts. From reporting to publishing, there isn't much that they haven't thought about
What do you dislike about the product?
Nothing to do with Sprout but the issue with Instagram's API that means story and carousel posting is prompted rather than automatically posted are my only gripes
What problems is the product solving and how is that benefiting you?
TIME - reporting is much easier with seamless integration across all our client portals.
Sprout has also cut down on the number of tools we were using for community engagement/social media management giving us back untold hours.
Sprout has also cut down on the number of tools we were using for community engagement/social media management giving us back untold hours.
Recommendations to others considering the product:
Having had experience working with other platforms within the same realm, Sprout wins hands-down. If you're an agency or a business looking to take your social management and monitoring to the next level then Sprout is a no-brainer!
Great Tool for Social Media Managers
What do you like best about the product?
Sprout makes it so easy to schedule out posts to coincide with our marketing calendar each month. I also enjoy using the smart inbox in addition to manually checking the social media apps, just to make sure there wasn't anything I've missed. You can easily respond to comments and messages all within the platform.
What do you dislike about the product?
There are certain features I wish were available like being able to tag shopping tags on Instagram - this is something I have to manually add once a post goes live directly in the app. They also charge a ton for better reporting/deeper insights. They initially quoted us 7x what we currently pay per month, just for custom reports.
What problems is the product solving and how is that benefiting you?
Sprout helps us stay organized with our social media tasks. We can keep in touch with our community and what people are saying about us through hashtags, tags or even comments on our posts. The ability to plan out our posts is huge and something that helps us stay ahead of the game. There is also competitor reports that help us benchmark against key competitors in relation to following, number of posts, etc.
Recommendations to others considering the product:
We definitely did our due deligence with finding a social media management platform and encourage others to do the same. For the price and ease of use, we really found that Sprout Social surpassed their competitors.
Powerfully User Friendly
What do you like best about the product?
Sprout Social is exceptionally user-friendly and did not take long for our team to learn how to use it. In addition, the team at Sprout was available to answer any questions as we were learning to navigate the platform. We can now analyze data from all our social media platforms in one location and review cross-network data to help inform future decisions for our social strategy.
Our main reason for getting Sprout Social was the publishing capabilities. Still, after understanding the full spectrum of things offered with our package, I can confidently say that Sprout was an excellent decision for our team!
Our main reason for getting Sprout Social was the publishing capabilities. Still, after understanding the full spectrum of things offered with our package, I can confidently say that Sprout was an excellent decision for our team!
What do you dislike about the product?
For a company that isn't utilizing all the social platforms, it would have been nice to have a free version of Sprout that offered the same capabilities as the Professional plan for those who only have one social platform.
What problems is the product solving and how is that benefiting you?
Sprout is saving time in scheduling posts. In the past, we would post content on social media when time allowed; now we can plan, schedule, and analyze the performance of our posts to inform decisions about our social strategy in the future.
Very Happy!
What do you like best about the product?
Sprout has streamlined both the publishing and reporting process and has saved me so much time! Their onboarding team has also been immensely helpful!
What do you dislike about the product?
the only drawback is the cost, but it's well worth it.
What problems is the product solving and how is that benefiting you?
The time it takes to post, schedule, and then analyze analytics on those posts has been drastically reduced
Recommendations to others considering the product:
It's well worth it to try Sprout out, it's one of the only tools that had all of the components we were looking for!
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