Sprout Social
Sprout SocialExternal reviews
6,228 reviews
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Fantastic Scheduling and Support, Social Listening Could Improve
What do you like best about the product?
The software is so fantastic at scheduling and monitoring all of my accounts. I also greatly appreciate the exceptional support.
What do you dislike about the product?
The social listening tool i didn't find to be as useful as I had hoped.
What problems is the product solving and how is that benefiting you?
Sprout allows me to manage all my content creators work easily and manage all my accounts in one dashboard.
Effortless Multi-Platform Posting, But Link Loading Can Be Unreliable
What do you like best about the product?
Being able to post on mutiple platforms at one time, not having to create three seperate posts.
What do you dislike about the product?
It is touch and go when loading the links and the thumbnail image
What problems is the product solving and how is that benefiting you?
Being able to look at all the metrics in one platform, saves so much tume
Effortless Social Scheduling with Valuable Insights
What do you like best about the product?
I love the ease of use of Sprout Social, which makes scheduling social posts straightforward. It helps me get historical information about our audience and engagement, and I find it useful to check how we stack up against other agencies in terms of engagement and audience in surrounding states. The initial setup was very easy.
What do you dislike about the product?
sometimes my alt text doesn't show up on photos in Facebook posts
What problems is the product solving and how is that benefiting you?
Sprout Social helps me schedule posts and access historical audience and engagement data, making it easy to see how we compare to other agencies in terms of engagement and audience.
Effortless Social Planning, Needs Better Social Listening
What do you like best about the product?
I love how Sprout Social allows us to see the overall grid layout, which helps us avoid graphic clutter and ensures consistency across our feed. The posting ahead feature is fantastic for keeping our content organized and timely. I especially appreciate the recommended times for posting, as it optimizes our content engagement. The platform provides the convenience of planning out all our social posts across different channels, making it a comprehensive one-stop management tool. The initial setup was very easy, and I really appreciated the onboarding process with the Sprout Social team.
What do you dislike about the product?
I find the social listening feature in Sprout Social incredibly unhelpful. It fails to pick up on relevant news and instead alerts me to unrelated information, which is disappointing. I feel like I was upsold on this feature without it delivering the expected value.
What problems is the product solving and how is that benefiting you?
I use Sprout Social for social media planning, offering a clear grid layout. It helps maintain a consistent feed and allows efficient scheduling with the posting ahead feature and recommended posting times. It also centralizes our social media management across platforms.
User-Friendly and Delivers All the Data I Need
What do you like best about the product?
User friendly, offers the data that I need.
What do you dislike about the product?
As of now, I haven't found anything that I do not like about it. It's been great!
What problems is the product solving and how is that benefiting you?
We can identify guest reviews as well as the names of the individuals who are mentioned in them.
Intuitive and Powerful Tool for Social Media Management
What do you like best about the product?
I appreciate how easy Sprout Social is to use, both for myself and for teaching newcomers, which makes the onboarding process smooth and stress-free. Its transparency is valuable, as it notifies me when metrics depreciate on native platforms, keeping me proactive about performance changes. I love the automation features because they streamline many processes, such as scheduling and auto-replies, essentially doing the work for me and maximizing efficiency. The intuitive, clean user interface is not clunky, making navigation straightforward and ensuring a pleasant user experience. The setup process was very simple, supported by responsive chat and support, which provided immediate assistance when needed. This ease of use, combined with effective automation and transparency, makes Sprout Social incredibly valuable for my needs.
What do you dislike about the product?
I would like Sprout Social to improve the ability to add more accounts, particularly LinkedIn ad accounts or other paid accounts within native platforms. Additionally, it would be beneficial if the metrics were clearer, as I find it unclear how some metrics are calculated or what they are specifically reporting on.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to create automated reports and graphs within the platform and find optimal times to schedule posts, maximizing engagement and reach.
Intuitive Platform with Excellent Support, Minor API Limitations
What do you like best about the product?
I love the user experience of Sprout Social, I have used other social management platforms and found them to be much less intuitive to use. Also, the customer support and onboarding processes have been excellent.
What do you dislike about the product?
The only downsides I have found with Sprout Social are due to platform API restrictions and not due to the software itself.
What problems is the product solving and how is that benefiting you?
Sprout allows me to deploy social content at scale and keep my workflows organized while also providing the analytics I need for reporting.
Efficient and Reliable for Quick Text Storage
What do you like best about the product?
It's efficient and stores a ton of quick texts.
What do you dislike about the product?
No complaints, I think it runs smoothly and well, it never appears to go down and meets all my needs. Would recommend for sure.
What problems is the product solving and how is that benefiting you?
It allowed us to Market and bring in consumers from said posts specifically.
All-in-One Social Media Solution—Perfect for Small Teams
What do you like best about the product?
I have used Sprout Social for years in various roles. I am often on a small social team, if not the only person on the social team, and I love Sprout for all of the capabilities it provides in one platform. I can schedule and create content, perform community management tasks including social listening, send content to the team for review easily, and utilize the robust reporting to share out key performance metrics with the team. Although I have only received a demo of their influencer platform, I believe it also seems like a helpful tool.
What do you dislike about the product?
I wouldn't say there are any downsides to using Sprout Social, except if you are sharing seats with someone, the platform will kick you out if you're logged in at the same time.
What problems is the product solving and how is that benefiting you?
As someone who doesn't just do social for an organization, it helps me to perform all the tasks I need within one platform. I have also used Sprout in a setting where I was managing multiple brands at once and it was easy to switch between the various brands.
All-in-One Social Management with Minor Tweaks Needed
What do you like best about the product?
I like how robust Sprout Social is in terms of its capabilities. It allows me to listen effectively, manage a content calendar, and build custom reports, all within one platform. The tool also facilitates influencer management, providing a comprehensive solution under one roof, which is incredibly convenient. This all-in-one setup makes Sprout Social a central hub for managing social media efforts efficiently, reducing the need for multiple disparate tools and simplifying our workflow.
What do you dislike about the product?
{"The influencer platform is still pretty bare bones. It lacks advanced features that could enhance the management and interaction with influencers.","Not being able to pay influencers through the Sprout Social platform is a significant inconvenience. This limits the ability to manage influencer partnerships entirely within the tool, requiring me to use external channels for payments."}
What problems is the product solving and how is that benefiting you?
Sprout Social organizes our social media with a content calendar and manages inbound queries. Its influencer tool aids in sourcing and managing partnerships. We create custom reports and centralize influencer management, all under one platform.
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