Sprout Social
Sprout SocialExternal reviews
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Everything I Need & Extremely Helpful
What do you like best about the product?
Sprout Social allows me to do so much beyond simple posting. I love how I can quickly find a post I tagged over a year ago, how I can pull up a report in no time. What would take hours to do manually takes a minute or two.
I also love how accessible my account executive is. Whenever I have a question, they are right there right to help me.
I use this every day for work and would be lost without it.
I also love how accessible my account executive is. Whenever I have a question, they are right there right to help me.
I use this every day for work and would be lost without it.
What do you dislike about the product?
Because Sprout offers SO MUCH, it can be easy to forget what all is available to me, or where that one button is to show me what I want.
What problems is the product solving and how is that benefiting you?
We've been able to do more reporting and comparing what topics do best by using tagging and watching that. It's made our posts more direct and interesting.
Recommendations to others considering the product:
Look at a few of the competitors and it will be clear they can't match what Sprout offers.
Automate and Collaborate Social Media Content
What do you like best about the product?
I like that you can send posts for approval to all the necessary parties and leave direct comments and notes on each individual post. Keeps everything in a single platform.
What do you dislike about the product?
I don't like that Sprout sends an email for every single post in individual emails because you will often get 20 emails at once. It would be nice if they could be consolidated.
What problems is the product solving and how is that benefiting you?
One of our main issues with social in the past was visibility in each post. This is no longer a problem with being able to share each post for approval and notes.
Easy to use and responsive reps
What do you like best about the product?
The platform is easy to use for social posting. Setting up new client profiles is seamless and the reps are always helpful and responsive. Approval workflows are also easy to use and it captures data to tell you which times your posts should go out to receive the most engagement.
What do you dislike about the product?
The reporting section of the platform could be confusing if you don't know what you're looking for.
What problems is the product solving and how is that benefiting you?
Solving scheduled posts and inputting posts from our content calendars. The approval workflows make it easy for client leads to review posts to ensure it aligns with the client's needs and tone.
Simplifies Social Media Management
What do you like best about the product?
What I like best about Sprout is how simple it is to schedule content and work collaboratively with team members and clients.
What do you dislike about the product?
What I dislike about sprout is how often I have to reconnect my social profiles and receive error messages. But their support team is amazing and always responds quickly.
What problems is the product solving and how is that benefiting you?
Sprout Social helps our team stay organized and keep all of our clients content in one place.
Sprout makes social easy
What do you like best about the product?
The asset library and saved replies are great for speed and consistency. The scheduling and reporting is easy to use, as well as the approval process.
What do you dislike about the product?
Adding multiple users to get the full benefits of the approval process really increases the cost quickly.
What problems is the product solving and how is that benefiting you?
The Smart Inbox and Reviews makes it so that we never miss a touchpoint with a guest.
Managing multiple accounts - made easy
What do you like best about the product?
Managing multiple accounts with 1 login.
What do you dislike about the product?
Sporadic (seldom) "failed to post" errors.
What problems is the product solving and how is that benefiting you?
Being able to manage multiple social media accounts for multiple school districts all in one place with one login is an enormous time-saver. The recommended "optimal" times within Sprout seem much better than from the platforms themselves. The analytics reports are a huge help to have something ready-made to provide to leadership.
Recommendations to others considering the product:
None
Good platform for organization
What do you like best about the product?
I can see all the metrics from our platforms in one consolidated view. Saves my team a lot of time.
What do you dislike about the product?
Some functionality can only be managed on the app. I would like for everything to be available via the desktop.
What problems is the product solving and how is that benefiting you?
We are saving time by not having to log into each platform. Also, scheduling posts ahead is a big productivity gain.
Perfect if you love forum-style organization, not for the column-minded person
What do you like best about the product?
The ability to save, tag, quickly categorize and move content around. I'm posting more variety, more quickly, than I can with other platforms. I also find the reporting very reliable and easy to export. This is a good plat form for professionals or anybody managing multiple brands. Some of the other platforms are good for maybe the small business in-house marketer, but at the corporate level we are capable of doing so much more with stats and actions.
What do you dislike about the product?
I dislike that the menus are both on the left and the right, and everything is so deeply nested. Many of those things can be personalized and I am somewhat new to the tool.
What problems is the product solving and how is that benefiting you?
Curating relevant tweets and content that can be repurposed to support new brands that have a very limited flow of new/incoming content. Easy to respond to social engagements without hunting all over the internet to find those opportunities.
Sprout
What do you like best about the product?
Easy to use platform, in box communications between us and our marketing company
What do you dislike about the product?
there is nothing in Sprout that I dislike at this time
What problems is the product solving and how is that benefiting you?
able to reach social media with ease
Sprout
What do you like best about the product?
Schedule your posts in advance and great reporting tools.
What do you dislike about the product?
It can be very expensive if you add accounts.
What problems is the product solving and how is that benefiting you?
We are solving workflow issues with sprouts approvals process.
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