Sprout Social
Sprout SocialExternal reviews
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All in all, a helpful cohesive system
What do you like best about the product?
The ability to set up tags and rules for comments is very helpful. And being able to use those to create views of specific types of messages is also helpful. The approval workflows also make working with a team quite easy.
What do you dislike about the product?
I really wish that Sprout was able to integrate Instagram DMs. It's a bit frustrating not being able to see that one communication channel with all of the others.
What problems is the product solving and how is that benefiting you?
Sprout is solving the problem of having so many ways people can contact us across social media platforms. Being able to see it all (except IG DMs) in one place is very beneficial from a customer care standpoint. The approval workflows for posts are also very helpful for us.
I think it is very efficient way to communicate
What do you like best about the product?
Easy to speak with customers and makes it simple to see who is messaging you
What do you dislike about the product?
There is nothing I dislike about sprout so far
What problems is the product solving and how is that benefiting you?
It is solving a way for us to communicate with users on twitter
Smart Inbox has refined the process of responding to messages and comments.
What do you like best about the product?
I can see all of our business pages in one place to easily respond to all messages and comments. Organization of social interactions has become more achievable.
What do you dislike about the product?
The organization of Sprout's features is sometimes confusing and it took a while to get used to.
What problems is the product solving and how is that benefiting you?
I can do my job better by using Sprout because all social interactions can be organized in one place, ensuring all interactions get appropriate responses.
Easy to navigate once you get the hang of it!
What do you like best about the product?
I LOVE the classes and the social media support that is given
What do you dislike about the product?
It can look a little daunting to figure out all of social
What problems is the product solving and how is that benefiting you?
Easy to schedule out the month for social
Happy new Sprout User
What do you like best about the product?
I love how user friendly Sprout is and how easy it is to stay organized!
What do you dislike about the product?
The cost for additional team members is a bit steep for growing companies!
What problems is the product solving and how is that benefiting you?
Sprout Social offers a wide variety of deep analyitics
Sprout for University Athletics
What do you like best about the product?
The ability to schedule content and brand listening tools.
What do you dislike about the product?
The UX/UI could be due for an upgrade to the management system.
What problems is the product solving and how is that benefiting you?
Being able to effectively and automatically track analytics.
Very ahead of the curve!
What do you like best about the product?
I love the UX of the platform and all of the awesome features!
What do you dislike about the product?
I feel like their onboarding could be personal, maybe by having an intro Zoom call or other live session options.
What problems is the product solving and how is that benefiting you?
Sprout is helping us build our social media infrastructure for the future. Not only are we in a better place using Sprout, but we are staying ahead of the social media curve!
Amazing platform for marketers, marketing, and B2B!!
What do you like best about the product?
Ughhh I can't say enough. The personalized scheduling, the creative energy, the ability to post MONTHS in advance if I have an idea right away. SO so good. Love it.
What do you dislike about the product?
The only thing I could think of would be to make it more multi-user friendly. It could be cool to be able to collaborate in real time. Other than that, its legit.
What problems is the product solving and how is that benefiting you?
Marketing, SEO, and analytics. Thankfully it solves all three without any real issues. I adore this product and the usability it offers me and my team.
Very Useful but could use a more updates
What do you like best about the product?
Scheduling out posts and being able to link multiple accounts
What do you dislike about the product?
Harder than other platforms to duplicate posts on multiple platforms. Content auto-posted from Sprout to TikTok doesn't perform as well.
What problems is the product solving and how is that benefiting you?
Time-saving when creating content calendars for multiple clients.
Consistent. User-friendly. Reliable.
What do you like best about the product?
The ability to customize posts per platform, including best time to send.
What do you dislike about the product?
They have now included the customize post per platform feature. However, the phone app can be glitchy at times.
What problems is the product solving and how is that benefiting you?
It's allowing us to post across multiple platforms and manage calendars all in one place. It's a trustworthy platform and we love the availability to talk to chat at any time needed. The help articles are also helpful.
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