Sprout Social
Sprout SocialExternal reviews
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It's easy and I love the workflow functionality
What do you like best about the product?
Workflows and easy reporting dashboards.
What do you dislike about the product?
I wish you could schedule stories and have more views for your calendars
What problems is the product solving and how is that benefiting you?
I'm about to start using advanced tagging features and automation. I'm excited to learn more!
Sprout is comprehensive, easy-to-use, and visually pleasing
What do you like best about the product?
Sprout's calendar view, smart inbox, and reporting tools are incredibly useful. It is incredibly useful for any range of depth & granularity when managing multiple profiles, roles, and platforms. From beginners to experts within the company, Sprout adds value to the work we do and the way we do it.
What do you dislike about the product?
I would prefer a fast and easy way to click on a post I have scheduled and actually view it's live component. For example, when viewing my calendar, I wish I could simply click on something that would show me the live post ON Facebook, Twitter, etc.
What problems is the product solving and how is that benefiting you?
- The ability to schedule, submit, approve, and automate content.
- Robust reporting that shows me all my social profiles and their performance in one swoop.
- Saving time and effort with beautiful reports that can be saved or screen captured for fast communication to stakeholders.
- An all-in-one stop for viewing and replying to comments & DMs for multiple accounts on multiple platforms.
- Robust reporting that shows me all my social profiles and their performance in one swoop.
- Saving time and effort with beautiful reports that can be saved or screen captured for fast communication to stakeholders.
- An all-in-one stop for viewing and replying to comments & DMs for multiple accounts on multiple platforms.
Recommendations to others considering the product:
Use Sprout's learning portal, even if you're an industry vet. Read resources they send, meet with your account person, etc. There's always something new to learn in this field and all of these avenues are great to tap into!
Been using for years and it's great!
What do you like best about the product?
I like the simplicity of the platform to help make everyday actions easy.
What do you dislike about the product?
The price is a bit much since I have over 40 different social profiles. I wish there was a better price point for users with bulk profiles.
I also wish I could upload photos directly to the platform so that when I am creating a post, I can choose from one of those, instead of uploading it every single time.
Lastly, I wish it was more user friendly when it comes to platforms other than Facebook. I often have issues with using it with Instagram, but I think that is more of an Instagram issue.
I also wish I could upload photos directly to the platform so that when I am creating a post, I can choose from one of those, instead of uploading it every single time.
Lastly, I wish it was more user friendly when it comes to platforms other than Facebook. I often have issues with using it with Instagram, but I think that is more of an Instagram issue.
What problems is the product solving and how is that benefiting you?
I am able to respond to more direct messages and schedule with ease.
Recommendations to others considering the product:
There are so many features, that I probably am not even aware of. Contact your account exec to learn more about it!
Easy Peacy Lemon Squeezy
What do you like best about the product?
My favorite part is that Sprouts combines all platforms in one place without having to navigate through many areas. It's also very self-explanatory but in the event you need assistance, they have wonderful customer support to help!
What do you dislike about the product?
So far, there isn't anything we don't like. Typically if there is a question(s) or any issue, they are quick to resolve which can make a difference.
What problems is the product solving and how is that benefiting you?
It's more efficient and has everything you need in one area. Prior to us using SproutSocial, we were using different platforms to complete our daily tasks, etc. Couldn't be happer.
Recommendations to others considering the product:
It may be frustrating to not have the full hang of SocialSprouts at first, especially if you're a total pro on the previous platform, but rest assured you will get the hang of it. SocialSprout offers great features that most platforms don't. You're able to maneuver through the site with no issues and have extra features that the previous platform may not offer. The best part is their live support center that is there to help and they take the time to help. Can't get any better.
Best management platform available, with some caveats
What do you like best about the product?
Sprout Social is a feature-rich social media management solution that delivers a number of great features. Social calendars, editorial workflows, in-depth reporting, automations, and more across all major social media networks.
What do you dislike about the product?
Given the size and complexity of the software, Sprout as a company is often slower to innovate than some of their more lean and agile competitors. The service can get very costly and many of the more advanced features (like social listening and premium analytics) are add-ons that are cost prohibitive for many businesses.
What problems is the product solving and how is that benefiting you?
As a growing agency, being able to manage all of our social channels across all of our clients in one place has been hugely beneficial. We get granular control over permissions to ensure our team and our client points of contact are able to be productive but not distracted by too many options or tools. The efficiency that helps create benefits everyone.
Recommendations to others considering the product:
If you need a solid, feature-rich, and scalable solution, Sprout is the way to go. If you need a solution for a small business and and cost or speed of innovation is a priority, you might be better served by a more niche product.
Easy platform to use! Great layout. Options for growth, but still amazing
What do you like best about the product?
scheduling. It's made super easy and quick. Love the option that tells you the best times to post. Also allows you to tag people before you post!!
What do you dislike about the product?
That you can't see deeper analytics. It should show you what your accounts current engagement rate is and not previous to last week. It always compares the analytics to previous weeks only. It would be nice to see your analytics alone.
What problems is the product solving and how is that benefiting you?
problems are usually due to contention errors so it gets fixed fast
Recommendations to others considering the product:
Easy to use platform. If there is an error they help quickly
Easy to use and trustworthy tool
What do you like best about the product?
From our entry-level coordinators to our Senior Vice President, Sprout Social is a tool that everyone can seamlessly jump into and learn to help execute on our social needs.
What do you dislike about the product?
Understanding the social media landscape changes daily I would love quicker turnaround times for new features that match updates, i.e. reporting for reels is needed!
What problems is the product solving and how is that benefiting you?
Our day-to-day management of our clients social media profiles is made extremely easy with Sprout Social. As our agency grows, Sprout has kept us organized and handles our growing bandwidth.
Recommendations to others considering the product:
If you have a growing team, I would absolutely go with Sprout Social. It makes management of profiles easy, provides amazing automations to relieve your workload, and gives you transparency into how your team uses the tool.
User friendly with amazing customer support
What do you like best about the product?
"Saved replies" is my favorite feature so far!
What do you dislike about the product?
I dislike the fact that sometimes while searching for tags by keywords, Sprout randomly takes me to the "create a new post" page.
What problems is the product solving and how is that benefiting you?
One of the benefits is that Sprout allows us to engage with users who reach out across different social platforms.
Manage Multiple Social Media Accounts with Ease
What do you like best about the product?
I like the robust usage of the platform. From being able to post content on separate channels, duplicating posts to help with content creation. The multi-tier workflow approval setup. Manage communications and engagement on boxes and responding to platform messages - all in one system - is a great time saver! The image tool for cropping and editing is also a great perk.
What do you dislike about the product?
I wish I could send client post approvals in a bulk view vs them getting each post to approve one-by-one. Some clients appreciate less emails in their inbox.
What problems is the product solving and how is that benefiting you?
Bulk posting, engagement via a single platform, image editing tools all help with efficiency.
Recommendations to others considering the product:
If you're looking to manage bulk posts for publishing content in the future to free you up to do more like engage with your audience, communicate back on customer service issues and get some great reporting, Sprout Social is the tool for you!
Good platform and good support.
What do you like best about the product?
I like that everything is in one spot. The reporting is great for my clients.
What do you dislike about the product?
It isn't the best interface with Instagram
What problems is the product solving and how is that benefiting you?
I am able to respond to people in live time.
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