Sprout Social
Sprout SocialExternal reviews
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Get What You Pay For
What do you like best about the product?
Sprout Social is the most comprehensive, overall problem-solving, team-friendly social media platform currently available. It schedules, it edits, it analyzes, it workflows, it does community management, and it's worth every penny.
What do you dislike about the product?
For all these features, the platform can be prohibitively expensive for most small-to-medium agencies or entities. While the features are exhaustive, they aren't perfect; there will always be something missing. Currently, it lacks the ability to post/schedule polls on LinkedIn, Twitter, and Facebook, and as is true with all 3rd parties is beholden to what is available to them via the native platforms' APIs.
What problems is the product solving and how is that benefiting you?
Sprout helps us schedule approved client posts across all channels, edit when necessary, engage with user interactions across all channels, employ an approval workflow, and track data across all these various needs to present to the client as proof of ROI.
Sprout has been instrumental for my education on social media metrics.
What do you like best about the product?
The post performance repots are incredibly valuale for my organization. I also loved the Sprout Learning videos.
What do you dislike about the product?
The smart inbox is difficult to navigate.
What problems is the product solving and how is that benefiting you?
Sprout has helped identify best content strategy.
Sprout Social helps me tweak and approve social posts created by a marketing firm for my non-profit.
What do you like best about the product?
Ease of access to the site, the calendar
What do you dislike about the product?
Some navigation tools aren't very clear.
What problems is the product solving and how is that benefiting you?
It's allowing an out-sourced marketing firm to create social media posts for my non-profit with final input and approval from me and another colleague.
Easy to use for social media monitoring
What do you like best about the product?
It's great to have all of my brand's mentions in one place.
What do you dislike about the product?
That the keywords in the inbox are only for Twitter.
What problems is the product solving and how is that benefiting you?
Sprout allows me to quickly respond to customer inquiries and complaints.
Great for posting across multiple channels
What do you like best about the product?
Its feature for posting across multiple channels and duplicating the posts does cut your time for assignments in half. Also reporting is quite outstanding. Tagging your partners in posts is also great. I like it so much more than any previous program I used.
What do you dislike about the product?
Sometimes you can't download the reports and- it is not really easy to re-connect the LinkedIn profile when needed. But on the other hand their Support system is outstanding!
What problems is the product solving and how is that benefiting you?
It is helping my company to work on Brand awareness and visibility for organic posts. Also, we can see our competitors in it also.
Easy, Comprehensive All-in-One Tool
What do you like best about the product?
Sprout is definitely one of the most easy-to-use and cohesive all-in-one social media platforms I've used in a while, and I've been running social media accounts professionally for a little bit over half a decade now. I enjoy being able to toggle through multiple different platforms/feeds for solving issues.
What do you dislike about the product?
NFT scams, NFT scams everywhere on the Twitter feed. Not much to do with Sprout itself but it would be nice if there was some type of AI tracking to parse through all the social media bots.
What problems is the product solving and how is that benefiting you?
Managing multiple different social media platfomrs and feeds at once and being able to switch through with ease while working alone or on a team.
Good tool. But can be expensive if you need a lot of seat licenses.
What do you like best about the product?
Easy to use interface means that I dont need to provide training to each person who joins. Reporting works well and I love the ability to create dynamic report URLs to share with leadership.
What do you dislike about the product?
Seat licensing business model discourages me from adding much of the company to Sprout. Can't schedule a RT or post a tweet thread within Sprout. Permissioning can be confusing.
What problems is the product solving and how is that benefiting you?
Ability to schedule and approve social content calendar works well. We can manage multiple social accounts from one interface. Reporting also allows us to get a full cross channel view of all social accounts.
Sprout is so easy to navigate and very informative in so many ways!
What do you like best about the product?
The simplicity is what I like the best! Sprout has very helpful tools and great breakdowns.
What do you dislike about the product?
There is nothing I dislike about Sprout.
What problems is the product solving and how is that benefiting you?
It is helping keep us engaged with our customers.
Better than other social media platforms out there
What do you like best about the product?
I still like how user-friendly Sprout Social is and how quickly it processes actions without lag making it easy to move from one comment to the next. I also appreciate the Zendesk integration for streamlining support. Recently, I’ve noticed some great new additions, like AI-powered report summaries, sentiment analysis for comments, and expanded platform integrations, including Threads and WhatsApp. These updates make it even easier to manage conversations, track audience mood, and engage across more channels in one place.
What do you dislike about the product?
My work has definitely become easier since we started using Sprout Social, and I honestly can’t think of any major issues. If anything, I’d love to see more customization options in reporting and perhaps more affordable pricing tiers, so smaller teams can access all the advanced features without budget concerns.
What problems is the product solving and how is that benefiting you?
Helps us with efficiency in timely responding and solving cases. My productivity has improved ever since we switched to Sprout social. There is analytics that is viewable to the user. We've used several social media platforms in the past, and this is far better compared to those.
Review of Sprout Social
What do you like best about the product?
I like the publishing tool best — this is what sets Sprout apart in my opinion. I appreciate that I can add notes to incorporate holidays or internal flags about content or updates that need to be made. I also think it's convenient to be able to designate content as drafts directly in the compose tab.
What do you dislike about the product?
I find the lack of tagging in the listening tool a bit frustrating — our brand closely monitors what people are saying about us online, and with such a high volume, we tend to check thoroughly every few days. I need to be able to flag content easily so that at the end of the week, when it comes time to write a report, all of the messages are in one place. I've been trying to utilize the internal comment feature for this, but it requires a *lot* of clicking and navigating around just to open up a few tweets natively.
What problems is the product solving and how is that benefiting you?
Social Media Management — Sprout is handling a lot of the logistics of our social media presence. So far, Sprout has streamlined a lot of processes for us, with the Bitly integration and the sprout link in bio, especially. It also helps us to have all of our reporting capabilities on one platform.
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