Sprout Social
Sprout SocialExternal reviews
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Quality platform, some missing elements for heavily regulated industries (Pharma) but updates seem to be come often.
What do you like best about the product?
Customer service is still great! The platform's ease of use and accessibility is ideal.
What do you dislike about the product?
We have used several platforms for moderation now and Sprout seems to be the most accessible, useful, and powerful. There are still some shortcomings across all platforms especially when it comes to the needs of highly regulated industries like pharma but otherwise, Sprout has been great.
What problems is the product solving and how is that benefiting you?
In previous programs, we could not export reports or add response/comment content tags. Having the option to do so now is helpful.
Great all in one tool with analytics and social listening
What do you like best about the product?
Great all-in-one tool - use it for scheduling posts, drafting posts, analysing results and social listening. Sprout replaced Hootsuite for us and satisfied all our needs in terms of social. The user experience is simple and easy. It did take a while to get all teams to get used to it, but as with all tools. It's great for when you have multiple teams using social not just the social media marketing team. Good approval process as well.
What do you dislike about the product?
Mostly happy with the platform, if I have to pick one, it'll be to have a proper onboarding experience/ tutorial for departments and teams that are not as familiar with social tools
What problems is the product solving and how is that benefiting you?
Scheduling social posts on all social platforms, including LinkedIn and Instagram. Comparing results and looking at performance. Labelling/ categorising posts for easy organising
Sprout Social is a well though-out platform for social media management
What do you like best about the product?
What we like best about Sprout is the user experience on the platform. Navigating a user-friendly tool while also being more productive through the platform is a huge win. This allows social media management to be more effective and efficient when creating branded content.
What do you dislike about the product?
The only thing to dislike about Sprout is that sometimes there can be delays in data populating for certain channels.Their teams are always quick to address any issues an account can experience.
What problems is the product solving and how is that benefiting you?
Sprout solved our problem of not having access to analytics past a 3-month window. We used a different platform for a while and had to analyze all of our data manually via native platforms. With Sprout, data collection and analysis of our performance is a lot easier.
Perfect Tools !!!!
What do you like best about the product?
User Friendly and a lot of options for report
What do you dislike about the product?
Lack of Facebook and LinkedIn group publishing
What problems is the product solving and how is that benefiting you?
In terms of its pure functionality, it would be easy to recommend Sprout Social for businesses of all size
The best reporting for a non-profit's social media channels!
What do you like best about the product?
I love how Sprout Social provides a way to tag social posts and pull reports of a tag or a tag group. Before implementing Sprout Social, I spent 2-3 days/month pulling reports, and now it takes 5 minutes! I really like the notes feature which helps keep track of what I want to post on a day without needing to actually make the post. It also helps with keeping track of what content should be in a post.
What do you dislike about the product?
The Sprout Queue was an interesting idea, but in application it doesn't quite hit the mark. I'd end up with posts going out at the same time or the same post going out multiple times in a row. I've ended up using the notes feature much more!
What problems is the product solving and how is that benefiting you?
Besides the obvious time-saving reporting capabilities, being able to add notes to a day makes my job so much easier!
Sprout has made my social media management streamlined & organized!
What do you like best about the product?
The ability to generate reports, & customize them tailored to everyone's needs. I also think the smart inbox is so necessary and a huge benefit to our team when trying to organize all of our community engagement
What do you dislike about the product?
Sometimes with the posting, there are things that still need to be done natively in the app, and it could be better if we are able to get more control from in sprout!
What problems is the product solving and how is that benefiting you?
It's helping us with community management, organization of our inboxes, its helping us schedule out our content and be able to have a steady stream of media to all of our social channels.
Sprout is everything I hoped for in a social media management tool
What do you like best about the product?
This is one of the most comprehensive and best-designed social media management tools I have seen. It is a joy to use—I actually look forward to scheduling posts and responding to customers because the process is so much easier than it was before I had Sprout
What do you dislike about the product?
It would be really helpful to have more AI-driven tools within the software for tagging, building listening topics, and just generally aiding in the process of managing social media accounts. Also would love the ability to group posts with different posting times or slightly different content into a single bundle.
Listening tools are very expensive and hard to break through the noise to actionable insights if you are a small to mid sized brand
Listening tools are very expensive and hard to break through the noise to actionable insights if you are a small to mid sized brand
What problems is the product solving and how is that benefiting you?
We were previously managing social media accounts natively on each platform. This took a significant amount of time each day and made it easy to miss important events. Bringing it all under one roof has cut our management time in half—maybe even more. The ability to handle approvals, to have team conversations about how to respond to a comment, etc are also huge wins for us.
Smooth
What do you like best about the product?
What I appreciate most about using Sprout Social is its well-organized nature and ease of navigation.
What do you dislike about the product?
In my experience, Sprout has been very helpful. I haven't encountered any issues while using it.
What problems is the product solving and how is that benefiting you?
There’s no issue at all. I rely on Sprout to view the Engagement Rate of the content we post. It has become my go-to tool whenever I want to check our weekly performance.
Review Fairly new user
What do you like best about the product?
As a new user the platform is very simple to operate, Even as a non millennial I can easily post
What do you dislike about the product?
I would like to add Audio- Music , If this option is available I am yet to discover this
What problems is the product solving and how is that benefiting you?
The problem was the branch was dependant with stand across the board post from head office. This has now helped the branch promote specific offerings
Great customer experience
What do you like best about the product?
Great tool for social listening and moderating social accounts for clients
What do you dislike about the product?
Have no dislikes at the moment as we recently started using the platform
What problems is the product solving and how is that benefiting you?
Being able to moderate social media accounts for client efficiently and effectively
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