Sprout Social
Sprout SocialExternal reviews
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Expensive, but helpful
What do you like best about the product?
The sales team was very helpful, exploring our business' unique needs.
What do you dislike about the product?
The onboarding process wasn't as smooth and there were a few technical bugs they had to resolve before we could get started.
What problems is the product solving and how is that benefiting you?
Sprout is allowing us to make smarter, more strategic decisions about content.
Social Media simplified
What do you like best about the product?
Multiple posting simultaneously. Intuitive.
What do you dislike about the product?
Nothing, really, even for a novice like me.
What problems is the product solving and how is that benefiting you?
Reacting to messages and comments across many platforms in a single inbox.
Sprout Social makes things easy
What do you like best about the product?
I love the publishing calendar. There are so many things you can do from there, from viewing your posts to approvals and edits. It's effortless to post on several platforms at the same time.
What do you dislike about the product?
There are a lot of reports to sort through. There's a lot of information to be gained, but if there was a way to streamline them a little more, that would be much better.
What problems is the product solving and how is that benefiting you?
We are able to see how each post is performing on which platforms and make informed decisions about our strategy as we go. We also love seeing how our competitors are engaging on social. This helps us determine how to fill the gaps our competition is leaving in the market.
Easily navigable with most wanted features in one spot
What do you like best about the product?
The smart inbox is a wonderful tool to interact with and keep up with topics important to the org
What do you dislike about the product?
Some reporting features could use a deeper break down
What problems is the product solving and how is that benefiting you?
My team can easily interact and see what each member is working on.
Excellent platform
What do you like best about the product?
This application is very user-friendly. Sprout Social has many tools to schedule and measure social media posts. Their platform also offers training sessions to become better acclimated with the platform.
What do you dislike about the product?
I wish that the platform allowed you to customize one social media message across multiple channels or had a better system for replying to comments within the app.
What problems is the product solving and how is that benefiting you?
Sprout Social is a new program for me, but it has been helping my organization spread awareness of their message, increase productivity for workers and measure business performance.
Easy, efficient and well-organised tool!
What do you like best about the product?
I like how it is integrated into our communication channel- salesforce which makes it easier to work and means I don't have to have as many tabs open to switch between!
What do you dislike about the product?
Could make it easier to view where you and your colleagues have already replied to social media comments. Particularly having all my replies that I have sent made more easily accessible/visible.
What problems is the product solving and how is that benefiting you?
Sprout social is helping to give quick and efficient replies to member. It is also helping to organize incoming contact from members with the filtering options etc.
Efficient Platform
What do you like best about the product?
Sprout Social maintains all your business insights in one concise stream of information.
What do you dislike about the product?
Sprout can run into a few bugs here and there with capturing specific data for fedback reports. The turnaround time on help with these issues can be time-consuming.
What problems is the product solving and how is that benefiting you?
Maintaining all social media platforms in one easy-to-recognize and navigate place, resulting in productive operation streams.
Great Tool for your Social Team!
What do you like best about the product?
The best thing about Sprout Social is its many features across social platforms. Publishing or scheduling posts, comparing post performance, pulling analytics, monthly reporting, and even social listening.
What do you dislike about the product?
Setup takes a while on the front end - for example, setting up campaign tags and labels and adding those to previous posts, sorting conversations, and setting up keyword channels.
What problems is the product solving and how is that benefiting you?
Sprout Social serves as a one-stop shop for our social media manager - I can schedule/publish content, create drafts, answer DMs, track paid social ads, and pull reporting every month. I can do all this directly from sprout social web or the app.
Sprout makes social scheduling simple
What do you like best about the product?
I find Sprout's calendar view helpful when scheduling monthly content for each account. The upsides of using Sprout Social are the ability to toggle seamlessly between accounts and to duplicate posts between platforms — I love skipping the copy/paste when possible.
What do you dislike about the product?
Sometimes it's frustrating when channels become disconnected, but it's a minor inconvenience compared to other social tools. It's nice to receive an email notification before content is disrupted.
What problems is the product solving and how is that benefiting you?
Sprout Social helps me schedule all of my content across multiple accounts and platforms with the ability to see everything big picture. It's a huge time-saver.
Sprout is a fantastic service. Highly recommend for all of your social needs.
What do you like best about the product?
I love how you can post across multiple platforms seamlessly.
What do you dislike about the product?
Nothing that I can think of. Great service.
What problems is the product solving and how is that benefiting you?
It helps our business to serve our clients with excellent social media management.
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