Sprout Social
Sprout SocialExternal reviews
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Sprout Social helps my digital marketing team save time!
What do you like best about the product?
My digital marketing team implemented Sprout Social a little over a year ago. Since then, we've been saving time by utilizing the built-in approval workflows. We've eliminated the need for multi-step review processes and have consolidated everything into one platform. It's a dream!
What do you dislike about the product?
When a post isn't approved in time for its scheduled posting time, the content disappears into a folder that is tricky to find. It would be great if these messages would go back into the "draft" folder for easy access and editing. Not a deal breaker, though.
What problems is the product solving and how is that benefiting you?
Sprout Social is helping us to save time, streamline our workflows, and monitor social media more effectively. Additionally, we love being able to access in-depth account and post analytics directly within the platform. It's our one-stop shop for social media management.
User friendly platform, Great support
What do you like best about the product?
It's user-friendly and just very intuitive.
support has been amazing. Fast, knowledgeable and very understanding.
Sense of urgency.
We used Hootsuite before, this was less intuitive and I found their Support less helpful
support has been amazing. Fast, knowledgeable and very understanding.
Sense of urgency.
We used Hootsuite before, this was less intuitive and I found their Support less helpful
What do you dislike about the product?
Every now and again one of the profiles seem to disconnect, which means we have to manually reconnect them.
Getting a message when signing in would be helpful
We mainly find out when one of our social team is trying to post or moderate.
Getting a message when signing in would be helpful
We mainly find out when one of our social team is trying to post or moderate.
What problems is the product solving and how is that benefiting you?
Integrating our social media platforms into one orderly platform.
Integrating our Support CRM system to one platform instead of several.
Multiple accounts can login at the same time.
Easy overview of our engagement, reach and the social listening tool is very handy.
Integrating our Support CRM system to one platform instead of several.
Multiple accounts can login at the same time.
Easy overview of our engagement, reach and the social listening tool is very handy.
Sprout has really helped our small team streamline communication and get organized across channels.
What do you like best about the product?
Pulling reports across multiple platforms - especially for big campaigns that cover lots of channels.
What do you dislike about the product?
How involved Listening is to set up. It takes a lot of time, tweaking, and understanding. Our team is too small to dedicate the time to get that done.
What problems is the product solving and how is that benefiting you?
An all-in-one place tool. It helps us stay organized from our content calendar, replies, and reports. Everything is done in Sprout.
The best social platform out there
What do you like best about the product?
The approval process! It's great and hard to find anywhere else.
What do you dislike about the product?
The frequent glitches. It's not rare for data in reporting to be off
What problems is the product solving and how is that benefiting you?
Scheduling reels
An extremely thorough and innovative tool
What do you like best about the product?
One of the things I liked the most about the Sprout tool, was the reports that I could generate, and include in my presentations. They went into depth about our follower demographics, locations, and other pages they're following. I also liked that I could see my recommended posting times in my calendr, add comments for my agency, view the snapshot of how it would appear on each platform, could see all the messages... so much!
What do you dislike about the product?
I genuinely can't think of anything I dislike about Sprout. And I tried!
What problems is the product solving and how is that benefiting you?
We never realized we needed access to a social listening tool until we used Sprout. It provided us with more data than we knew what to do with, and more insight into what kind of content our followers engaged with, and that was a huge help for our social team.
software
What do you like best about the product?
Reviews to help the customer understand.
What do you dislike about the product?
not very customer service friendly for reps
What problems is the product solving and how is that benefiting you?
None really
GREAT ALL ROUND
What do you like best about the product?
The fact that Sprout Social can handle so many aspects of social media management in one solution.
What do you dislike about the product?
The downsides I experienced were API issues with Facebook which sometimes created issues and lags.
What problems is the product solving and how is that benefiting you?
The main benefit is listening and being able to catch posts about my company that need addressing.
Sprout Social is AMAZING!
What do you like best about the product?
I live he listening tool. It allows me to know exactly what content I should focus on based on what users are speaking about on social media platforms and also on the wrb.
What do you dislike about the product?
One thing that can be improved is the use of more tools.
What problems is the product solving and how is that benefiting you?
It allows us to understand how users are feeling and talking about our brand.
Has the potential, but lacking the follow through
What do you like best about the product?
Clean, simple to use interface. Basic out of the box reporting looks beautiful.
What do you dislike about the product?
There isn't a lot of customization capabilities in the reporting. Does everything ok, but nothing terrific.
What problems is the product solving and how is that benefiting you?
It gives us a unified platform to view most of our social media.
Sprout Social is by far the best social media management tool out there
What do you like best about the product?
The ability to assign tasks to different teams; the ability to build/schedule posts; extensive and detailed report generation; competitive analysis; and excellent customer service.
What do you dislike about the product?
The cost is the biggest drawback to Sprout Social.
What problems is the product solving and how is that benefiting you?
We had issues in responding to incoming messages quickly, but the ability to assign tasks has solved that problem.
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