Sprout Social
Sprout SocialExternal reviews
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The best social media solutions app!
What do you like best about the product?
I love how intuitive and visual it is, their great customer support and all the functionalities that it offers, especially the reports. In general I think it's a great app to make lives easier for social media managers.
What do you dislike about the product?
Compared to other social media tools I would say it's a bit pricey. The other downside I found it's hat when a post it's not posted due to an error, it usually doesn't say what error it is.
Also it would be nice to schedule stories automatically, not as a reminder.
Also it would be nice to schedule stories automatically, not as a reminder.
What problems is the product solving and how is that benefiting you?
Scheduling posts at optimal times and in different social media accounts at the same time. Preparing performance reports based on the key metrics. Basically it made me save a lot of time I am spending in other tasks.
Good app, but not enough functionalities to do our jobs completely yet
What do you like best about the product?
What I like about Sprout is the many social channels you can link to, the analytics tool and the options you have when posting your basic content, such as photos, videos and copy.
What do you dislike about the product?
What I dislike less is the lack of variety in the types of posts you can make through Sprout, and that you can't tag accounts. We are testing a lot for Salesforce NL with polls and other forms of content to get engagement up. We are also working with agencies that should be able to do it for us. But it still comes down to manually making adjustments too often now. And afterwards, which has a negative effect on reach and engagement. It would be great if these functionalities could be added.
What problems is the product solving and how is that benefiting you?
For us it solves that with global in one account we can do everything. So that there are no different accounts floating around loose everywhere. In that sense, it's nice to have everything on one platform. But we are still experiencing issues with the connection, for example, with LinkedIn, which has been down a few times now. So it's not working optimally yet.
Excellent tools for collaborative working
What do you like best about the product?
A clear platform that gives us excellent scope for collaborative working across teams. The publishing tool is excellent.
What do you dislike about the product?
Sometimes the reporting is tricky but the support team help.
What problems is the product solving and how is that benefiting you?
Being able to quickly and clearly see what is happening in a crisis situation.
The definitive social media tool
What do you like best about the product?
The social media listening feature is something incredible!
What do you dislike about the product?
I don't see any poor-quality feature. It's a great tool
What problems is the product solving and how is that benefiting you?
We use Sprout Social mainly for social media management and social media analytics but the key feature we are using a lot is the social media listening feature that allows us to listen in real-time sentiments on social media related so specific topics, hashtags or to specific social pages!
Great all-rounder tool
What do you like best about the product?
I like the ability to export reports - it is very helpful to showcase to stakeholders across the business especially when they ask for updates. There are also a lot of internal team tools that I (unfortunately) don't have the time to utilise to their full potential. The tagging systems are very helpful as are the auto-publishing to Instagram and Twitter.
What do you dislike about the product?
I think the UI and layout took me a while to get used to. Some of the symbols could be mistaken for others.
What problems is the product solving and how is that benefiting you?
Our main focus as a team is TikTok. The publishing features for Instagram and Twitter allow us to still show up on those channels while being able to invest our time to achieving our TikTok goals. It also has fairly good social listening capabilities.
A nearly perfect, solid platform.
What do you like best about the product?
Clean interface. Reporting and publishing is spot on.
What do you dislike about the product?
The Inbox interface feesl cluncky and not as user friendly as other competitors.
What problems is the product solving and how is that benefiting you?
Reducing workload but scheduling content on several platforms at the same time. Reporting is great and all in one place. We are able to make sense of what works and what doesn't.
Great tool with easy & fast reporting
What do you like best about the product?
The reporting function is great and i love that you can integrate with additional tools. The dark mode is priceless!
What do you dislike about the product?
When i click on the back button, i need to log in again sometimes. Annoying.
What problems is the product solving and how is that benefiting you?
one click launch in more platforms. Same for reporting: 360 overview on our performance in all platforms
Love sprout! Helpful for scheduling content + audits.
What do you like best about the product?
Social Audits - reviewing monthly engagements + performances, top performances, etc.
What do you dislike about the product?
Sometimes the connections don't always work, and I've had trouble in the past with getting the correct data. But customer support has helped.
What problems is the product solving and how is that benefiting you?
everything from reporting to day to days.
Sprout has been a very useful tool that continues to get better and better
What do you like best about the product?
Sprout is constantly looking at ways to improve their platform. Their customer service is generally very good and the reps we normally work with are very helpful and understanding.
Sprout is our most important tool within our business and its not often that we have outages or issues which is really great.
Sprout is our most important tool within our business and its not often that we have outages or issues which is really great.
What do you dislike about the product?
It can take awhile to get problems resolved when they are not effecting every customer using the tool. Also, when changes are made, its sometimes not communicated to us but can effect our workflow in a pretty major way.
The Sprout inbox has had a ton of issues and that is a tool we use pretty consistently on the platform so it impacts our workflow when it has glitches/issues.
Activity logs don't show all activity made on a draft, it only shows the most recent user that touched that draft. I wish the activity would show all the activity.
The Sprout inbox has had a ton of issues and that is a tool we use pretty consistently on the platform so it impacts our workflow when it has glitches/issues.
Activity logs don't show all activity made on a draft, it only shows the most recent user that touched that draft. I wish the activity would show all the activity.
What problems is the product solving and how is that benefiting you?
Sprout is solving the problem of planning out content in advance and automatically posting the date and times we choose. This has saved us a tremendous amount of time from when we were posting manually.
Also, the workflow/ approval set-up has really streamlined our process for quality checks and ensuring our content is accurate before posting.
Also, the workflow/ approval set-up has really streamlined our process for quality checks and ensuring our content is accurate before posting.
Your one stop shop for all things social
What do you like best about the product?
The simplicity in navigating, scheduling, and reporting using sprout is fantastic.
What do you dislike about the product?
There are elements within the reporting that should be available for the base members. Such as the customisable time period comparison.
What problems is the product solving and how is that benefiting you?
Seamless scheduling across all channels with robust reporting for multiple stakeholders.
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