Sprout Social
Sprout SocialExternal reviews
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Review
What do you like best about the product?
The scheduling tool has many similar features to posting directly from instagram such as tagging a location, account, etc that other scheduling tools don't have
What do you dislike about the product?
I have only just started using Sprout Social so I haven't personally seen any downsides as of yet.
What problems is the product solving and how is that benefiting you?
It is very useful in creating social media reports and managing multiple accounts
Sprout is affordable + powerful
What do you like best about the product?
Sprout offers high performance social media software at an affordable price. It's a great option for brands, agencies, freelancers, consultants, and others wanting to manage social media publishing, analytics, and social listening.
What do you dislike about the product?
The only negatives to Sprout is that it is not the best option for large, global, enterprise clients. There are other tools available that offer more scaleable solutions for brands that need account support for many channels, deep listening capabilities, and completely customizable workflows, automations, and settings.
What problems is the product solving and how is that benefiting you?
Sprout allows our small team to manage post scheduling/planning for multiple channels, reporting/analytics for all channels, social listening, easy to use reporting dashboards, and more.
Changed My Work Life
What do you like best about the product?
I love the reporting capabilities. I frequently get asked about overall social media performance and before Sprout, I spent a LOT of time compiling analytics from each platform's analytics database into a cumulative report. Now, I can easily send performance weekly with one click!
What do you dislike about the product?
One thing I've noticed could be improved is the tagging capabilities within the publishing tool. It takes a long time for tags to pop up, and on certain platforms, they won't pop up at all. It would be great to not have to go back after something is posted to add the tags!
What problems is the product solving and how is that benefiting you?
Sprout is helping me immensely with reporting and digesting analytics quickly to adjust our content strategy as needed. This benefits me by taking time off my plate that I used to have to dedicate to compiling analytics from each social media platform into one document. Sprout also helps a lot with the management of our profiles and with monitoring the engagement of our community online.
Amazing experience
What do you like best about the product?
Easy to track listening of communities with particular keywords. Option to omit certain keywords is also a useful feature
What do you dislike about the product?
For a beginner the dashboard seems complicated
What problems is the product solving and how is that benefiting you?
It helps me track keywords from certain social media websites. Helps me save a lot of time
Useful Tool
What do you like best about the product?
You can get most things in one place. From the insights to your calendar to your multiple accounts.
What do you dislike about the product?
When you want to post on Facebook, Instagram, Twitter and LinkedIn, for example - you can't tag the businesses all at once. You have to go in one by one to tag them since they have different handles. It kind of defeats the purpose and can be extremely time-consuming.
What problems is the product solving and how is that benefiting you?
It's good to have comments from all your pages in one place. Like if someone comments on Instagram, LinkedIn, twitter, facebook - you see them all in one feed. You can't respond to an Instagram story though - but maybe one day.
Great for content management
What do you like best about the product?
Once you understand the layout of Sprout Social, content management becomes really easy. It's great to see a side-by-side comparison of your draft and how it would appear on the social media platform you're posting on. Additionally, the ability to schedule posts is very useful, as well as have team conversations.
What do you dislike about the product?
There is a bit of a learning curve in my opinion with Sprout Social. It took me a while to figure out the layout, etc. and even still I find myself lost at times. For example, I made a draft of a post one time, saved it as a draft, and couldn't find it under "Drafts" - for some reason, it was under "Needs Approval."
What problems is the product solving and how is that benefiting you?
It brings everything I need to pay attention to into one place to make it easier to manage - I don't have to run around individual social media platforms drafting content, monitoring individual hashtags, etc.
The software makes social media posts look very simple and aesthetically cleaner.
What do you like best about the product?
There isn't a cluster of posts and things that I don't need to see, I only see whats necessary to address consumer's concerns.
What do you dislike about the product?
Sometimes the messages won't load and I have to reload the page.
What problems is the product solving and how is that benefiting you?
I am now able to see previous messages from consumers and anytime they've reached out to us, that is very resourceful.
Marketing Coordinator for Orangetheory Fitness Canada
What do you like best about the product?
The extensive features of the platform that not only allow you to view and analyze your performance, but the performance of your competitors.
What do you dislike about the product?
Our company has only been on the platform for a short time, but we have had no issues during our time using Sprout.
What problems is the product solving and how is that benefiting you?
With over 110 business locations and multiple profiles for each location, Sprout allows us to manage each page efficiently and analyze data for all locations
Easy to use; Great suite of social solutions
What do you like best about the product?
- Clean user interface
- Robust listening reporting with abilities to filter down topics, themes, etc.
- Clean integrations with outside tools
- Unique features like a link in bio and bot integration
- Robust listening reporting with abilities to filter down topics, themes, etc.
- Clean integrations with outside tools
- Unique features like a link in bio and bot integration
What do you dislike about the product?
- Wish shared reports allowed for users to select filters, labels, etc.; adjust date ranges; make shared reports more digestible for folks without user seats
- Wish custom reporting allowed for taking in stats from across the platform; bummer that GA is a separate report included and that listening and other features are so limited here
- Wish custom reporting allowed for taking in stats from across the platform; bummer that GA is a separate report included and that listening and other features are so limited here
What problems is the product solving and how is that benefiting you?
Saving me time -- I am a one-person social media and PR team for a global company, so having a tool that has robust listening, strong tags/ labeling for reporting, employee advocacy, etc. all in one place is really important for my role
Great overall solution for social management
What do you like best about the product?
Community managing, social listening, content publishing and analytics reporting functions are easy to use.
What do you dislike about the product?
Some functionalities with Instagram and Facebook are missing but that might just be due to the platform API.
What problems is the product solving and how is that benefiting you?
Having an integrated platform where you can manage all the different social profiles for multiple clients.
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