Sprout Social
Sprout SocialExternal reviews
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New user, Great way to post to social while working with several managers for approvals.
What do you like best about the product?
The ease of use is the best part. Once the posts are created, all I have to do is go in to approve or suggest changes. No need to email and lose the conversations or forget.
What do you dislike about the product?
So far, I do not have any issues with Sprout, maybe too many emails from the company about new or upcoming events and features that I have no concern about. There is probably just a setting I need to go in and change.
What problems is the product solving and how is that benefiting you?
Sprout keeps all of our social media posts for different platforms in one location. Not having to log in constantly to check how our posts are being received or comments are being made.
Sprout Review
What do you like best about the product?
It is very intuitive and the UI is basic enough to navigate and understand easily.
What do you dislike about the product?
Nothing really. Sometimes the authentication for pages and linking them can be a little troubling, but nothing their support staff cant walk you through.
What problems is the product solving and how is that benefiting you?
It is allowing us to be logged into all accounts at the same time, making the workload more fluid and stream lined.
Very pleased, awesome customer service.
What do you like best about the product?
Love the customer service. I also really like the layout of the platform.
What do you dislike about the product?
I wish duplicated posts could be linked so that if an edit needs to be made, I don't have to search for those posts. I don't like when sprout autopopulates what page to post on.
What problems is the product solving and how is that benefiting you?
All of my messages/comments appear in one place for easy access. All of my social platforms analytics are in one place. More people are following and engaging on our social channels.
Intuitive Platform
What do you like best about the product?
Easy to use, platforms has answers for almost everything
What do you dislike about the product?
Some analytics can be difficult to decipher
What problems is the product solving and how is that benefiting you?
Easy to compile analytics reporting
Great Social Multitasker
What do you like best about the product?
I like that I can do nearly everything in Sprout and can see everything from a bird's eye view, plus scheduling all at once.
What do you dislike about the product?
Not always up to date with all platforms, ie. TikTok character count is still very limited which is an issue.
What problems is the product solving and how is that benefiting you?
It really helps solve the problem of content scheduling and reaching our audience and it helps with productivity overall. It's improved our social overall because it allows us to get content out on more platforms and in the right ways and respond how we need to.
Calendar outlook & scheduling tool for Social Media across numerous stakeholders
What do you like best about the product?
The ease of visibility across multiple social media platforms
What do you dislike about the product?
There are occasional glitches when posts we are scheduling try to go live.
What problems is the product solving and how is that benefiting you?
Clarity across leadership and providing transparency of what is being deployed across channels.
Really useful honestly
What do you like best about the product?
It makes managing responses to social media posts very easy. The company I work for is able to assign simple response tasks to people in customer services, like questions about products or our stores while bigger, high-profile customers or partners can be escalated to our partnership teams or even our buyers team.
What do you dislike about the product?
There are certain limitations that make it frustrating, like not being able to use the system features of every platform. This includes things like emoji responses and "liking" messages, while in other cases I can use Sprout to do this same thing.
What problems is the product solving and how is that benefiting you?
It allows me and my fellow coworkers to respond to mass messages across a variety of social platforms including Twitter, Instagram, Tik-Tok, and Facebook all under one roof.
Great platform for monitoring social media KPIS
What do you like best about the product?
Listening tools
Publishing tools
Customer service is great, elaborate and quick!
Publishing tools
Customer service is great, elaborate and quick!
What do you dislike about the product?
Limited number of social networks to be able to use/explore
What problems is the product solving and how is that benefiting you?
Understanding our most important KPI metrics and an easy tool to use when publishing social posts.
Great team, solid product with massive potential
What do you like best about the product?
The Sprout team is what makes them great. They listen, ask, and implement feedback, and they want to be better. I've seen recommendations implemented within months, not quarters or years, like their competition. They want to be the best and work to get there.
What do you dislike about the product?
Compared to some of their competitors, they are still young and don't have some of the data integration or analysis features that their more mature competitors have. Although they want and move on that feedback, their competitors do little to improve.
What problems is the product solving and how is that benefiting you?
Their presentation (reporting) is among the best in the market. I often lean on their reports to show leadership vs. their competition because they look better. They also do a good job of social media monitoring and are improving their other listening capabilities.
Positive experience, makes managing social easier
What do you like best about the product?
I love the ease of managing all of our platforms in one place. It saves so much time and effort. I love being able to tag our posts to see what our audience responds to or doesn't. I also like having the analytics all in one place. It makes them easier to pull for my report.
What do you dislike about the product?
I wish Google Analytics could be incorporated, because then it would truly be a one-stop shop for my analytics reporting.
What problems is the product solving and how is that benefiting you?
I'm on a two-person marketing & communications team for a national non-profit, so we're always doing a lot and don't have much manpower. Sprout saves me time when it comes to analytics and scheduling.
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