Sprout Social
Sprout SocialExternal reviews
6,225 reviews
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Sprout has been great for publishing, smart inbox and analytics.
What do you like best about the product?
Publishing on all platforms, smart inbox
What do you dislike about the product?
Reviews / business listings reporting is lacking
What problems is the product solving and how is that benefiting you?
Ability to publish seamlessly on all social channels, communicate internally on posts, community management on all channels.
The platform is great, but the customer service is very difficult to get in touch with.
What do you like best about the product?
Automation! Employee Advocacy and scheduling abilities are my favorite.
What do you dislike about the product?
Customer service/support doesn't reply, so it's hard to troubleshoot or get responses. Some reps throughout the process have been better than others. Wish there was more customized purchasing and pricing options.
What problems is the product solving and how is that benefiting you?
Scheduling, tracking and scaling our social media and employee advocacy
Simple scheduling platform
What do you like best about the product?
Sprout is very user-friendly and simple to use. I primarily use it for scheduling and love the workflows tool so we can ensure all parties have approval before posting.
What do you dislike about the product?
The biggest thing that is just a pain is random profiles disconnecting. I totally understand when it's done for security reasons, but it tends to happen very frequently with our 7+ profiles.
What problems is the product solving and how is that benefiting you?
It streamlines our social posting process and also makes it easier for multiple people to have access to social platforms.
New sprout user having a good time
What do you like best about the product?
Optimal posting times, product tagging for IG, duplicate option, notes option in calendar view
What do you dislike about the product?
Any of the facilities that are above a basic level of understanding seem difficult to learn and piece together
What problems is the product solving and how is that benefiting you?
Sprout helps me solve everything related to my role. I know when to post, what to post and it makes it super easy
Super Insightful Data Source
What do you like best about the product?
The ability to add so many filters and caveats to the data.
What do you dislike about the product?
Could be broken down even further to make even easier.
What problems is the product solving and how is that benefiting you?
Making data fun and easy to understand.
Sprout Review
What do you like best about the product?
I love that Sprout is always up to date with the newest features like incorporating TikTok and Reels into the platform. I also have had a great time working with the team over at Sprout. They are super accommodating and try to get me answers promptly, which makes me and my work feel valued.
What do you dislike about the product?
Nothing yet! I just joined OLLY 5 months ago, so still figuring out all of the resources I used and need, and so far Sprout has been a treat to work with.
What problems is the product solving and how is that benefiting you?
Reporting on TikTok - this was something we were doing manually and on the side. Now I can find all of my data in one place. Also, with the new upgrade, we will be able to add our FAQ answers so that we can easily find them and respond in the platform vs using an excel and copy and pasting answers one by one.
Very easy to use!
What do you like best about the product?
Sprout was very easy to use and was able to connect all of our accounts in one place! The ability to queue up posts and review submissions helped our organization keep to our processes.
What do you dislike about the product?
I wish the reporting dashboard was a bit clearer and showed all the metrics we would like to see.
What problems is the product solving and how is that benefiting you?
It allows multiple people post to our accounts without needing direct login access to the accounts.
Sprout Review
What do you like best about the product?
Smart inboxes
Tagging customer responses
Tagging customer responses
What do you dislike about the product?
Reporting metrics - likely unavailable due to Meta restrictions
What problems is the product solving and how is that benefiting you?
Community management response times and categorisation
Competitor performance insights
Competitor performance insights
Sprout is hands down the best platform for managing all your social media needs in one place!
What do you like best about the product?
The Smart Inbox is an incredibly helpful tool. As a company that deals with thousands of incoming comments, messages, and reviews each week, Sprout's Smart Inbox allows us to easily manage those and see what's been taken care of and what needs to be escalated to other departments.
What do you dislike about the product?
Right now, Sprout's Smart Inbox doesn't allow for managing of YouTube comments, which would complete our needs in that area. Also, their advanced analytics in reporting are extremely pricey. It would be nice if you could pick a la carte on the options for advanced analytics as a company like ours doesn't require but a few options.
What problems is the product solving and how is that benefiting you?
Sprout Social allows us to easily have multiple people in the department handling their respective tasks while also providing key stake holders a birds-eye view of what's happening within the campaign. Sprout's interface is extremely user-friendly and offers anyone the ability to understand what they are looking at.
Overall a great experience, with a few minor setbacks
What do you like best about the product?
It helps to have all channels in one place and it's user-friendly and visually appealing.
What do you dislike about the product?
We'd like better options for reporting and the profile limit for folders makes responding to reviews and comments more difficult.
What problems is the product solving and how is that benefiting you?
Having a TikTok integration has been helpful for us so we don't have to manage those comments natively in the app.
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