Sprout Social
Sprout SocialExternal reviews
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Sprout is amazing to pull conversation insights and double click on online sentiment
What do you like best about the product?
The most beneficial aspect is the easy-to-use user interface. Sprout is very intuitive, and its features are easy to navigate. Also, it is visually clean and nice, so aggregated data is easier to understand.
What do you dislike about the product?
I dislike that you have to pay to access historical data for some search queries outside of your usual ones. It makes it harder to do competitive research.
What problems is the product solving and how is that benefiting you?
Sprout helps me better understand what conversations are driving conversation volume across my brand's social profiles, as well as identifying themes across these conversations to better understand consumers.
OK, but high cost and add on pricing
What do you like best about the product?
Sprout Social allows you to schedule social media posts ahead of time and run engagement reports.
What do you dislike about the product?
The reporting functions are simple and don't allow for custom metrics. Many of account tags don't work when scheduled through Sprout. Listening is an additional cost.
What problems is the product solving and how is that benefiting you?
We use Sprout for scheduling only. But often have to manually update account tagging in the native application.
The Best of the Best
What do you like best about the product?
My favorite features are the ability to post based on when your audience is most active so that you can maximize engagement, as well as the ability to copy posts easily without having to reupload the photos and copy and paste. This is very useful for when you want to post the same post (with some tweaks sometimes) on different pages at different times or on different days. It's also very user friendly overall and super easy to use!
What do you dislike about the product?
I wish there was an easier way to post to Instagram without having to use the app/push notifications to your phone. This is more of an Instagram UI issue, but other programs do let you post directly to Instagram without having to use the app.
What problems is the product solving and how is that benefiting you?
I've been able to more effectively and quickly post to social media with Sprout compared to other tools that we used before making the switch. It allows for me to put more time into other aspects of marketing.
A solid mid-tier choice
What do you like best about the product?
Sprout is a compact social media management tool, covering all of the essentials with confidence and ease of use. I appreciate its no-nonsense approach to delivering quality service: they focus on what they do well, and they keep optimising those areas.
I work in an agency environment where I test and use a large amount of tools. I always appreciate projects that use Sprout Social because I know it will do what I need it to do, and do it well.
The layout is clean and easy to use, and the filtering options do the trick. They have all the functions you would expect from a social media management tool, with some great UI perks and smooth workflows. Admin settings are basic but easy to maintain.
If you're looking for an easy and straightforward tool that gets the job done, I would happily recommend Sprout.
I work in an agency environment where I test and use a large amount of tools. I always appreciate projects that use Sprout Social because I know it will do what I need it to do, and do it well.
The layout is clean and easy to use, and the filtering options do the trick. They have all the functions you would expect from a social media management tool, with some great UI perks and smooth workflows. Admin settings are basic but easy to maintain.
If you're looking for an easy and straightforward tool that gets the job done, I would happily recommend Sprout.
What do you dislike about the product?
This is less of a dislike, and more about knowing its limitations. Sprout Social is a mid-tier tool, and therefore doesn't offer all of the bells and whistles that mega tools (with mega price tags) like Sprinklr offer. For most people and brands who don't operate complex global workflows, they won't notice those limitations 90% of the time.
The reporting is organised in pre-built report templates, that can be very exhaustive. However, there is no way to customise your own report, so if you want to build a reporting narrative that covers multiple reports you will have to juggle between all 21 templates and assemble it in another tool.
Pay attention to the tier that you subscribe to: in my opinion this tool's best value is the mid tier pricing offering, since the lowest tier lacks some of the functionality I would consider basic necessities to good workflows (such as tagging).
The reporting is organised in pre-built report templates, that can be very exhaustive. However, there is no way to customise your own report, so if you want to build a reporting narrative that covers multiple reports you will have to juggle between all 21 templates and assemble it in another tool.
Pay attention to the tier that you subscribe to: in my opinion this tool's best value is the mid tier pricing offering, since the lowest tier lacks some of the functionality I would consider basic necessities to good workflows (such as tagging).
What problems is the product solving and how is that benefiting you?
We manage some of our clients' social media presence via Sprout Social. This covers anything from moderation, engagement, listening, reporting, and proactive engagement. Sprout Social gives us an easy way to navigate their pages and deliver reporting, while keeping track of our team's performance and opportunities to optimise.
I appreciate Sprout Social because, thanks to its relatively low cost, it's an easy tool for clients to consider that won't hurt their wallet and will still deliver great performance.
I appreciate Sprout Social because, thanks to its relatively low cost, it's an easy tool for clients to consider that won't hurt their wallet and will still deliver great performance.
Our favorite social media tool
What do you like best about the product?
Having one interface for for managing DM's, post responses, and content approval. The workflows make sharing responsibilities between team members so much easier.
What do you dislike about the product?
You have to pay extra to get more detailed, and year over year reporting. Listening tool isn't great and provides too many
false positives/ negatives for sentiments.
false positives/ negatives for sentiments.
What problems is the product solving and how is that benefiting you?
Collaboration between customer service and social team through a unified inbox/workflow across multiple social platforms. Planning, approval, and scheduling features for content.
Great social management tool
What do you like best about the product?
I love that you can manage social media listening and customer service across all platforms easily.
What do you dislike about the product?
I wish there was better reporting. It's pretty generic so adding more high level reports will take it to the next level.
What problems is the product solving and how is that benefiting you?
Reaching out to customer inquiries and complaints in a quick and easy manner.
Sprout Social is the No. 1 choice for all social media channel management needs!
What do you like best about the product?
Everything! There's not a feature I don't LOVE! As the social media landscape continues to evolve, Sprout Social is always ahead of the pack when it comes to providing modern marketers with strategic solutions for all facets of social media marketing. This includes everything from sophisticated content scheduling and conversation management tools to robust reporting and social listenting features.
What do you dislike about the product?
I can't think of anything I dislike. Prices tend to be on the higher side, but as the saying goes, "You get what you pay for!" With Sprout, you're paying for a premium product and premium service!
What problems is the product solving and how is that benefiting you?
Sprout Social has allowed our organization to streamline the process of content scheduling across 130+ locations and provided actionable reporting insights we've been able to use to evaluate the effectiveness of our content marketing strategy.
Sprout & Client Collaboration
What do you like best about the product?
The internal and external review workflows that can be implemented before publishing.
What do you dislike about the product?
The email notifications for each approval.
What problems is the product solving and how is that benefiting you?
The reporting allows our clients to realize the value of social media.
Seamless Reporting, Stellar Support
What do you like best about the product?
I use Sprout Social for reporting, insights, employee advocacy and social listening. It saves me hours by having everything in one place, eliminating the need to create posts outside of a tool or go to different social platforms for reporting and posting. It features an easy approval process for creating content, allowing me to get a second set of eyes on everything. I appreciate the top-notch customer service and how they are always ahead of setting new trends. They consistently introduce new features, setting a standard that other vendors try to keep up with. The setup process was in-depth and very easy, with a personalized and fun approach to learning the platform.
What do you dislike about the product?
Some of the integrations could be improved. It would be nice to have more integrations with Reddit and a more advanced chat GPT type AI bot for the social content creation piece to better automate post creation.
What problems is the product solving and how is that benefiting you?
Sprout Social saves me hours by consolidating content creation and reporting on one platform. It streamlines approval processes with ease, allowing a second set of eyes on creations.
Sprout Social is MUST if Your Business Has a Social Media Presence
What do you like best about the product?
I absolutely love how you can add all your social media platforms and pick and choose what you want to see on your dashboard. You can see direct messages, comments, likes, and so much more.
What do you dislike about the product?
I dislike how Sprout Social sometimes can be difficult to navigate. Other than that, I personally never really have had any issues. I would just make sure before you start using it, that you do a little training on it.
What problems is the product solving and how is that benefiting you?
I am solving basic problems with Sprout Social, such as not having to go into each platform and like / comment / respond to messages. With Sprout, you can just do it within the program itself. It's SUPER efficient and has made my life so much easier.
Recommendations to others considering the product:
I recommend any professional with a role in marketing/advertising to utilize Sprout Social. It's such a great tool that allows for more effective and efficient social media management and anlaysis.
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