Sprout Social
Sprout SocialExternal reviews
6,223 reviews
from
and
External reviews are not included in the AWS star rating for the product.
A great resource for SMMs!
What do you like best about the product?
Sprout's scheduling capabilities and the ease of use to view calendars, statistics and more make this a tool that can't be replaced in the day-to-day operations of social media.
What do you dislike about the product?
The one functionality I wish Sprout included is the ability to track statistics from personal profiles that are linked to Sprout instead of just for the corporate pages. The ability to further separate out paid campaign statistics from organic statistics within the Sprout platform would also be helpful.
What problems is the product solving and how is that benefiting you?
Being able to edit, manage and schedule content within the same system has been a game changer for the social media program. The campaign and tag-level reporting has also been extremely helpful. Going into Sprout as a "single source of truth" when reporting analytics also is very helpful.
Recommendations to others considering the product:
Paid & organic separate statistics, personal profile statistics
Best Social Media Management Tool
What do you like best about the product?
The user interface is easy to navigate, which makes scheduling and reporting on social media content very easy for our organization. The support team is also super friendly and attentive.
What do you dislike about the product?
Reporting could be better, but it is still better than other competitors. I often get frustrated with the API restrictions from social channels when creating reports, but I understand that all social management tools deal with this issue.
What problems is the product solving and how is that benefiting you?
It allows us to schedule social posts and report on social activity in a seamless way.
Recommendations to others considering the product:
Stop looking at all other social management tools and use Sprout Social! It's the best.
Sprout is great!
What do you like best about the product?
I love being able to see all my social content in one place and the comprehensive reporting tools available. I feel like my feedback is valued and my rep is awesome.
What do you dislike about the product?
There are some features I've used in other scheduling platforms, like planning an Instagram feed visually. There are also some platform and API limitations but that's somewhat out of Sprout's control. I would love to be able to add alt text for Instagram and pull more advanced Pinterest metrics,
What problems is the product solving and how is that benefiting you?
The biggest problem we've solved is time. The ability to schedule and duplicate posts is a breeze and we can customize each message per platform. We can also pull comprehensive reporting for our clients and leadership to visually capture our efforts.
Great time saver
What do you like best about the product?
Easy to schedule and publish to social media profiles
What do you dislike about the product?
Occasional disconnections and having to reauthorize a profile
What problems is the product solving and how is that benefiting you?
Time, listening, scheduling and analytics
Used it for years and at a variety of companies
What do you like best about the product?
I've used a few different social platforms in the past and I can say with certainty that Sprout Social is the best. Their unified inbox so you can see all messages from all channels in one spot is a lifesaver for a small marketing team and a simple workflow for publishing makes it a breeze to make sure you have content lined up for your business for weeks or months in advance if you choose!
What do you dislike about the product?
There really isn't much - I think if I had to nick pick it is that the publishing calendar (up until recently) didn't allow you to drag and drop scheduled posts to different days. (But this has been corrected now.) Another negative is that some of the additional features are quite pricy.
What problems is the product solving and how is that benefiting you?
I was trying to create a quick and smart social media workflow for a small marketing team at a SAAS company. I personally manage social and have limited time to spend on it, so the software needed to make my life easier. (Which it does!)
Overall fulfills our social media marketing needs
What do you like best about the product?
The reports are very informative and insightful in tracking the performance and success of our social media strategies. We're able to evaluate and determine what content performs best and how we can leverage it in the future with post and tag performance reports. The competitor reports are also helpful in helping us monitor conversations and content in our industry. Also, as a highly regulated industry, we're looking forward to the new external approval feature.
What do you dislike about the product?
Many of the pain points are primarily due to API limitations with the social media channels themselves. We would love for Facebook check-ins to populate in the Smart Inbox so that we can engage with customers on a new level and for more LinkedIn metrics (competitor analytics and LinkedIn Article post performance).
What problems is the product solving and how is that benefiting you?
Being able to easily engage our customers in a timely manner, utilizing the campaign planner and calendar/notes to effectively schedule content among our team
Great tool!
What do you like best about the product?
As a one-person team it is essential I can quickly and easily schedule, answer inquiries, and pull reports. Integration with Canva has been a huge help!
What do you dislike about the product?
This is a bit expensive for a one-person team at a nonprofit. There are a lot of team features I don't use.
What problems is the product solving and how is that benefiting you?
As a one-person team it is essential I can quickly and easily schedule, answer inquiries, and pull reports. Integration with Canva has been a huge help!
Great Cross Network Platform but has a lot of technical difficulties
What do you like best about the product?
I really like the Smart Inbox and Boosting options in Sprout. It is also pretty user-friendly and an easy tool for agencies.
What do you dislike about the product?
I do not like how Instagram can not connect to this platform. The search for the content feature is a great idea but is lacking. The reporting can be a little confusing as well.
What problems is the product solving and how is that benefiting you?
We are able to make social media marketing run smoother and faster and be able to work with a variety of clients.
Manager Digital Marketing and Operations
What do you like best about the product?
Ability to set up automation for Monitoring Accounts, posting, Link tagging, and Analytics. Bulk Importing is also a nice feature
What do you dislike about the product?
From a social perspective, it covers most of my current needs. As we get more advanced I'm sure there might be something that jumps out
What problems is the product solving and how is that benefiting you?
Posting across multiple Social Channels, Analysing and measuring Posts as well as Social Ads. Monitoring conversations has helped streamline time
Recommendations to others considering the product:
Make sure you setup auto link tagging along with automation for monitoring accounts or questions
Marketing Media Specialist
What do you like best about the product?
The easy-to-use Publishing dashboard is a major plus, as well as the custom report building. I love being able to explain to my clients how well their pages are performing!
What do you dislike about the product?
There have been some issues with boosts not going through or my ad account disconnecting at random points. Outside of those random pop-ups, I wish there would be a way to create a special ad account audience for employment posts, as those are the ones I have to go to Facebook to natively boost after I use Sprout to post.
What problems is the product solving and how is that benefiting you?
I have saved massive amounts of time using Sprout and as I can focus on other aspects of my job once I have my weekly posts scheduled. Being able to use the mobile app has been a huge plus as well.
showing 4,831 - 4,840