Sprout Social
Sprout SocialExternal reviews
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Intuitive and easy to use application with some room for improvement on 3rd party integration apps
What do you like best about the product?
Good UI and overall UX.
Easy to locate and respond to customer messages.
Setting up the integration with Salesforce is easy.
In comparison to Social Studio, Sprout is a better solution (overall).
Easy to locate and respond to customer messages.
Setting up the integration with Salesforce is easy.
In comparison to Social Studio, Sprout is a better solution (overall).
What do you dislike about the product?
There is room for improvement regarding the integration with Salesforce. Example: capturing agent response times on the Sprout Social Post Object.
Sprout support takes too long to provide feedback on issues, and currently they cannot set up video calls to troubleshoot problems.
Sprout support takes too long to provide feedback on issues, and currently they cannot set up video calls to troubleshoot problems.
What problems is the product solving and how is that benefiting you?
Allows us to see the complete picture of customer engagements. We can easily reach out to our customers using the Sprout Social component in Salesforce.
We can respond to Instagram DMs and other message types, which we couldn't previously do from Social Studio.
We can respond to Instagram DMs and other message types, which we couldn't previously do from Social Studio.
Very user friendly and whenever I've had an issue or question I was able to easily contact support
What do you like best about the product?
How user-friendly and self-explanatory most of the features are.
What do you dislike about the product?
I wish we could publish stories directly from a browser instead of a mobile upload from the Sprout app
What problems is the product solving and how is that benefiting you?
They added in the reel feature which has been very helpful
A tool for your organized social networks.
What do you like best about the product?
Provides social analysis.
Ability to create a board for social listening.
Zone to answer the DM directly.
Schedule content.
Post content at a later date.
Robust (and downloadable) reports and analytics.
Ability to create a board for social listening.
Zone to answer the DM directly.
Schedule content.
Post content at a later date.
Robust (and downloadable) reports and analytics.
What do you dislike about the product?
The price is a bit expensive.
Support can sometimes take a while to respond.
Support can sometimes take a while to respond.
What problems is the product solving and how is that benefiting you?
Sprout Social allows us to manage our social media programs, giving us a single platform to schedule and post content, respond to comments and direct messages, and review our analytics and performance.
We may also deposit images and store relevant files for posting on our social accounts.
Ability to view all messages, from multiple networks and searches in one inbox.
We may also deposit images and store relevant files for posting on our social accounts.
Ability to view all messages, from multiple networks and searches in one inbox.
Sprout has helped me and my org be organized and diligent in our social media planning and tracking.
What do you like best about the product?
What is most helpful about Sprout Social is the social media analytics. This helps me and my org to see which kind of engagement posts are getting and how we can be better.
What do you dislike about the product?
What I dislike about Sprout Social is that I am not able to add more reviewers to review a post. I can only add one QA person and then change it to another person.
What problems is the product solving and how is that benefiting you?
Sprout Social is helping my organization solve time commitment issues. We are able to schedule posts in advance, we are able to add reviewers, and have more than one person on our team be able to do the job vs. one person. This benefits us greatly and allows us to be more flexible.
SproutSocial Provides Real-World ROI for Campaigns
What do you like best about the product?
Not only does the Sprout Social tagging functionality and reporting options give me accurate metrics for my Board and sponsorship reports, but I have also used the data to apply for awards for my organization. I love how I can compare growth over years and evaluate how graphics, videos, and testimonials perfect against one another.
What do you dislike about the product?
I wish we had the ability for more than one listening campaign in our contract. As a non-profit, we cannot afford to add more to our account.
What problems is the product solving and how is that benefiting you?
Sprout enables us to work more collaboratively across the team so it saves staff time and allows us to be more productive. The reporting gives us deeper metrics than we've had with other platforms so that is appreciated across departments, and proving the impact of our social media engagement to sponsors and key stakeholders. If I am presenting at a conference or applying for an award, Sprout Social screenshots are always part of my deck.
Enhanced our social strategies in less than a month.
What do you like best about the product?
I enjoy the easy publishing tool and the ability to review posts on the calendar. Each tool is easy to use. Sprout Social considers how marketers think and what they need for social media marketing.
What do you dislike about the product?
I hope developers consider creating a tool for A/B tests and multivariate tests. I can accomplish tests with customized tagging, but having a tool to do this easily would be helpful.
What problems is the product solving and how is that benefiting you?
Sprout Social helped us solve sharing social media performance reports with colleagues and business stakeholders. I appreciate the easy-to-use dynamic reports.
Sprout Social has great tools
What do you like best about the product?
I think the thing I like the most about Sprout Social is that it is very easy to navigate and that you can schedule posts for all platforms, which can't be done through other websites.
What do you dislike about the product?
Something I have noticed recently that I really don't like is that if you choose to crop a photo that you're about to schedule a post, the quality can be sacrificed and might not be as good as the original photo
What problems is the product solving and how is that benefiting you?
Being a social media manager in a corporate setting can sometimes be difficult with how many things need to be posted, Sprout social helps alleviate that pressure in managing posting.
Best all around social media management tool
What do you like best about the product?
If you're looking for an all-in-one solution to schedule content, collaborate with internal teams, set up listening trackers, manage your inboxes across channels, and dive into deep data, Sprout Social is a fantastic choice.
What do you dislike about the product?
To no fault of Sprout social, due to API limitations, some features that involve Instagram cause extra steps to engage with users, making things a little time-consuming.
What problems is the product solving and how is that benefiting you?
Sprout Social is helping me manage essential aspects of my brand's social media strategy by allowing me to have a user-friendly platform with great options for collaborating and communicating.
Social Media Manager
What do you like best about the product?
Scheduling content on multiple platforms and pulling reports.
What do you dislike about the product?
Social listening and cost of the platform. Also when we boost a piece on content it doesnt pull all of the metrics. Have to use IG natively for stats.
What problems is the product solving and how is that benefiting you?
focusing on different types of content.
I've only been using this platform for a few months now, but it has been convenient & easy-to-use.
What do you like best about the product?
Easy way to share information with the organization's stakeholders. Plus, I can adjust the notifications as I see fit.
What do you dislike about the product?
I enjoy engaging in Sprout Social on the desktop. I haven't been a fan of the experience via the App; however, that could be because of my lack of familiarity.
What problems is the product solving and how is that benefiting you?
I needed a one-stop-shop for all things social media, etc. for our organization's team members and stakeholders, and Sprout Social serves us well and fills that need.
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