Sprout Social
Sprout SocialExternal reviews
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Sprout is great at many things, and could improve in some others
What do you like best about the product?
I love the time suggestions for when a post will do best, the ease of having multiple platforms in one place, and the ability to easily tag posts for campaigns or sponsors.
What do you dislike about the product?
Putting together a campaign can be tricky, sometimes the quality of a photo can be reduced and the maximum file size isn't very big to begin with, and sometimes accounts disconnect without any reason.
What problems is the product solving and how is that benefiting you?
Sprout Social allows us to evaluate how to execute social plans, day to day posting, and compile reports for ourselves and our partners. It is a very versatile program that does a multitude of things revolving around social media.
Robust Tool, Excellent Support
What do you like best about the product?
It's easy to use and gives you robust metrics, reporting, and even listening tools -- all in one place. Best of all, the support team is responsive and solution-oriented!
What do you dislike about the product?
I have yet to find a real disadvantage to using Sprout. It would be nice, though, if more contextual help popped up. The tool is so robust that you can miss out on half its power by missing features.
What problems is the product solving and how is that benefiting you?
It's helping us to track our campaigns, hashtags, and keywords. Sprout has given our team actionable insights into our performance and that of our competitors. In short, its helping us to improve our social campaigns and drive the results we seek.
Great, and easy to use to manage our social channels
What do you like best about the product?
The platform was easy to set up, and it's easy to use weekly to schedule posts in advance. I like the reporting and tracking for changes to our metrics over time. This is great for my marketing reporting.
What do you dislike about the product?
The cost went up, so it's very pricey monthly.
What problems is the product solving and how is that benefiting you?
The analytics is very superior to what I can find on each social platform.
Very comprehensive tools
What do you like best about the product?
The smart inbox is particularly helpful. But posting to almost all platforms is definitely one of the best features
What do you dislike about the product?
I dislike the fact you can't post to YouTube or stories. Also the fact you can't filter the Smart Inbox according to posts you have posted from your account.
What problems is the product solving and how is that benefiting you?
Managing multiple SM accounts and dealing with content management
Great service but pricey. Cheaper alternatives are available.
What do you like best about the product?
Tools were easy to use and very powerful.
What do you dislike about the product?
No complaints as far as the services are concerned; however, the price was much more than some alternative solutions.
What problems is the product solving and how is that benefiting you?
SproutSocial helped us to being managing our social media content much better than as we were doing previously.
Good overall with a few suggestions
What do you like best about the product?
The UX design is great, easy to see all the tools and find each one
What do you dislike about the product?
I don't like the chat support feature. Most of the time it goes to email and takes about a day to get back to you.
What problems is the product solving and how is that benefiting you?
Makes reporting and automating reporting much easier and quicker for all departments. Makes it easy to social listen to all channels at the same time. We have been able to share insights with all departments
It has been easy to navigate so far. There's still much to unpack and learn, which gets me excited.
What do you like best about the product?
The ease of navigation, especially when scheduling posts - being able to create campaigns/labels, duplicate posts, add review process, find optimal times, and include links.
What do you dislike about the product?
With the competitive analysis reports, I wish there was a way to show that I've reviewed certain messages so that I don't have to use some other tool to remind me.
What problems is the product solving and how is that benefiting you?
Not sure what they're solving, but I did see if they can add the option of uploading GIF files to Instagram without me having to convert each of those files to an MP4.
Great onboarding and customer service experience!
What do you like best about the product?
Had a great experience with Melanie learning how to get the most out of our Sprout Social suite. She took plenty of time helping answer questions and tailoring the experience to our company's specific needs by location.
What do you dislike about the product?
I think that Sprout is still limited in some of it's scheduling features but forsee great improvements with Reels/linking.
What problems is the product solving and how is that benefiting you?
Allowing our company to many multiple social handles through a single interface. Strategizing responses in a collaborative setting is very helpful.
Sprout Social is my go-to Social tool
What do you like best about the product?
I like how easy it is to schedule posts on multiple platforms.
What do you dislike about the product?
I wish that there was more accessible data in the reporting section.
What problems is the product solving and how is that benefiting you?
Sprout is helping me bulk schedule posts across multiple platforms.
Great Product, Easy to Use
What do you like best about the product?
Easy to monitor all social medias and the integration to Salesforce is really nice.
What do you dislike about the product?
Set up can be a little tricky if you do not know what you are doing. I recommend putting aside some time before the initial set up.
What problems is the product solving and how is that benefiting you?
Social monitoring
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