Sprout Social
Sprout SocialExternal reviews
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A powerful tool that makes social media management easy
What do you like best about the product?
Sprout Social has made it easy for our team to manage our social media accounts and track their performance. The workflows are helpful for collaboration, and the scheduling tool helps us maximize efficiency.
What do you dislike about the product?
The reporting is incredibly in-depth and can, at times, be overwhelming. There is a bit of a learning curve, but it's a good problem to have when managing multiple social media platforms and accounts.
What problems is the product solving and how is that benefiting you?
Sprout Social makes it easy for team members to collaborate - one person can write and schedule posts and send them for approval. In addition, it's easy to track whether comments or messages have been answered, allowing us to provide excellent customer service even when we're not physically in the same building.
User friendly social management experience.
What do you like best about the product?
The ease of access for team collaboration and approvals makes Sprout a very user-friendly tool.
What do you dislike about the product?
We wish some of the metrics and reporting capabilities were a little more advanced including the ability to see metrics into social content you post organically vs. just post through the tool.
What problems is the product solving and how is that benefiting you?
The ability to schedule and cross-collaborate for social approvals.
Sprout social has so much more to offer than our previous social media authoring platform
What do you like best about the product?
Listening feature gives us clear and actionable insight on what our customers are saying. We can use this to create content that resonates with existing and new customers.
What do you dislike about the product?
Because there is so much functionality it can be daunting to switch to, and you may feel that it is not being used to the full potential if you are not able to devote your entire working time to managing it.
What problems is the product solving and how is that benefiting you?
We are new to using it as a platform, but it the immediate instance there are a number of insights around post performance and social listening that are already proving to be a benefit.
Good but a recent experience with customer service resulted in a headache
What do you like best about the product?
Ability to pre-schedule content, draft and submit for approval is good. It allows for a good collabortation tool between teams. Calendar view is also beneficial.
What do you dislike about the product?
The price for what you get. In some ways, it is just a glorified content calendar.
One on one reviews each year are good, but then they never get back to you on the questions you ask.
One on one reviews each year are good, but then they never get back to you on the questions you ask.
What problems is the product solving and how is that benefiting you?
Cross posting between multiple social media platforms.
Easily collaborating with other teams who draft social media posts, this has made us more effective and know what eachother is doing.
Easily collaborating with other teams who draft social media posts, this has made us more effective and know what eachother is doing.
Much easier and timely that what we were previously using. Great Product!
What do you like best about the product?
I like the way it links into SalesForce, and it continuously visible while working cases. There is much less clicking around, and it saves lots of time!
What do you dislike about the product?
So Far I have no complaints. Everything has been great!
What problems is the product solving and how is that benefiting you?
As stated, The way it is laid out reduces the amount of time it takes our agents to create and update cases for customer interactions. This increases availability for Agents who are handling Social Media customers. We are also able to filter out more Social Media posts that are not company-related, saving tons of time.
The great consolidator!
What do you like best about the product?
I really love having all of our metrics consolidated into one place, as well as all of our channel moderation so we can work as efficiently as possible. I tested HeyOrca, and it just wasn't as intuitive as SproutSocial.
What do you dislike about the product?
Unfortunately, SproutSocial does not pull all of the demographic data for our Twitter audience, so we are using another platform for this called Minter. Hopefully SproutSocial can integrate this soon.
What problems is the product solving and how is that benefiting you?
Consolidating all of our content preparation and scheduling, moderating, and reports. We are working much more efficiently, rather than going to each native platform for these.
Best all around tool for social managers
What do you like best about the product?
I love how simple sprout makes it to track overall social and brand health. aside from the product, the support is best in class!
What do you dislike about the product?
I would love the capability to filter seeing paid, organic and paid & organic stats for all platforms
What problems is the product solving and how is that benefiting you?
Streamlining the way in which we report to the business!
Great social media software
What do you like best about the product?
I've used Sprout Social on both sides, from an agency and as the client. The experience on both ends is top-tier. Easy to use and customer service exceeds all expectations.
What do you dislike about the product?
It is fairly expensive, but worth it for the price.
What problems is the product solving and how is that benefiting you?
Eliminates almost all needs to manually post, saving tons of time.
Sprout does it all: scheduling, listening, competitive analysis, reporting, in-platform approvals.
What do you like best about the product?
I love the reporting capabilities and the competitive analysis the best.
What do you dislike about the product?
Some of the platform is a little clunky — like seeing what is scheduled on a platform.
What problems is the product solving and how is that benefiting you?
Sprout allows us to schedule post, track hashtags, and create reliable metrics after events.
Sprout is a good tool
What do you like best about the product?
I like that sprout displays all of your social accounts on one calendar.
What do you dislike about the product?
It will not left me place a draft on a specific date without submitting.
What problems is the product solving and how is that benefiting you?
The ability to build out content months in advance and schedule multiple accounts all on one calendar.
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