Sprout Social
Sprout SocialExternal reviews
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Good product - but could be improved
What do you like best about the product?
I like that the convenience of having all of my social profiles in one place - especially messages and comments! Additionally, the automation system has made filtering out negativity a breeze.
What do you dislike about the product?
I don't like that it's only hosted in-browser. The platform has to load and reload often which can be frustrating when you're trying to do things quickly. I didn't experience this kind of frustration when using Meta, so I wonder if its just a hosting/server issue rather than a platform issue.
Additionally, all of my social engagement has tanked significantly since using Sprout - this could just be a coincidence, but I think it's worth noting.
Additionally, all of my social engagement has tanked significantly since using Sprout - this could just be a coincidence, but I think it's worth noting.
What problems is the product solving and how is that benefiting you?
A bug issue we had before using sprout was streamlining our approval process. It has made it easier to get things approved and have conversations about what needs to be changed/improved about a post. Now, we're able to get posts approved days in advance and really take advantage of optimal posting times.
Avoid Sprout
What do you like best about the product?
The system is supposed to help agencies manage multiple social media accounts for various clients.
What do you dislike about the product?
The account managers and support team that ignores you when they have billed you past the end of contract date.
What problems is the product solving and how is that benefiting you?
I have been with them for 5 years but since they went public service has degraded along with the support and now there are other suppliers doing it for a lot less.
Very useful but slightly limited
What do you like best about the product?
It makes it easy to collaborate with others when creating social posts and wider campaigns. Also great for preloading content and preparing content in advance in one place, so quite handy.
What do you dislike about the product?
It's unclear how to change thumbnails in Sprout, as well as it's unclear whether you can tag people or not with the preloaded posts on LinkedIn - which is an issue for us particularly, as its the network we use the most. Could go some way to being more intuitive.
What problems is the product solving and how is that benefiting you?
Collaboration is probably the biggest issue that its helped to solve - easier to see how to get approvals in real time from more senior managers and members of the team, without as much movement.
They will try to rob you if you cancel your subscription.
What do you like best about the product?
The platform is intuitive and has several features that were cutting edge 4 years ago.
What do you dislike about the product?
Customer Service and the price. They will run you through a gauntlet of people if you try to cancel your subscription, and these people whose only job is customer service seem to have zero interest in serving customers.
What problems is the product solving and how is that benefiting you?
Managing multiple profiles with a single log in. It helps to organize social media posts with long term planning.
easy layout
What do you like best about the product?
The calendar for scheduling as well as the ability to separate drafts, unsuccessful posts, etc.
What do you dislike about the product?
There was a point whee sproud did not calculate reels on instagram so any video views or impressions were off because most of the business videos were reels
What problems is the product solving and how is that benefiting you?
Sprout now calculates reels in reports as well as it goes back to about July of 2021 to help track old reports
Sprout Social makes social media planning MUCH easier
What do you like best about the product?
That I can schedule multiple posts on multiple platforms, and see them all laid out in an easy way.
What do you dislike about the product?
I'm unable to autopost onto Instagram and Tiktok because of the niche sounds and edits that we use. I also wish there was a way to plan for Instagram based on seeing the IG feed.
What problems is the product solving and how is that benefiting you?
Having 5 accounts that I need to post multiple times to during the day, and saving me time by only living in one website to plan.
Social Media tool, perfect for Social Media Managers
What do you like best about the product?
I love how easy it is to do mass scheduling. I add each post one by one but I push it across 6 different platforms at once. I could also upload a csv file to upload all of my posts at once. It makes larger social media projects easy to schedule. I also enjoy the insights and reporting feature. It does a great breakdown of our audience and gives valuable insights so I know how to curate better content based on our current audience.
What do you dislike about the product?
I am not a huge fan of the calendar publishing view. I do with the view looked more like other platforms that break down by social media platform. I also do not like how there are so many extra costs to unlock features such as optimal posting times which are free on other apps. It would be great if there was a way to plan a post across all platforms and upload multiple sizes of the image and change the caption all on one window versus having to go in and add them individually.
What problems is the product solving and how is that benefiting you?
Sprout Social is solving the problem of needing to publish across multiple platforms at the same time and push out a lot of content at a time. This is extremely beneficial for my small business as I manage social media accounts and some of my clients have heavy content scheduling loads.
My Business and Sprout
What do you like best about the product?
Ease of responding and the collection of all reviews in one place
What do you dislike about the product?
sometimes difficult to navigate between the tabs
What problems is the product solving and how is that benefiting you?
This is my main platform for responding to reviews.
Intuitive, no-nonsense user design
What do you like best about the product?
The strong points about Sprout are intuitiveness and proper ways of following through on each interaction/communication, no matter the channel you're using. It has the proper tools to take your efficiency and reply-time to a new level.
What do you dislike about the product?
Their filtering and analytical tools can use some love and some refurbishing as when compared to any other tools Sprout offers they're falling behind. That's not to say they're useless or unusable, however, they can surely get a much-needed improvement.
What problems is the product solving and how is that benefiting you?
It tackles many different problems when it comes to running social media, mainly the focus is obviously on being able to manage everything in one place, thus keeping your reply times low, your customers satisfied and your team members aware of their goals/performance.
Enjoying the experience, and it's making life a lot easier.
What do you like best about the product?
Scheduling posts is extremely simple and easy to make more long-term posts.
What do you dislike about the product?
Unable to tag other accounts in prospective Twitter posts so have to manually do on the Twitter app. That, along with collab posts for Instagram is not available.
What problems is the product solving and how is that benefiting you?
Quick posts and ability to schedule out as needed. Sometimes native posts will have brief delays and not always go up at the minute stated.
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