Sprout Social
Sprout SocialExternal reviews
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Happy with the experience
What do you like best about the product?
The training I received. It was very easy to understand and helpful.
What do you dislike about the product?
Cost of the licenses. Its very expensive.
What problems is the product solving and how is that benefiting you?
It helps us deliver customer support over Twitter.
Great overall experience
What do you like best about the product?
I like how you can see at a glance all the data regarding the posts, see its performance, compare it to another period and see what works best and what doesn't work.
What do you dislike about the product?
I feel like it is not that easy to understand everything you read in the reports and it would be great to be able to have a simplified report highlighting what is the most important.
What problems is the product solving and how is that benefiting you?
It allows me to schedule posts across all our social media accounts, easily, specially with the duplication tools. It's easy to resize the pictures too, and I take less time.
Would Recommend Sprout
What do you like best about the product?
When I use Sprout for community management, I love that the software aggregates comments and DMs from all of our platforms into one inbox. I can easily flag issues to our people, which generally makes the process more seamless.
What do you dislike about the product?
I don't find Sprout to be the most user-friendly, as there are just too many functions.
What problems is the product solving and how is that benefiting you?
I use Sprout Social primarily for community management. We have a separate software for scheduling posts and for analytics.
It has been great for reporting on our social media performance.
What do you like best about the product?
I love how the reporting is organized by account and channel. The metrics are easy to find and export. I do not use the tool for publishing, though, just for reporting and analytics.
What do you dislike about the product?
We also use a direct connection between Facebook and Instagram Insights with our Data Studio report and it's been confusing to understand the differences across platforms to show what is organic vs. paid.
What problems is the product solving and how is that benefiting you?
It's helping us to pull data to show community growth and engagement for our social channels and to show individual post results so that we can understand what types of content are most engaging and how we can better connect with our consumers.
I love Sprout Social, it's been pretty smooth
What do you like best about the product?
Asset library, tag features for reporting, the onboarding specialist was super helpful, scheduling with smart times, reporting features, competitor viewing, the ability to drag and drop the calendar
What do you dislike about the product?
The header image when I post a blog sometimes defaults to the first image in the post rather than our hero image. I tried fixing it with the support team but didn't have any luck.
What problems is the product solving and how is that benefiting you?
It's helping me stay organized. A problem I anticipated having was not being able to keep everything in a good order. It's also helping me report back to my team about my progress, solving the problem of not knowing how social is reporting.
Sprout social is my go to choice
What do you like best about the product?
The workflow options Sprout provides are invaluable to the bigger organizations I use it for. Also the way it scales for bigger or smaller orgs makes it usable no matter the size of who is using it.
What do you dislike about the product?
Price options can sometimes be prohibitive when adding on features beyond the basic things (like workflow). Also adding users to an account can be quite expensive
What problems is the product solving and how is that benefiting you?
Workflow and content planning. Being able to load in content weeks or even months out means things don't slip through the cracks and makes day to day social media planning much easier
Sprout Social Review
What do you like best about the product?
Have been working with a customer support specialist to ensure we’re getting the most out of the software.
What do you dislike about the product?
Still find no use of the social listening add on. It’s tricky to set up and the results are still irrelevant.
What problems is the product solving and how is that benefiting you?
Sprout is saving me lots of time with reporting. I can access all data in one place without having to go to various sources.
User-friendly platform to manage social media content
What do you like best about the product?
Sprout Social stands out in front of other services thanks to its user-friendly interface, ease to use and integration with the main channels APIs, which ensures the quality of all data.
What do you dislike about the product?
It can be challenging to understand Sprout Social's jargon, e.g., it classifies incoming mentions or comments as 'messages,' which may make you think someone sent you a direct message. Also, it mixes the terms 'label' and 'tag' depending on which section of the platform you're at.
What problems is the product solving and how is that benefiting you?
It allows us to centralize our content calendar and grant everyone access. It also helps us define approval flows to quickly manage post requests from other teams. Lastly, the Smart Inbox section comes in handy for essential community management.
The tool is powerful.
What do you like best about the product?
I like the competitor analysis abilities.
What do you dislike about the product?
I wish it had better capabilities for previewing the content as would display in-network.
What problems is the product solving and how is that benefiting you?
Sprous Social is saving me time with my social media community management.
Convenient but needs improvement
What do you like best about the product?
Being able to schedule posts in advance and analytics
What do you dislike about the product?
Not being able to @ LinkedIn posts is limiting.
What problems is the product solving and how is that benefiting you?
Being able to schedule multiple posts in advance for the same day is a time saver
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