Sprout Social
Sprout SocialExternal reviews
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Fantastic Initial Experience
What do you like best about the product?
It has allowed our high number of differing brands to be kept under one roof, in terms of analytical data, scheduling posts and more. The ease Sprout Social gives to a day-to-day routine is superb.
What do you dislike about the product?
There are certain features that are not within Sprout at this moment in time, such as particular review sites not being within their current integration. But I have assured that the comments have been documented and listened to.
What problems is the product solving and how is that benefiting you?
The day-to-day scheduling process and Smart Inbox features have severely upped our productivity over the last month or so. With all accounts under one roof, it is quick and easy to switch between and deal with the relevant issues.
Make your job easier
What do you like best about the product?
The ease of social community management, and the use of reporting to streamline all social reports
What do you dislike about the product?
Sometimes reporting has issues- i noticed recently that the ER wasn't matching up when i exported the data
What problems is the product solving and how is that benefiting you?
streamlining our monthly reports and any ad hoc questions we have on reporting
Helping Us Improve
What do you like best about the product?
The ease of use is amazing, I worked with my digital coordinator to help me find a review and ended up finding it before she helped me walk through how to find it.
What do you dislike about the product?
There are still so many things that I am learning about the platform, but we are increasingly interested in the social listening piece of the platform, I wish there was a better way to learn how to use social listening.
What problems is the product solving and how is that benefiting you?
The first reason we purchased Sprout was to help us both plan and report, Sprout has streamlined both of these aspects of our business. Our marketing meetings are more meaningful and productive, and Sprout has a lot to do with that.
Sprout Social has improved our social strategy
What do you like best about the product?
Sprout's interface is very intuitive. It's easy to navigate and learn. It took us very little time to get the hang of the product and use it to deliver content on our channels. We trialed it side by side with Hootsuite, and Sprout came out on top.
What do you dislike about the product?
Cost is a big downside. Compared to its competitors, Sprout is much more expensive, and some of the features, such as custom reports and saved replies, are an additional cost rather than included in the base price.
What problems is the product solving and how is that benefiting you?
We manage content for over 15 social media accounts. Scheduling content consistently and frequently was challenging as we did it manually on the native platforms. Sprout makes it simple for us to monitor our content, post consistently, and analyze our performance.
Sprout Social Made My Work Easier.
What do you like best about the product?
The fact that I can schedule my posts and monitor analytics makes my work life easier.
What do you dislike about the product?
The interface is somewhat too busy for my liking.
What problems is the product solving and how is that benefiting you?
Before, our organization found it hard to monitor digital communication inputs to maintain accountability with our donors, and now we can report results.
Sprout makes social media community management easy
What do you like best about the product?
I love the analytics and metrics available to me and my team. It's so easy to gather data to help us inform our strategy and how we're faring against competitors.
What do you dislike about the product?
For me, the biggest downside is largely API accessibility. It's not really a Sprout problem, it's just something that I wish was more open so that we could have the capability to do things such as like Instagram comments and other things straight from the Smart Inbox.
What problems is the product solving and how is that benefiting you?
It's helping us to monitor our community and be able to respond in a timely manner and without overlap by various people on our team. It's also helping us plan in advance and take more measurements of our content to see what resonates and what doesn't.
Great Scheduling Tool
What do you like best about the product?
Sprout is easy to use and easy to navigate. When I'm ready to schedule content for my clients, I can easily plug it into Sprout's social scheduling tool in no time. I love using Sprout Social. It makes my job as a Content Coordinator so much easier.
What do you dislike about the product?
Sprout is a little expensive for my business, and you have to post to Instagram manually. It's a great tool, but plenty of room for improvement remains. I'd love to see Sprout adopt a hashtag tool that lets you click to add the most relevant hashtags for your caption.
What problems is the product solving and how is that benefiting you?
I no longer have to log into my client's accounts and post everything natively per platform. I can schedule my client's social calendars in advance with a few quick taps. It saves so much time and energy.
Easy to use platform
What do you like best about the product?
Scheduling of content is easy to step through and track on the calendar. Reporting is robust with the extension of paid activity from social platform.
What do you dislike about the product?
Some posts require you to post natively on the platform. For example, in Sprout you can't tag individual people for LinkedIn.
What problems is the product solving and how is that benefiting you?
Holistic overview of content planning and scheduling to see where there are gaps in our content plan specific to each platform we have an owned presence on.
Efficient Social Media Management with Sprout Social
What do you like best about the product?
I have been using Sprout for several years now.
- user-friendly interface (the best on the market)
- loads of good features
- I like the community they are building (however, this doesn't seem to include companies HQ outside of the US
- reporting features have everything I need but often tag report breaks for me
- user-friendly interface (the best on the market)
- loads of good features
- I like the community they are building (however, this doesn't seem to include companies HQ outside of the US
- reporting features have everything I need but often tag report breaks for me
What do you dislike about the product?
I've used Sprout at a few different companies, and over the years their customer support has completely dropped. I have been passed around CSMs and it takes weeks to get a response (if any). I'm paying for the advanced plan and don't have a CSM and can only reach out via direct chat. This is painful when aspects of the reporting function don't work and I need help fixing them.
Having a dedicated customer success manager would be preferable, as it would ensure consistent and personalized support.
Having a dedicated customer success manager would be preferable, as it would ensure consistent and personalized support.
What problems is the product solving and how is that benefiting you?
It solves several headaches by providing an all-in-one platform. Its user-friendly interface and Smart Inbox make it easy to do my job. Plus, the reporting tools help me track performance and update my strategy.
Love Sprout
What do you like best about the product?
My previous company used it and so does my current. I love that you can see and respond to all messages in the ease of one platform.
What do you dislike about the product?
Can't tag users on LinkedIn posts. Need to post and then go back and edit via LI.
What problems is the product solving and how is that benefiting you?
Ease of posting all in one platform.
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