Sprout Social
Sprout SocialExternal reviews
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Game Changer for Social Media Management
What do you like best about the product?
Sprout has it all. Analytics, content scheduling, ability to reply, etc. We use many features of Sprout and they all perform really well and consistently over time. It is easy to engage with our community with Sprout and repost UGC, a huge plus for our line of work.
What do you dislike about the product?
Waiting on a TikTok integration! Overall, Sprout really has so many features and functionality that are great, it's hard to pinpoint what I dislike. It would be neat to have a Youtube Integration where we can respond to comments from the Sprout Smart Inbox. Also, getting integration with Instagram Reels would be amazing.
What problems is the product solving and how is that benefiting you?
All of our social media is handled through Sprout. From scheduling to responding, it's done almost solely from the Sprout dashboard. The Smart Inbox is a huge feature for us as it allows us to engage with everyone and make sure no one is left un-read or not responded to.
My Odyssey with SproutSocial
What do you like best about the product?
The ability to post across multiple platforms.
What do you dislike about the product?
#1 - There should be super-admin features so that the super admin can set up the other admins; it wastes a lot of time logging into all user ids
#2 - Attaching individual LI profiles is a nightmare; your latest software update caused individual profiles to attached to the wrong company profiles; and, your people would not admit a problem until after it happened to us for the 3rd time
#3 - Attention to account detail - We have been with SS a LONG time; and we have a number of profiles grandfathered in our account; every time I make an upgrade, something goes wrong; I recently added a user ID and the profiles got wiped out; it took several emails to get it straightened out; not good; all because the sales rep was eager for a sale and didn't set the upgrade up properly
#4 - Post Failures - I can see if there is a problem with the social channels, but posts from SS should not fail; for a while there, it was happening regularly - not good
#2 - Attaching individual LI profiles is a nightmare; your latest software update caused individual profiles to attached to the wrong company profiles; and, your people would not admit a problem until after it happened to us for the 3rd time
#3 - Attention to account detail - We have been with SS a LONG time; and we have a number of profiles grandfathered in our account; every time I make an upgrade, something goes wrong; I recently added a user ID and the profiles got wiped out; it took several emails to get it straightened out; not good; all because the sales rep was eager for a sale and didn't set the upgrade up properly
#4 - Post Failures - I can see if there is a problem with the social channels, but posts from SS should not fail; for a while there, it was happening regularly - not good
What problems is the product solving and how is that benefiting you?
We have the ability to post across all platforms; that is good;
I will step in and help our social media manager on Sprout, and the process has always been smooth.
What do you like best about the product?
Easy to learn, posts are easy to schedule.
What do you dislike about the product?
I do not like that you are unable to post videos or stories through Sprout. It would be more helpful to be able to automate posting.
What problems is the product solving and how is that benefiting you?
Our social media manager is better able to manage multiple accounts at once, and can then get help from the Project Leads.
It's great to build a better relationships on social!
What do you like best about the product?
It offers a very user-friendly interface and they keep adding new features. It's easy to review the writer's work and approve or add notes in case there are changes to be made.
What do you dislike about the product?
There's nothing I dislike. I think it's easy to use, great functionalities, and it's helped us improve a lot our internal processes for social.
What problems is the product solving and how is that benefiting you?
Before, there were a lot of back and forths and many processes before posting to social. Now, having this planner where everyone has access and the reviewing process is straightforward, has made us lives easier.
Recommendations to others considering the product:
Just go with it. You won't regret it
Wildly powerful, complete, and all-inclusive
What do you like best about the product?
Of all the social media scheduling platforms, this is by far the most powerful. And the least glitchy! Plus, it includes features like social listening, competitor analysis, reporting, and more that would cost a bucketload more with other platforms. Compare the costs of other platforms and you'll see how valuable and useful this tool is for the price.
What do you dislike about the product?
Sprout's API is better than Facebook's or Twitter's. Occasionally I will have a post that looks completely fine in Sprout, but on Facebook it doesn't display a photo in the link card or a link preview on Twitter. I also don't see a way to add alt tags.
What problems is the product solving and how is that benefiting you?
This is an all-in-one solution instead of having to bounce around to schedule natively or cobble together multiple scheduling, listening and monitoring tools. It also makes reporting a breeze because I can easily tag different topics and pull reports for different stakeholders without having to seek out and parse out reports from each platform. Compare costs of other platforms and you'll see how valuable and useful this tool is for the price.
Recommendations to others considering the product:
Compare costs of other platforms and you'll see how valuable and useful this tool is for the price.
Great Platform for Social Media Management
What do you like best about the product?
I love how organized Sprout is - you can sort and prioritize your work easily, create tasks and collaborate with your teammates within the platform, and tag/group individual messages to generate really insightful reports!
What do you dislike about the product?
The only things missing from this platform are the ability to access TikTok and IG Reel comments (but I'm sure that's in the pipeline) as well as the ability to sort comments by post.
What problems is the product solving and how is that benefiting you?
I'm able to manage community conversations on social in an organized, timely manner and generate useful reports based on customer feedback and engagement.
Recommendations to others considering the product:
Go for it!
Solid Performer. It gets the job done but lacks extra features and detailed reporting.
What do you like best about the product?
Adding new users and accounts is easy. Live chat customer service is very helpful (but only available on weekdays).
What do you dislike about the product?
When something goes wrong, the in-app dashboard often misses the issue -- it's not uncommon for the app to show items as published but they haven't, and the system deletes all trace of the post. That lack of transparency is an issue. Further, their live help is only available 24/7 weekdays and not staffed on the weekends, which is concerning. The desktop and mobile apps have different functionality, so while the app is nice, you cannot add links to your Sprout Link In Bio when using to schedule, resize images or add alt text for accessibility. And as far as reporting, you're limited to comparing to the immediate time period, so for example: comparing 31 days in May to the previous 31 days, not May 2022 to May 2021. You cannot schedule IG posts with multiple images or IG/FB stories, although there does appear to be a workaround for at least one of those.
What problems is the product solving and how is that benefiting you?
Scheduling across multiple platforms in one place. Analyze and report on metrics from multiple platforms.
Recommendations to others considering the product:
Evaluate several options.
Built for larger teams - lots of time needed for set up
What do you like best about the product?
Sprout integrates with most if not all social media platforms at this point.
What do you dislike about the product?
Sprout requires a lot of manual set up, and you don't ever receive updates on support tickets even when promised.
What problems is the product solving and how is that benefiting you?
Sprout is great for engaging with consumers quickly and efficiently, and for collaboration. Mass inbox alerts are also great esp given ever evolving world we live in.
Recommendations to others considering the product:
It takes a lot of time to set up your account with Sprout to get value, which you may not have depending on your company. Account management teams change hands pretty frequently.
Freelance Social Media Consultant
What do you like best about the product?
Easy to use. Also, the metrics are fabulous. I am a one-person agency and using Sprout makes my work easier to organize and also easier to review metrics and distribute reports to my clients.
What do you dislike about the product?
Any feedback I have pertains to limitations by the native social media platforms and what the API between those platforms and Sprout is allowed to pull -- i.e. competitive reports on LinkedIn.
What problems is the product solving and how is that benefiting you?
Data. Data. Data. I've transitioned into a time in my career when hiring someone to post content is common but hiring someone who can read, translate, and provide thoughtful insights from large data sets is a valuable, niche skill. Sprout social's premium analytics empowers me to be able to better evaluate data sets and find these big storytelling moments that help guide strategy for social channels.
Recommendations to others considering the product:
I only manage one brand with four social media channels within Sprout. The cost is worth the spend for my company and my situation. I've heard for others who manage multiple brands with many channels that the enterprise cost can rise exponentially.
I have tried so many social media management platforms. This one is the best.
What do you like best about the product?
Reporting and posting features are excellent. The tagging feature is still a little clunky and doesnt always pull up what you need.
What do you dislike about the product?
I think the engagement features could be stronger and more organized. I would love the ability to Retweet tweets from within the platform. ie, i would like to post a tweet on one profile and retweet it with another.
What problems is the product solving and how is that benefiting you?
Reporting on tagged campaigns rather than pulling page reports has been extremely instrumental. We run numerous campaigns on each page that all have their own stakeholders and this is the only platform other than Falcon that allows me to do this.
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