Sprout Social
Sprout SocialExternal reviews
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So far it's been great
What do you like best about the product?
Great UI; easy to navigate platform. Simple dashboard helps me see social engagement/performance at a glance. The ability to tag posts to associate them with specific campaigns is super helpful.
What do you dislike about the product?
I'm a new user, so I don't have any comments yet.
What problems is the product solving and how is that benefiting you?
To see the value in creating social campaigns.
7/10
What do you like best about the product?
Scheduling, analytics report, dashboards, approval feature
What do you dislike about the product?
Some feature limitations, inability to tag for multiple platforms without making multiple posts, wish the analytics reports spoke in more plain language.
What problems is the product solving and how is that benefiting you?
Mass scheduling and cumulative analysis
Comprehensive social media management platform
What do you like best about the product?
Intuitive interface, fully and multi-functional social media tools, competitor tracking, depth of analytics
What do you dislike about the product?
More expensive than other platforms I have used.
What problems is the product solving and how is that benefiting you?
Standardized social media metrics. Sprout Social has the potential to be our single source of truth for digital marketing analytics particularly social media.
Thankful Sprout exists!
What do you like best about the product?
They have the best and most-up-to-date integrations, as well as user-friendly UI.
What do you dislike about the product?
Intagram grid review does not update well esp on posts/reels
What problems is the product solving and how is that benefiting you?
social media management
Great platform for social media planning
What do you like best about the product?
The ability to schedule posts across various platforms and the ability to replicate posts for consistency but know the character limits per platform. Also the analytics that make comparing statistics across multiple platforms easy to digest and view.
What do you dislike about the product?
The pricing is a bit high so this makes it hard to get new companies to sign up but luckily there is a strong case for the benenfits - I think more attainable pricing would be helpful for new users and to keep users. Also there are a lot of features that I choose not to use - but there are features in a certain tier I need, it would be helpful to maybe choose the features you want / set pricing a la cart rather than the pricing/feature tiers that currently exist.
What problems is the product solving and how is that benefiting you?
Efficiency to post across multiple platforms, post planning and scheduling in advance, and retention of data analytics / exportable reports on demand at any time you need (versus needing to pull them within a certain time frame from certain platforms).
Sprout Social Review
What do you like best about the product?
The ability to manage multi-faceted projects across multiple units on our campus.
What do you dislike about the product?
Nothing at this point! We have had a good experience with Sprout thus far!
What problems is the product solving and how is that benefiting you?
Cross-unit collaboration and streamlining the workflow approval process.
Moving to Sprout Has Been a Success
What do you like best about the product?
Sprout Social is very user friendly. The reporting is robust and social listening is extremely helpful and time saving.
What do you dislike about the product?
There aren't any downsides as of now. We were using Social Studio, which integrated with Salesforce, but they are sunsetting that platform. Sprout isn't integrated within any of our platforms for now. I guess that's the only negative.
What problems is the product solving and how is that benefiting you?
Sprout Social allows us to post content across all of our Braves social pages through one dashboard. We can also get a holistic view of all post performance on one screen.
Love Sprout!
What do you like best about the product?
It's a super user-friendly platform for social media managers to utilize!
What do you dislike about the product?
It is a bit of a pricier tool for the premium features.
What problems is the product solving and how is that benefiting you?
Sprout Social solves social media management.
Great product but a bit busy for a new user
What do you like best about the product?
Planner lays out everything nicely.
Impressions and metrics are very helpful.
Impressions and metrics are very helpful.
What do you dislike about the product?
Difficult to navigate as a new user, training center is helpful for this.
Not all features available on direct platforms are available through Sprout.
Not all features available on direct platforms are available through Sprout.
What problems is the product solving and how is that benefiting you?
Allows us to easily coordinate content with multiple departments, pull metrics easily, and cross-post to multiple social sites.
DO NOT USE THIS COMPANY
What do you like best about the product?
I was originally drawn in by their "listening" tool.
What do you dislike about the product?
I have never wrote a one star review in my life. Sprout completely misrepresent what their platform does. Their expensive listening tool only pulls up conversations you have to program and reprogram and wait 24 hours for the data to reappear everytime there is a change, and the conversation we searched for beauty had other conversations for jewelry and other things not relevant. For free you can search hashtags on your own which is basically the same. As a team we, we would have to research for hours, what this platform is supposed to pull and give a report on. For scheduled posts you can't change the cover. They get you into a one year contract and right away we saw we wouldn't be able to use their platform and they wouldn't give a refund. A complete fraud!
What problems is the product solving and how is that benefiting you?
They charge you for what hashtags can do for free. They have no yelp listing, Facebook review capability, and no google business listing, which tells you everything you need to know. A complete scam.
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